Jobs in the United States

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Added 1 min ago
UH
Epic Provider Principal Trainer
UHS Hospitals
Binghamton, NY
- $33.63 to $50.45 USD / hour
…Trainer serves as the subject matter expert for assigned Epic applications, ensuring training materials, curricula, and environments effectively support organizational goals and Epic best…
Added 1 min ago
Academic Coach
Remote, United States
Leverage tools, systems and software applications to optimize advising engagement.
Added 1 min ago
DO
Senior Data AI Engineer
Department of Insurance
CA
- $8,625 to $11,557 USD / month
…position operates within the Data Engineering, Analytics and Software Engineering domains, and is responsible for the analysis, design, development and implementation of CDI’s…
Added 1 min ago
DO
Field and Regulatory Specialist
Department of Conservation
CA
- $6,488 to $12,215 USD / month
PLEASE NOTE: All relevant work experience, skills sets, and professional qualifications must be listed on the STD. 678. Applications will be screened based on the information provided on…
Added 1 min ago
AVP, Middle Market Excess
Arch Insurance Group Inc.
Dallas, TX · Home Base, AL · Home Base, TN
IT skills (Office applications): Use general office application tools e.g. Power Point, Excel, Word, Outlook.
Added 1 min ago
Senior Maintenance Systems and Master Data Specialist
Dyno Nobel
US - UT - Salt Lake City, UT
Experience with Computerized Maintenance Management System or experience with similar business software applications
Added 2 mins ago
Technical Product Manager
Ambry Genetics Corporation
Remote, United States
…will analyze and define system requirements to support the software products in the clinical genetics domain area. The TPM will oversee the software enhancements through the entire SDLC,…
Added 2 mins ago
Technical Support Specialist
Chickasaw Service Solutions, LLC
United States
Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses…
Added 2 mins ago
Technical Program Manager - VIrtual
Alight
Virtual, TX
Working knowledge of software or systems architecture, system integrations and APIs, cloud or platform services, data dependencies, testing and release practices.
Added 2 mins ago
Housing Specialist I
City of Tucson
United States
Applications received that do not contain an updated resume and cover letter will be considered incomplete and will not be considered further in this recruitment process.
Added 3 mins ago
Security Architect - Consultant
Novalink Solutions LLC
West Columbia, SC
…services for on premise and cloud based equipment and critical applications. A strong candidate for this position should possess experience in the…
Added 3 mins ago
Software Solutions Architect
Novalink Solutions LLC
Lansing, MI
Lead development of software applications, server components and services using
Added 4 mins ago
Business Development Representative
Foundant Technologies Inc
Remote, United States
…be considered for a role, and we're not able to prioritize applications submitted this way. To apply for open positions, please visit our careers page, which is the fastest and most…
Added 5 mins ago
VP of Engagement
Sitreps
Arlington, VA
…production, sustainment, logistics, and modernization with AI-enabled applications and high-quality data to more rapidly imagine, develop, and field the capabilities we need. Today, the…
Added 5 mins ago
WW
Oracle Analyst - Order to Cash (O2C)
World Wide Technology Holding, LLC
Remote, United States
- $77,200 to $115,800 USD / year
Minimum 3 years of functional experience with Oracle ERP Applications, including Oracle EBS or Oracle Cloud Financials, with a focus on the Order-to-Cash cycle (Cloud experience strongly…
Added 5 mins ago
Senior BI Developer
Powerfleet
Remote, United States
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of…
Added 5 mins ago
Lead UX Designer
Rogue Fitness
Columbus, OH
6+ years of UI/UX design experience working on web, mobile, or software applications
Added 5 mins ago
Senior Proposal Writer
Gemini Industries Inc.
Burlington, MA (Headquarters), MA
Working knowledge of Microsoft Office business applications, Adobe Acrobat Suite, and SharePoint.
Added 6 mins ago
Accreditation Program Manager - Quality Care Management
Providence St. Joseph Health
Richland, WA
Software applications experience, which includes Word Processing, Excel, and Access.
Added 6 mins ago
EU
Program Manager Tech 2
Experis USA
Redmond, WA
- $52 to $55 USD / hour
…organization supporting partner inquiries, validating and processing applications, coordinating policy and engineering requests, driving compliance activities, and improving operational…
Added 6 mins ago
SO
IT Data Analyst Senior
State of Idaho
Boise, ID
- $33.9 to $35.5 USD / hour
Applications will be accepted through 11:59 PM MST on the posting end date.
Added 6 mins ago
PA
CONTENT DEVELOPER II
Platform Aerospace
Blackstone, VA
- $67,000 to $86,000 USD / year
The Content Developer II is responsible for the continued buildup and development of the content creation function supporting Training and Standardization. This role develops and manages…
Added 6 mins ago
Staff SW Engineer - Front-End / UI
Visa U.S.A. Inc.
Bellevue, WA
As a Staff Software Engineer focused on Front-End/UI, you will help shape and build modern digital experiences that are intuitive, accessible, performant, secure, and scalable. This is a…
Added 7 mins ago
C
Staff Accountant
Current
Syracuse, NY
- $60,000 to $65,000 USD / year
- Familiarity with Microsoft Excel and other Microsoft Office applications; experience with accounting or auditing software is a plus.
Added 7 mins ago
DO
Educational Technician III
Department of Education
Connor, ME
- $19.17 to $26.42 USD / hour
Ability to understand, apply and use personal computers and software applications (e.g., Google for Education)

