Jobs in the United States

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Added 13 mins ago
Senior Data Architect and Engineer
Gulf Coast Automation Group
Chicago · Chicago, IL
Job Title: Senior Data Architect and Engineer
Added 16 mins ago
Radar Modeling and Simulation Analyst
BOOZ ALLEN HAMILTON INC
Dayton, OH
…technology used to support the warfighter and maintain national security. Join an energetic team whose day-to-day mission involves breaking down the Air Force's toughest challenges and…
Added 17 mins ago
Lead Solution Architect with AI Experience
Deloitte
Cleveland, OH · Cincinnati, OH · Columbus, OH
…unlock value through engineering-led transformation across software, data, artificial intelligence, networks, and hybrid cloud. You'll work with cross-functional teams to shape solution…
Added 17 mins ago
Senior Staff Infrastructure Engineer - Hybrid
The Hartford
Columbus, OH
Senior Staff Infrastructure Engineer - IEB07BE
Added 19 mins ago
Staff Software Engineer, Agent Identity Security - Veza
ServiceNow
Santa Clara, CA
We are looking for a passionate Staff Software Engineer, Backend who will play a key role in designing, developing, and maintaining the next frontier of Agent Identity Security. The team is…
Added 21 mins ago
Systems Engineer II
Mass General Brigham Incorporated
United States
Implement, maintain, and support Epic client application platforms comprising software, networks, hardware, and databases. Responsible for the independent implementation and support of…
Added 22 mins ago
Data Engineer
Mass General Brigham Incorporated
United States
…transformation for predictive or prescriptive modeling. The Data Engineer also supports the development of scalable data solutions using modern cloud data platforms, including Microsoft…
Added 22 mins ago
Senior Software Engineer (Casualty / Claims Intelligence)
CCC Intelligent Solutions Inc.
Remote, United States
As a Senior Software Engineer, you'll own meaningful parts of the product end to end and work independently within a problem area to production.
Added 29 mins ago
Software Engineer
Cisco Systems, Inc.
San Jose, CA
Join our team as a Software Engineer to design, develop, and sustain the core software that powers Cisco’s Wireless Access Point product line. Your focus will be on partnering with team…
Added 33 mins ago
A
IT Engineer
Artemis
New York City, NY
- $160,000 to $180,000 USD / year
Our team of software engineers, AI researchers, security engineers, and product designers comes from Google, Meta, AWS, Wiz, CrowdStrike, SentinelOne, Abnormal AI, Perplexity, Bridgewater,…
Added 40 mins ago
Software Engineer III- iOS Mobile Development
JPMC page
New York, NY · NY
As an Software Engineer III- iOS Development at JPMorganChase within the Consumer and Community Bank- Business Banking, you serve as a seasoned member of an agile team to design and deliver…
Added 40 mins ago
Java / React Full Stack Lead Software Engineer
JPMC page
New York, NY · NY
As a Java / React Full Stack Lead Software Engineer at JPMorganChase within the Consumer Community Bank- Business Banking, you are an integral part of an agile team that works to enhance,…
Added 41 mins ago
K
Customer Service Engineer (VA ESOM)
Kentro
San Antonio, TX
- $28 to $32 USD / hour
Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for…
Added 41 mins ago
K
Customer Service Engineer IRP (VA ESOM)
Kentro
Columbia, SC
- $28 to $32 USD / hour
Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for…
Added 41 mins ago
K
Customer Service Engineer IRP (VA ESOM)
Kentro
Reno, NV
- $28 to $32 USD / hour
Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for…
Added 41 mins ago
K
Customer Service Engineer (VA ESOM)
Kentro
Salt Lake City, UT
- $28 to $32 USD / hour
Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for…
Added 41 mins ago
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Customer Service Engineer IRP Surge Support (VA ESOM)
Kentro
Washington
- $28 to $32 USD / hour
Kentro is hiring an experienced Surge Support Travel Team Customer Service Engineer to support our VA - End Point Support and Operations Monitoring (ESOM) contract across the United States.…
Added 41 mins ago
Senior Data Engineer
Kentro
Fayetteville, NC
Kentro is hiring for a Senior Data Engineer to design, build, and operate data pipelines and data products supporting United States Army Special Operations Command (USASOC) Enterprise…
Added 53 mins ago
Graduate Cyber Security Analyst (Cyber Academy)
MCK McKesson Corporation
TX
Integrate security best practices throughout the Software Development Life Cycle (SDLC) and support security tooling within CI/CD environments.
Added 58 mins ago
Enterprise - Full Stack Software Engineer - Java
Erias Ventures, LLC
Annapolis Junction, MD
We are seeking an experienced Full Stack Software Engineer.
Added 1 hour ago
Full Stack Software Engineer
Brightstar Lottery
West Greenwich, RI
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Added 1 hour ago
Senior RF Manufacturing Test Engineer
Anduril Industries
Irvine, CA · Costa Mesa, CA
Anduril’s Manufacturing team is seeking a Senior Radio Frequency Manufacturing Test Engineer to join our Electromagnetic Warfare team. The EW Manufacturing Team is responsible for rapidly…
Added 1 hour ago
RF Manufacturing Test Engineer
Anduril Industries
Irvine, CA · Costa Mesa, CA
Anduril’s Manufacturing team is seeking a RF Manufacturing Test Engineer to join our Electromagnetic Warfare team. The EW Manufacturing Team is responsible for rapidly iterating and…
Added 1 hour ago
Radio Frequency Test Engineer
Anduril Industries
Irvine, CA · Costa Mesa, CA
Anduril’s Manufacturing team is seeking a RF Test Engineer to join our Electromagnetic Warfare team. The EW Manufacturing Team is responsible for rapidly iterating and building cutting-edge…
Added 1 hour ago
Principal Engineer
BAE Systems
Norfolk, VA
BAE Systems is hiring for a Principal Engineer to support primarily at its Norfolk, Virginia site. The position will occasionally provide support in San Diego, CA, and Jacksonville, FL. In…

