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Added 1 min ago
Personal Banker- AL-Flintridge
Wells Fargo Bank, N. A.
FAIRFIELD, AL
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 1 min ago
Senior Civil CAD Technician
Apex Companies
Naples, FL
Associate’s degree (A.S.) in Drafting, Engineering Technology, or related field preferred but not required; equivalent work experience will be considered.
Added 1 min ago
Senior CAD Technician
Apex Companies
Fort Myers, FL
Associate’s degree (A.S.) in Drafting, Engineering Technology, or related field preferred but not required; equivalent work experience will be considered.
Added 1 min ago
Utility Solution Consultant
Wesco
Remote, United States
Lead consultative customer discussions and support workshops to better understand business priorities, operational challenges, infrastructure plans, technology environments, and emerging…
Added 2 mins ago
R
Field Service Parts Advisor IV
Rivian
Lake Forest, CA
- $26.87 to $35.75 USD / hour
…interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first…
Added 2 mins ago
Registered Nurse- Telemetry 4200 Unit- PRN/Optional
TriHealth
Montgomery, OH
…the highest quality of care, utilizing the latest in medical technology, while offering compassionate support for patients and their families throughout their hospital experience. 4200 Tele…
Added 2 mins ago
Clinical Associate
St Jude Medical S C Inc
NC
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 3 mins ago
Instructional Assistant - 5K
Lexington County School District One
Lexington, SC
Operates general office and technology equipment needed for daily activities.
Added 4 mins ago
Medical Laboratory Scientist - 2nd Shift - 10% Differential
Clinical Pathology Laboratories, Inc.
Austin, TX
Bachelor of Science degree in Medical Laboratory Science/Medical Technology; or Associate's in Medical Laboratory Technology.
Added 4 mins ago
BB
Sales Associate - Spa
Black Butte Ranch
Sisters, OR
- From $19 USD / hour
We are currently hiring a part time Sales Associate for the upcoming season. If you enjoy working with people and creating a welcoming, high-quality guest experience, we’d love to hear from…
Added 4 mins ago
Seasonal Digital Lead - North Lake Mall
PACSUN
Charlotte, NC
…with store leadership to use fulfillment hours effectively to support holiday…
Added 4 mins ago
WR
Tasting Room Supervisor
Wine Road Vintners
Temecula, CA
- $27 to $30 USD / hour
The Tasting Room Supervisor will support the Tasting Room Manager, Wine Club, and be responsible for guest interaction; sales team supervision, inspiration, and meeting sales goals.
Added 5 mins ago
Physician Coding Liaison - Vascular or CVTS
Ensemble RCM LLC
Remote, United States
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off,…
Added 5 mins ago
UG
Associate Patient Care Coordinator
UnitedHealth Group
Gilbert, AZ
- $16 to $29 USD / hour
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes…
Added 5 mins ago
Associate Consultant
Konrad
NY
As an Associate Consultant on our Strategy team, you will work in a multifaceted role with global organizations as they embrace digital transformation and innovate for the AI era.…
Added 5 mins ago
Home Shopping Manager Milwaukie Oregon
Albertsons Companies
MILWAUKIE, OR · Milwaukie, OR
…operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment…
Added 5 mins ago
Temporary Drive Up and Go Supervisor
Albertsons Companies
RANDOLPH, VT · Randolph, VT
…operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment…
Added 5 mins ago
Registered Nurse (RN) Med Surg Transplant FT Nights
MH-Memphis Hospitals
United States
Required - BASIC LIFE SUPPORT - American Heart Association
Added 5 mins ago
Assistant Professor, Aerospace Engineering
Wentworth Institute of Technology
Boston, MA
The Douglas D. Schumann School of Engineering at Wentworth Institute of Technology invites applications for a position in Aerospace Engineering at the rank of Assistant Professor.
Added 5 mins ago
Field Engineer
DPR Construction
Greenwood Village, CO · Greenwood Village
…by reviewing field practices and suggesting enhancements to support operational…
Added 5 mins ago
Superintendent MEP
DPR Construction
Greenwood Village, CO · Greenwood Village
Reviews and communicates project status, risks, and opportunities to leadership and relevant stakeholders, proactively addressing concerns to support project success.
Added 5 mins ago
Associate I, Production Operations
FIS Management Services LLC
United States
As an Associate Advanced, Production Operations, you will play a key role in supporting daily card production operations while serving as a trusted resource for associates and shift…
Added 5 mins ago
Account Manager -SMB Sales
Cellco Partnership
Wentzville, MO
…time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way…
Added 5 mins ago
CP
Account Manager- SMB Business Sales
Cellco Partnership
Avon, MA
- $37,000 to $64,000 USD / year
…time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way…
Added 5 mins ago
CP
Account Manager SMB- Business Sales
Cellco Partnership
Buffalo, NY · Orchard Park, NY
- $33,500 to $59,000 USD / year
…time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way…

