Clinical Services Manager (MCS)

Posting Date

08/21/2026

1055 N 500 WSte 221, Provo, Utah, 84604-3305, United States of America

*** This role will be based in the State of Utah. Travel required within Utah State.***

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.

Clinical and prior leadership experience required: RN.

Essential Duties and Responsibilities

Safety Response and Readiness:

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

Coaching and Upskilling Clinic Teammates:

• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.

Clinical Outlier Support:

• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.

Perform other duties as assigned.

Education and Requirements

Required:

• Education to commensurate with RN license
• Minimum 2 years (3 yrs. Preferred) Nephrology Experience
• Experience leading clinical function or managing nurses
• Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively

Preferred:

• Bachelor's degree in associated field
• Experience in CQI methodology and techniques
• Basic understanding of state and federal regulations and requirements

Certificates, Licenses, and Registrations

• Required:

o Current license as RN

o Current driver's license, reliable transportation, and vehicle insurance in the state of residence.

• Preferred:

o Current CPR certification

o CNN or CSN, Bonet Certification within 2 years of employment

Travel and Time Requirements

• Regional travel up to 75% of the time
• Availability for evening and weekend work as needed
• On-site presence in facilities 3-4 days/week

Additional Requirements

Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental... For full info follow application link.

DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected eteran status.