Performance & Development Manager

Build Talent. Strengthen Teams. Elevate the Resident Experience. David S. Brown Enterprises is looking for a passionate, experienced, and results-driven Residential Training & Development Manager to lead training and professional development initiatives across our Residential Division. Are you an experienced residential property management professional who enjoys coaching others, improving processes, and helping teams succeed? Do you have advanced Yardi knowledge and a talent for making complex information easy to understand? If so, we want to hear from you! In this role, you'll have the opportunity to develop and lead a comprehensive training program that supports our residential teams, strengthens operational consistency, and creates meaningful opportunities for employee growth. We're looking for someone who takes initiative, builds strong relationships, and knows how to turn challenges into practical solutions. What You'll Do Lead Training & Professional Development

• Design, implement, and manage training programs for employees across our residential communities.
• Develop engaging training sessions covering property operations, leasing and sales, customer service, communication, conflict resolution, and leadership development.
• Facilitate in-person, virtual, hands-on, and one-on-one training sessions.
• Identify training gaps and create practical solutions that improve employee performance.
• Maintain training calendars, resources, and employee training records.
• Evaluate training effectiveness and continuously improve learning programs.

Serve as Our Yardi Training Expert

• Provide hands-on training and support for Yardi Voyager, RentCafe, and Yardi CRM.
• Develop standardized training materials, job aids, and best practices.
• Assess employee system proficiency and provide coaching to improve accuracy and efficiency.
• Troubleshoot workflow challenges and recommend improvements in partnership with Residential leadership.
• Keep teams informed and trained as systems and approved processes evolve.

Enhance the New Hire Experience

• Create and manage structured onboarding programs tailored to residential positions.
• Partner with hiring managers to ensure new employees receive consistent, effective training.
• Develop onboarding schedules, learning milestones, and competency assessments.
• Monitor employee progress and provide ongoing support to help new hires succeed.

Improve Processes & Operational Consistency

• Review existing standard operating procedures (SOPs) and identify opportunities for improvement.
• Develop clear, practical training guides, procedures, and reference materials.
• Collaborate with leadership to recommend solutions that improve efficiency and consistency.
• Lead the training and implementation of new procedures following leadership approval.
• Monitor results and ensure teams understand and follow established standards.

Coach, Connect & Inspire

• Build strong, trusting relationships with employees and leadership across our communities.
• Create a positive learning environment where employees feel comfortable asking questions and developing new skills.
• Visit residential communities regularly to provide hands-on support and identify training opportunities.
• Provide constructive coaching and feedback that encourages professional growth and accountability.
• Partner with HR, Property Managers, Service Managers, and Regional leadership to support employee development.

What We're Looking For

• Hands-on experience in residential property management, including leasing, resident relations, maintenance coordination, and daily property operations.
• Advanced, hands-on experience with Yardi Voyager, RentCafe, and Yardi CRM, including training others, is required.
• Experience developing and delivering employee training, onboarding programs, instructional materials, or SOPs.
• Strong understanding of residential property management operations and industry best practices.
• Ability to facilitate training in sales, customer service, communication, conflict resolution, and other professional skills.
• Excellent communication, presentation, coaching, and relationship-building skills.
• Strong organizational, problem-solving, and project management abilities.
• Ability to work independently, prioritize initiatives, and follow projects through to completion.
• Proficiency in Microsoft Office and other business applications.
• Ability to travel regularly between residential communities.
• Commitment to continuous learning and professional development.

Preferred Qualifications

• Previous experience managing a training or employee development program.
• Experience training multiple departments or teams within a multifamily property management organization.
• Experience developing standardized operational procedures and implementing approved process improvements.

Why Join David S. Brown Enterprises? At David S. Brown Enterprises, we believe our employees are the foundation of our success. We are committed to creating an environment where team members feel supported, valued, and empowered to grow.

Our benefits include:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick leave, and holidays
• Paid birthday off
• Tuition reimbursement and professional development opportunities
• Employer-paid life insurance, AD&D, and short-term disability
• Employee wellness benefits
• Employee apartment rental discounts

Ready to Make an Impact? If you're passionate about residential property management, employee development, and creating training programs that make a difference, we'd love to meet you! Apply today and help us develop the people and processes that make David S. Brown Enterprises a great place to work and grow.