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Sr. RF Engineer
United States of America, SC
Our West Union, SC manufacturing plant is looking for a Sr. RF Design Engineer to join our Wireless Hardware R&D team. In this role, you will design, modify and manage activities for a…
Added 1 min ago
Information Systems Security Engineer (ISSE)
AnaVation
Remote, United States
AnaVation is seeking a highly motivated Information Systems Security Engineer(ISSE) to support a high-visible contract and will be responsible for delivering cybersecurity engineering,…
Added 1 min ago
Site Representative Systems Engineer
SAIC
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SAIC has a need for a highly experienced Site Representative Systems Engineer to support to an exciting and impactful customer mission on the Horizon 2 contract. The Horizon 2 contract…
Added 1 min ago
Electrical Engineer - Solar Program
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Austin, TX
As an Electrical Engineer supporting our Solar manufacturing operation in Austin, TX, you will serve as the technical bridge between Manufacturing, Quality, Program Management,…
Added 1 min ago
Entry-Level Civil or Environmental Engineer
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Midlothian, VA
As an entry-level engineer, you will provide engineering/design support to the Mid-Atlantic team within our existing solid waste practice which is focused on providing engineering and…
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Radiology Technologist - $7500 Sign-On Bonus
Twin Cities Pain Clinic
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The Radiologic Technologist is responsible for providing radiologic support services to physicians and the surgical team by operating imaging equipment, ensuring radiation safety…
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Support Engr III AMZ23032.3
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3) 1 year of experience in: working with technical and non-technical teams to coordinate design and construction projects.
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System Development Engineer, ESCAPE
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If this describes you, Amazon is looking for a system development engineer to join one of our many lines of business. Amazonians have the opportunity to work alongside the industry’s…
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IT Endpoint Management Engineer
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The IT Endpoint Management Engineer will be responsible for working closely with the IT Senior Desktop Integration Engineer in designing, engineering, and implementing Enterprise-class…
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Quality Control Welding Lead
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- $23 to $32 USD / hour
…petrochemical, utility, transportation, and other verticals. We design, engineer, and manufacture products to our customers’ specifications. We are a proud Shreveport-based company working…
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MTS 1 Sr Software Engineer, Full-stack
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…global customer service experience. As a Full-Stack Software Engineer, you will help design and deliver the workflow systems, automation platforms, and user experiences that improve agent…
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Stormwater Manager
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Provides technical assistance to City Engineer, Assistant City Engineer, Engineering staff and other departments as necessary.
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TDC Shop Quality Engineer
General Electric Company
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…is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end…
Added 5 mins ago
Asheville Rotating Parts Quality Engineer
Unison Engine Components Inc.
United States
This quality engineer role will be responsible for overall cost of quality, and its impact on shop metrics around delivery, inventory and cost out. This person will be the quality focal for…
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Construction Materials Testing Project Manager
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Professional Engineer (PE), Professional Geologist (PG) or similar professional registration/certification relevant to the type of services and projects being managed
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Principal Engineer, Electrical - New Berlin, Wisconsin
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New Berlin, WI
- $98,000 to $125,000 USD / year
Principal engineer is a senior level position, and the employee is considered a subject matter expert in certain areas of engineering. They have the technical knowledge to complete design…
Added 8 mins ago
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AUKUS Engineer 1 -- Design Eng -- Process
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- $70,000 to $103,000 USD / year
Nuclear Fuel Services (NFS) is a division of BWX Technologies. At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. Headquartered in Lynchburg, Virginia, BWXT is…
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Software Engineer II
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…technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client…
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Senior Software Engineer, Partner Integrations
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Remote, United States
- $199,000 to $235,000 USD / year
The Senior Software Engineer on the Partner Integrations team plays a key technical role in how NodeZero connects to the security ecosystem. Our integrations with CrowdStrike, SentinelOne,…
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Systems Engineer - Senior-Level
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- $100,000 to $140,000 USD / year
Mission Intelligence Group is seeking a Senior Systems Engineer to support critical GEOINT missions across the National System of Geospatial-Intelligence (NSG), Allied System of…
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Manager, Software Engineering: Java
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…while enriching and advancing the platform providing sound technical decisions around design, architecture and development. Provide senior-level engineering people management, including…
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Optical Systems Engineer
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We are seeking an Optical Systems Engineer with strong optics and photonics fundamentals and a hands-on approach to designing, building, and evaluating optical systems. The right candidate…
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Electrical Design Engineer
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…time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to…

DataServ / xFact

IT Support Engineer

Westlake, OH, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Position Summary The IT Support Engineer is responsible for delivering technical support to both internal and external customers. This role serves as a trusted technical resource, splitting time between both company offices and customer locations to install, maintain, troubleshoot, and support a wide range of IT systems and technologies.

A successful candidate will provide hands-on end-user support, maintain strong customer relationships, participate in project implementations, and collaborate with technical teams to ensure reliable and secure technology services. This position requires a combination of technical skills, ability to deliver exceptional service, professionalism, and the ability to manage multiple priorities across various client environments.

Essential Responsibilities Technical Support & Troubleshooting

Provide onsite and remote technical support for hardware, software, operating systems, and network-related issues.
Diagnose and resolve end-user technology issues efficiently and professionally.
Configure, deploy, and support equipment, including but not limited to: desktops, laptops, mobile devices, printers, and peripheral equipment.
Support Microsoft 365, email systems, collaboration tools, and business applications.
Assist with user account administration, password management, security access, and identity management.
Troubleshoot wired and wireless network connectivity issues.
Document troubleshooting activities, solutions, and support procedures.

Customer Relationship Management

Serve as a primary technical contact for assigned customers.
Develop and maintain positive working relationships with customer stakeholders.
Act as a liaison between customers and internal technical teams.
Provide a high level of customer service while managing expectations and maintaining professionalism.

Ticket & Service Management

Manage assigned service requests and incident tickets through completion.
Prioritize workload according to business needs and service level expectations.
Maintain accurate and timely ticket documentation.
Escalate issues appropriately when additional expertise or resources are required.
Follow established support processes and best practices.

Documentation & Asset Management

Maintain customer and internal technical documentation.
Create and update knowledge base articles and support procedures.
Assist with inventory management and technology asset tracking.
Maintain accurate records of equipment deployments and configurations.

Other Responsibilities

Travel to both Westlake office and customer locations as needed.
May be asked to perform other duties as required to meet the needs of the business.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of IT support, help desk, desktop support, or field services experience preferred.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while remaining part of a collaborative team.

Preferred Qualifications

Experience supporting multiple customer environments or managed IT services.
Experience with Microsoft Intune or modern device management platforms.
Familiarity with Google Workspace environments.
Exposure to cybersecurity tools and best practices.
Industry certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Fundamentals Certifications
ITIL Foundations

Requirements

***This position will require flexibility to travel to corporate office and customer locations as needed.***

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