Jobs in the United States

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Validation Engineer II
PHC Corporation of North America
United States
…life sciences. We are a regional provider of PHCbi laboratory solutions that support some of today's most important advances in healthcare and life sciences, from ultra-low temperature…
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Engineer - Product Definition
Unison Industries, LLC
United States
The Product Definition Engineer (PDE) will be responsible for developing unique, weight optimized, mechanical packaging solutions that meet customer requirements while considering aspects…
Added just now
GE
Lead Supplier Quality Engineer - Forgings & Materials
General Electric Company
Remote, United States
- $100,000 to $133,000 USD / year
Supplier Quality Engineer for Aerospace Forgings, Closed Die, and Rings. This role is ideal for individuals with a solid foundation in Forgings processes who can translate that expertise…
Added just now
Lead Supplier Quality Engineer - Metallic Powders & Melting
General Electric Company
Remote, United States
Supplier Quality Engineer for Aerospace Forgings, Mill Melting, & Conversion Process. This role is for people with a solid foundation in the Melting, Conversion, or Forgings processes, who…
Added 1 min ago
Productivity Platform Engineer
Department of Administrative Services
United States
As the Productivity Platform Engineer, you’ll serve as the engineering owner of the DAS productivity and collaboration platform. This includes the responsibility to:
Added 2 mins ago
Senior Machine Learning Engineer - Economy ML
Roblox
San Mateo, CA
As a Senior Machine Learning Engineer on the team, you will build models that power ranking, personalization, pricing, and optimization across Roblox’s economic surfaces, including…
Added 2 mins ago
Principal/Senior Plant Maintenance Engineer
Portland General Electric Company
Clatskanie, OR
The Senior / Principal Plant Maintenance Engineer provides engineering solutions to complex operations and maintenance challenges, supporting the safety, reliability, efficiency, and…
Added 3 mins ago
UG
Senior Software Engineer
UnitedHealth Group
Minnetonka, MN
- $91,700 to $163,700 USD / year
Design and develop solutions for the current project through cloud-hosted Java Microservices/Kafka streams and DataStage ETL jobs
Added 3 mins ago
Composites, Manufacturing Engineer II
Amro Fabricating Corporation
Huntington Beach, CA
As a Composites Manufacturing Engineer II, you develop and refine manufacturing processes for complex composite aerospace products. You translate system requirements into manufacturable…
Added 3 mins ago
Manufacturing Engineer III
Amro Fabricating Corporation
Mt. Vernon, WA
Karman Space & Defense is a leader in the rapid design, development, and production of critical, next-generation system solutions that align with the U.S. Department of War and its allies’…
Added 5 mins ago
ServiceNow Engineer
UnitedHealth Group
Eden Prairie, MN
As a Software Engineer within Optum Technology, you will be part of a high-performing team dedicated to driving enterprise service management modernization and delivering innovative,…
Added 5 mins ago
UG
Senior Java Backend Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Senior Software Engineer, you will play a key role in designing, developing, and maintaining high-performing Java/Spring Boot enterprise applications and microservices. Our team is…
Added 5 mins ago
Senior Product Development Engineer
International Motors, LLC
San Antonio, TX
International Motors is seeking a Senior Product Development Engineer to play a critical role in supporting all stages of a product's lifecycle, including product development,…
Added 5 mins ago
Project Manager - Municipal Water/Wastewater
HR Green
St. Paul, MN
…this mission, establishing alike. Each day, we work to find solutions that inspire our employees and fit our clients' needs to build trust to exceed their expectations. Our people are the…
Added 5 mins ago
Project Engineer II - Water/Wastewater
HR Green
St. Paul, MN
Are you a licensed Professional Engineer with a passion for delivering innovative solutions in water and wastewater treatment? Join HR Green’s Water team in St. Paul and take part in…
Added 6 mins ago
HI
Senior Data Engineer
Hunter Industries Brand
Remote, United States
- $115,000 to $145,000 USD / year
Hunter Industries is seeking a Senior Data Engineer who designs, develops, and maintains enterprise data systems and pipelines that enable the organization to use data as a strategic asset.…
Added 6 mins ago
DF
Maintenance Engineer - Full Time
Dreamscape Flamingo Road Management LLC
Rio Las Vegas, NV
- Full-time
As a Maintenance Engineer, you will be responsible for administering repairs and improvements to an already great property. Your attention to detail and ability to contribute to a diverse…
Added 7 mins ago
Sr. Staff Identity & Access Management Engineer
Early Warning Services, LLC
United States
The Sr. Staff Identity & Access Management (IAM) Engineer serves as a technical expert responsible for advancing the architecture, engineering, integration, and reliability of enterprise…
Added 8 mins ago
Senior Physical Design Engineer
Baya Systems
Santa Clara, CA
About the role: We are seeking a seasoned Physical Design Engineer with a strong background in all aspects of Physical Design and Implementation flows. The ideal candidate will play a key…
Added 8 mins ago
Data Engineer
IQ Sig
Alexandria, VA
Cloud & Data Engineering: AWS Certified Data Engineer – Associate / AWS Certified Solutions Architect; Microsoft Certified: Azure Data Engineer Asso
Added 8 mins ago
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Mechanical Engineer
Actalent
Aurora, CO
- $40 to $60 USD / hour
Job Title: Mechanical EngineerJob DescriptionThis Mechanical Engineer role focuses on designing, developing, and improving automation equipment and systems using SolidWorks and AutoCAD. You…
Added 8 mins ago
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Systems Engineer
Actalent
Costa Mesa, CA
- $90 to $96 USD / hour
Job Title: Systems Engineer Requirements & Verification Traceability (RVTM)Job DescriptionThe Systems Engineer Requirements, Verification Traceability Matrix (RVTM) will own and manage the…
Added 8 mins ago
A
Firmware Engineer
Actalent
Brookfield, WI
- $65 to $80 USD / hour
Job Title: Firmware EngineerJob DescriptionWe are seeking an Embedded Firmware Engineer to support new product development and next-generation connected product platforms. In this hands-on…
Added 8 mins ago
A
Software Support Engineer
Actalent
Waukesha, WI
- $33 to $40 USD / hour
We are seeking a Software Implementation Engineer to support the installation, configuration, testing, and ongoing support of proprietary software and integrated systems. This is a…
Added 8 mins ago
A
Senior PCB Layout Engineer
Actalent
Waukesha, WI
- $50 to $75 USD / hour