DataServ / xFact

IT Support Engineer

Westlake, OH, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Position Summary The IT Support Engineer is responsible for delivering technical support to both internal and external customers. This role serves as a trusted technical resource, splitting time between both company offices and customer locations to install, maintain, troubleshoot, and support a wide range of IT systems and technologies.

A successful candidate will provide hands-on end-user support, maintain strong customer relationships, participate in project implementations, and collaborate with technical teams to ensure reliable and secure technology services. This position requires a combination of technical skills, ability to deliver exceptional service, professionalism, and the ability to manage multiple priorities across various client environments.

Essential Responsibilities Technical Support & Troubleshooting

Provide onsite and remote technical support for hardware, software, operating systems, and network-related issues.
Diagnose and resolve end-user technology issues efficiently and professionally.
Configure, deploy, and support equipment, including but not limited to: desktops, laptops, mobile devices, printers, and peripheral equipment.
Support Microsoft 365, email systems, collaboration tools, and business applications.
Assist with user account administration, password management, security access, and identity management.
Troubleshoot wired and wireless network connectivity issues.
Document troubleshooting activities, solutions, and support procedures.

Customer Relationship Management

Serve as a primary technical contact for assigned customers.
Develop and maintain positive working relationships with customer stakeholders.
Act as a liaison between customers and internal technical teams.
Provide a high level of customer service while managing expectations and maintaining professionalism.

Ticket & Service Management

Manage assigned service requests and incident tickets through completion.
Prioritize workload according to business needs and service level expectations.
Maintain accurate and timely ticket documentation.
Escalate issues appropriately when additional expertise or resources are required.
Follow established support processes and best practices.

Documentation & Asset Management

Maintain customer and internal technical documentation.
Create and update knowledge base articles and support procedures.
Assist with inventory management and technology asset tracking.
Maintain accurate records of equipment deployments and configurations.

Other Responsibilities

Travel to both Westlake office and customer locations as needed.
May be asked to perform other duties as required to meet the needs of the business.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of IT support, help desk, desktop support, or field services experience preferred.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while remaining part of a collaborative team.

Preferred Qualifications

Experience supporting multiple customer environments or managed IT services.
Experience with Microsoft Intune or modern device management platforms.
Familiarity with Google Workspace environments.
Exposure to cybersecurity tools and best practices.
Industry certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Fundamentals Certifications
ITIL Foundations

Requirements

***This position will require flexibility to travel to corporate office and customer locations as needed.***

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