Datavant

Training Specialist

Jefferson City, MO, United States

$64,000-$74,000 USD

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Job details

Pay: $64,000-$74,000 USD
Experience: + 4+ years of training experience.
Posting language: English

Original job description

Summary

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We're Looking For

The Training Specialist owns the training that prepares our customer service associates and leaders to succeed. In this role, you will identify where teams need to build skills, decide what training will close those gaps, design and deliver that training, and determine when associates are ready to support customers on their own.

You will work closely with Customer Service leaders, Quality, Process Improvement, Workforce Management, Product, and other partners to keep training current as products and processes change. You will also measure whether training is working by tracking its impact on readiness, quality, productivity, and customer experience. This role calls for strong facilitation skills, sound independent judgment, reliable follow-through, and the ability to make complicated information easy to understand.

What You Will Do

_Training Needs Analysis and Program Planning_

+ Analyze quality results, customer feedback, performance data, process changes, and leader input to identify skill and knowledge gaps across customer service teams.

+ Decide which training solutions are needed to close identified gaps, such as new courses, refreshers, job aids, or targeted coaching, and recommend priorities to Customer Service leadership.

+ Advise leaders and cross-functional partners on training strategy and timing for product releases, system changes, and process updates.

+ Set learning objectives and success measures for each training program.

_Curriculum Design and Development_

+ Design new hire and ongoing training programs, including deciding on content, sequence, delivery method (classroom, virtual, or blended), practice activities, and assessment approach.

+ Turn operating procedures, system changes, and business requirements into clear learning objectives and practical, hands-on training activities.

+ Create and maintain facilitator guides, learner materials, job aids, practice exercises, and assessments that meet company standards.

+ Partner with subject matter experts and process owners to confirm content accuracy before release and decide when materials should be revised or retired.

_Facilitation and Coaching_

+ Lead instructor-led and virtual new hire training for customer service associates on products, systems, policies, and customer workflows.

+ Delivering ongoing skill development, product release, process change, and refresher training for frontline associates and people leaders.

+ Adjust delivery in real time based on learner needs, pace, and understanding.

+ Provide structured coaching during training and the transition to live customer work, partnering with supervisors to create development plans for employees who need extra support.

+ Stay current on the systems and workflows being taught through calibration sessions, process reviews, and regular hands-on practice.

_Readiness Assessment and Program Evaluation_

+ Evaluate learner knowledge and skills through observation, practice scenarios, knowledge checks, and readiness assessments.

+ Determine whether each learner meets readiness standards and recommend to leaders whether the associate should move into production, receive extended training, or receive additional support.

+ Analyze training results and feedback from learners and stakeholders to judge program effectiveness, and recommend changes to content, delivery, and follow-up reinforcement.

_Program Administration_

_Coordinate training schedules, rosters, system access, training environments, and materials with Workforce Management and leaders._

+ Maintain accurate training records and reports in the learning management system and other approved tools.

+ Protect confidential, proprietary, and health information by following all privacy, security, and records handling requirements.

+ Support other training, knowledge management, and operational readiness priorities as assigned.

What You Need to Succeed

_Minimum Qualifications_

+ 4+ years of training experience.

+ Experience designing and delivering instructor-led and virtual training.

+ Strong facilitation, coaching, and communication skills.

+ Experience developing training materials, job aids, and assessments.

+ Ability to analyze performance gaps and evaluate learner readiness.

+ Strong organizational and cross-functional collaboration skills.

_Preferred Qualifications_

+ Customer service or contact-center training experience.

+ Healthcare or other regulated-industry experience.

+ Experience with LMS and virtual learning platforms.

+ Experience supporting product, system, or process changes.

+ Experience facilitating and managing training programs for geographically distributed or remote teams.

+ L&D instructional design or related experience.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$64,000-$74,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsors...

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More about this job

Skills

Customer service
Process improvement
Customer experience
Coaching
Leadership
Learning management systems
Communication skills
Collaboration
LMS
Logistics

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