DataServ / xFact

IT Support Engineer

Westlake, OH, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Position Summary The IT Support Engineer is responsible for delivering technical support to both internal and external customers. This role serves as a trusted technical resource, splitting time between both company offices and customer locations to install, maintain, troubleshoot, and support a wide range of IT systems and technologies.

A successful candidate will provide hands-on end-user support, maintain strong customer relationships, participate in project implementations, and collaborate with technical teams to ensure reliable and secure technology services. This position requires a combination of technical skills, ability to deliver exceptional service, professionalism, and the ability to manage multiple priorities across various client environments.

Essential Responsibilities Technical Support & Troubleshooting

Provide onsite and remote technical support for hardware, software, operating systems, and network-related issues.
Diagnose and resolve end-user technology issues efficiently and professionally.
Configure, deploy, and support equipment, including but not limited to: desktops, laptops, mobile devices, printers, and peripheral equipment.
Support Microsoft 365, email systems, collaboration tools, and business applications.
Assist with user account administration, password management, security access, and identity management.
Troubleshoot wired and wireless network connectivity issues.
Document troubleshooting activities, solutions, and support procedures.

Customer Relationship Management

Serve as a primary technical contact for assigned customers.
Develop and maintain positive working relationships with customer stakeholders.
Act as a liaison between customers and internal technical teams.
Provide a high level of customer service while managing expectations and maintaining professionalism.

Ticket & Service Management

Manage assigned service requests and incident tickets through completion.
Prioritize workload according to business needs and service level expectations.
Maintain accurate and timely ticket documentation.
Escalate issues appropriately when additional expertise or resources are required.
Follow established support processes and best practices.

Documentation & Asset Management

Maintain customer and internal technical documentation.
Create and update knowledge base articles and support procedures.
Assist with inventory management and technology asset tracking.
Maintain accurate records of equipment deployments and configurations.

Other Responsibilities

Travel to both Westlake office and customer locations as needed.
May be asked to perform other duties as required to meet the needs of the business.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of IT support, help desk, desktop support, or field services experience preferred.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while remaining part of a collaborative team.

Preferred Qualifications

Experience supporting multiple customer environments or managed IT services.
Experience with Microsoft Intune or modern device management platforms.
Familiarity with Google Workspace environments.
Exposure to cybersecurity tools and best practices.
Industry certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Fundamentals Certifications
ITIL Foundations

Requirements

***This position will require flexibility to travel to corporate office and customer locations as needed.***

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