DCCM INFRASTRUCTURE INC

Manager, Service Desk

Houston, TX, United States

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Job details

Experience: 5+ years of experience in IT support or service desk environments, including at least 2 years in a leadership or supervisory role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Description DCCM takes pride in our exceptional staff and considers our team critical to the company’s success. Providing professionals with the tools and training they need to achieve excellence in their career is key to employee engagement and productivity. Our goal is to foster a work environment that attracts top talent, inspires innovation, and renders excellence in service to our clients.

Our team is seeking a Manager, Service Desk to lead our centralized IT support function. This role is responsible for overseeing daily service desk operations, ensuring exceptional support for approximately 1,000 employees across multiple divisions and locations, and driving continuous improvement in service delivery.

What you will do:

Lead and manage the day-to-day operations of the IT Service Desk, ensuring timely and effective support for employees across multiple divisions and locations.
Supervise, coach, and develop Tier 1and Tier 2 support staff while fostering a customer-focused, high-performance support culture.
Manage ticket triage, prioritization, escalation, and resolution to meet established service level objectives and business needs.
Monitor service desk performance through key metrics and reporting, driving continuous improvement in service quality, responsiveness, and user satisfaction.
Partner with IT leadership to enhance Freshservice workflows, service catalogs, knowledge management, and support processes.
Serve as the primary escalation point for sensitive or high-impact support issues.
Collaborate with infrastructure, security, endpoint management, and business teams to ensure effective service delivery across the organization.
Drive continuous improvement initiatives, including process standardization, self-service capabilities, user education, and knowledge base development.
Support compliance and audit requirements by maintaining appropriate documentation and records related to access management and employee lifecycle processes.
Promote effective support of engineering and design applications, including Autodesk, Bentley, Bluebeam, GIS, and related AEC technologies.
Assist with support transition and integration activities as the organization continues to grow and evolve.

Who you are:

You are a hands-on IT leader who thrives in a fast-paced, service-oriented environment. You have experience leading support teams, improving service desk operations, and delivering exceptional customer experiences while balancing day-to-day support needs with long-term process improvements. You are a strong communicator, problem solver, and trusted escalation point who takes ownership of issues and drives them to solution.

What you bring:

Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent combinations of education, technical training, certifications, and relevant experience will also be considered.
5+ years of experience in IT support or service desk environments, including at least 2 years in a leadership or supervisory role.
Demonstrated experience managing service desk operations, including workload management, prioritization, staffing, service levels, and performance reporting.
AEC industry experience supporting Autodesk, Bentley, Bluebeam, GIS, or similar engineering software is strongly preferred.
Familiarity with Deltek Vantagepoint or other AEC or ERP platforms is a plus.
Hands-on technical depth in Windows, Microsoft 365, Active Directory, and Entra ID (Azure AD).
Working knowledge of endpoint management and modern workplace technologies.
Experience configuring or administering an ITSM platform, with Freshservice strongly preferred.
Experience supporting organizational growth, acquisitions, or transitions from outsourced to internal support models is strongly preferred.
Exposure to SOC 2, CMMC, or similar control frameworks, particularly access request and lifecycle evidence, is a plus.
Strong leadership, customer service, communication, problem-solving, and relationship-building skills.
Demonstrated ability to manage competing priorities, make sound decisions in a fast-paced environment, and maintain a high level of professionalism and discretion.

Working Conditions:

This is a primarily in-office position based at DCCM Corporate in Houston, supporting a workforce spread across multiple offices and three time zones, with occasional travel to other DCCM offices for team coverage, provider transitions, and site visits. Some early morning, evening, and weekend work will be required around maintenance windows, deployments, office moves, and urgent support. This role may occasionally require handling and moving computer equipment weighing up to 40 pounds, with or without reasonable accommodation.

The things about us you will appreciate!

Our comprehensive benefit package includes the following:

Three medical plan options (2 PPOs and a HDHP)
Dental & vision plans
Company-paid group life, short and long-term disability insurance
Voluntary Life Insurance
Flexible and Dependent care spending accounts
Additional Supplemental plans (Critical Illness, Hospital Indemnity, Accident)
401(k) with company match
Paid Time Off (PTO) which starts accruing upon hire
10 Paid Holidays
Alternative Work Schedules

Headhunters and recruitment agencies may not submit resumes through this website or directly to managers. DCCM does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with DCCM.

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More about this job

Skills

Process improvement
Guide staff
Prioritization
Monitor customer service
Reporting
Leadership
Regulatory compliance
Documentation
Bluebeam
GIS
Computer technology
Computer science
ERP
Microsoft Windows
Microsoft 365
Microsoft Active Directory
Microsoft Azure
IT service management
Customer service
Communication skills
Problem solving
Relationship building

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