Salary Range: $61,009 - $98,224 Salary Grade: 20 FLSA: Exempt Applications are being accepted for the position of technical trainer. A writing sample for a previously developed training by the applicant is required. This posting will stay open until further notice. Salary is commensurate with experience.
Purpose of Classification:
The purpose of this classification is to develop, revise, and update course curriculum; coordinate, develop, implement, and conduct training programs and training needs assessments.
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Develops, implements, coordinates, and provides training for County employees: develops/designs training materials and lesson plans; facilitates classes and coordinates scheduling with appropriate departments. Reviews lesson plans and class materials with instructors/facilitators; and reviews and analyzes class evaluation reports and attendance numbers to adjust for planning and reporting purposes and training effectiveness. Evaluates and updates training programs to remain current with new training techniques; researches, designs, develops, and implements new training programs/classes as requested. Markets and promotes training programs; creates and distributes promotional materials to increase awareness of and participation in employee development programs; prepares flyers, brochures, emails, etc.; makes presentations to various departments as requested; and serves as liaison to other departments, trainers, and agencies as needed. Develops, reviews, and publishes instructional materials, including training manuals, lesson plans, user guides, job aids, e-learning modules, videos, FAQs, handouts, simulations, and other course resources. Ensures all training content aligns with established instructional design standards, coordinates review and approval by appropriate County and Law staff as required, and maintains official records of training materials in authorized formats for documentation and historical reference purposes. Administers and monitors end-of-course surveys to assist with process improvement initiatives and strategies. Works closely with administrative support and Division Manager to schedule and coordinate classes and create a published training schedule. Assists in managing and tracking the tuition reimbursement program in accordance with County policies and facilitates updates to policy, procedures, and forms. Prepares and receives various forms, reports, correspondence, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Communicates effectively with internal and external customers; coordinates work activities, reviews status of work, exchanges information, or resolves issues. Explores trends, innovations, and applications within the training industry for program and professional development. Responsible for designing, developing, and delivering training programs that support end users across the organization Ensures employees, managers, and HR professionals understand and effectively use the HCM system and related technologies. May partner with HR, IT, and department leaders to assess needs, enhance user adoption, and provide ongoing support during system upgrades, enhancements, and process changes. Develop and deliver instructor-led, virtual, and on-demand training for all HCM modules (e.g., employee self-service, manager self-service, payroll, timekeeping, talent management, benefits, recruitment). Strong facilitation, communication, and presentation skills. Collaborate with subject matter experts, vendor consultants, HR functional leads, and IT to ensure training content aligns with system design, business processes, and organizational policies. Conduct training needs assessments to determine skill gaps and recommend learning solutions.
Assist in testing system upgrades, enhancements, and new functionality, documenting impacts to training content, evaluating program effectiveness, and implementing improvements. Support management efforts by communicating updates, timelines, and system changes to end users. Maintain and update training materials in response to system changes and feedback. Ensure compliance with organizational standards, data integrity requirements, and security protocols. Strong ability to communicate highly technical information in easy-to-understand language, and engage individuals who are anxious about or disinterested in their use of computers and applications Ability to coordinate with vendor liaisons and county subject matter experts to ensure curriculum is updated as product changes are introduced, and corrections to content are required Capable of working in a team dynamic, rapidly changing environment. Operates a personal computer to enter, retrieve, review, or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, and other software; ability to operate general office or other equipment as necessary to complete essential job functions.
Minimum Qualifications:
Bachelor’s Degree in Instructional Design, Technology, Business Human Resources, Education, or related field required; three years of progressively responsible experience in e-Learning solutions, curriculum design and/or on-demand courses or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License Certifications: Must possess and maintain a valid Georgia driver’s license. PHR, SPHR, SHRM-CP, SHRM-SCP, IPMA-CP, IPMA-SCP, Certified Professional in Training and Development (CPTD), or other job-related national certification is required. Supplemental Information Preferred experience – Organization and Employee Development Technical Trainter
- 2+ years of experience delivering technical or systems training, preferably in public sector or large matrixed organizations
- Certification in training or instructional design; hands-on experience with workflow design, process mapping, or business analysis.
- Experience developing digital training materials and e-learning content.
- Ability to translate complex technical processes into accessible, user-friendly content.
- Proficiency in Microsoft Office Suite and learning development tools (e.g., Articulate, Captivate, Camtasia) and familiarity with HCM/HRIS platforms such as Oracle, Workday, UKG, or similar.
- Knowledge of change management principles in the human capital management environment.
- Demonstrated experience in developing creative, innovative, and engaging e-Learning materials
- Trainer experience specific to human resources systems products/applications, electronic solution products, and technology support training, including writing technical training programs
- Experience researching new technologies and imparting product knowledge, technical solutions, and related programs to work more efficiently in a training environment
- Experience designing interactive tools to aid learning initiatives
- Versed in using software, design, and writing skills to accomplish learning goals
- Experience in analyzing requirements, designing learning objectives, and delivering courses in multiple formats using innovative techniques and tools
- Experience planning and implementing technical and other HR related training programs
- Experience using innovative techniques and tools, such as web-based and other strategies to build creative training modules and offerings
