Company Mission/ statement:
Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.
Comprehensive Benefits Package:
- Medical, Dental and Vision Insurance
- Health Spending Account
- Company-Paid Life Insurance
- Short Term Disability
- 401(k)
- Paid Holidays
- Paid Vacation and Sick Leave
- Employee Assistant Program
- Referral Bonus Opportunities
- Extensive Internal Training Program
Pay Rate: Starting at $17.31/hr.
Location: Can be hybrid or on-site.
Summary:
Under direct and indirect supervision, provides Care Navigation which can include Tailored Care Management (TCM) and Mobile Engagement (MET) functions as well as documentation, referral and linkage, and monitoring/follow-up. Care Navigators will work with stakeholders/consumers/families to ensure appointments are obtained to start services or re-engage in services and continue to outreach and link services until the consumer is actively involved in treatment.
Essential Duties and Responsibilities:
- Performs Care Navigation outreach and education, provides care management navigation duties, referring and linking to needed services, monitoring/follow up with client and referrals, provide education for overall health promotion.
- Participates and coordinates with client’s interdisciplinary treatment planning, consultation activities, and ensures all involved parties are aware and work towards the plan of care.
- Documents all efforts around referral, linkage, and coordination between consumer and stakeholders to ensure care is obtained and provided.
- Provides crisis intervention to all participants and involves crisis services when needed.
- All other duties as assigned by supervisor
Care Navigation Coordination
- Works in conjunction with the client, family, friends, and providers to refer and schedule the client with needed services.
- Assist the client in ensuring they are able to make it to their appointment and provide assistance with access to care.
- Assist the person to obtain the outcomes/skills/symptom reduction that they desire.
- Facilitates provider choice process, maintaining objectivity and providing fact-finding assistance.
- Ensures all care, coordination, and outcomes are documented within 24 hours of completion.
- Ensures that signed Authorization to Disclose Health Information forms are obtained and on file in the consumer’s medical record prior to releasing any information when needed (Substance Use Disorders).
- Ensures that all information released/disclosed is documented on the Accounting of Release and Disclosure form (this includes documenting any documents given to consumer/legal guardian).
Referral/Linkage
Referral and linkage activities connect a recipient with medical, behavioral, social and other programs, services, and supports to address identified needs and achieve goals specified by the client for person centered care. Referral and linkage activities include but are not limited to:
- Coordinating the delivery of services to reduce fragmentation of care and maximize mutually agreed upon outcomes.
- Facilitating access to and connecting recipients to services and supports.
- As needed making connections and referrals to providers for needed services and scheduling appointments with the recipient.
- Facilitating communication and collaboration among all service providers and the recipient.
- Assists consumer/legally responsible person in considering and accessing natural community supports such as educational services, transportation, support from friends/family/church, etc.
- Ensures that the consumer gets the best possible treatment and care by carefully coordinating paid supports/services with other resources available in the community.
- Works closely with the consumer/legally responsible person, provider agencies, and others involved with the consumer’s care and treatment to avoid/resolve scheduling conflicts, duplication of effort, and other problems that hinder effective treatment.
Monitoring/Follow-Up
Monitoring and follow up includes activities and contacts that are necessary to ensure that the consumer receives the services they need and is effectively implemented and adequately addresses the needs of the recipient. Monitoring activities may involve the recipient, his or her supports, providers, and others involved in care delivery. Monitoring activities helps determine whether:
- Services are being provided and accessed in accordance with the recipient’s needs.
- There are changes in the needs or status of the recipient; and
- The recipient is making progress toward his or her goals.
- Documents monitoring and the actions taken/planned as a result of the monitoring in the consumer’s record.
- Monitors for progress/lack of progress through observation, interview, and documentation review.
Productivity Requirement:
Care Navigators are expected to have an average of 6 contacts each day. If average contacts are not met, must meet an average of 4 hours of documented work daily.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Minimum of a high school diploma or equivalent.
TCM trainings will be required to complete as assigned.
MCM trainings will be required to complete as assigned.
