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Added just now
End User Device Technician
MANTECH
Annapolis Junction, MD
MANTECH seeks an experienced and passionate, career and customer-oriented Workplace Technology Engineer (EUD Technician) to join our team. The ideal candidate possesses deep desktop…
Added 2 mins ago
Deployment Engineer
GadellNet
St. Louis, MO
The core responsibilities of a Deployment Engineer are to ensure that our partners' new devices are provided with the configuration, software, access, licenses, data, and similar resources…
Added 3 mins ago
Enterprise Solutions Engineer
NinjaOne
Remote, United States
Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale
Added 4 mins ago
[Contract] Saviynt Implementation Engineer
Airitos
NY
Our client is seeking a senior, hands-on Saviynt engineer to step into an active Saviynt Enterprise Identity Cloud (EIC) implementation. This person will assess the current state, remediate…
Added 6 mins ago
Lead Industrial Engineer - Supply Chain Operations
Target Enterprise Inc
Remote, United States
As a Lead Industrial Engineer in Supply Chain Operations, you will act as a technical leader responsible for enhancing overall business performance through the deployment of Engineered…
Added 6 mins ago
Electrical Engineer
Actalent
Arlington, VA
Collaborate with project teams and clients to clarify requirements, resolve design issues, and support successful project delivery.
Added 10 mins ago
F
Imaging Service Engineer I - Minnesota
Fujifilm
Montpelier, VT
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
Added 10 mins ago
Sr. Machine Learning Engineer (Remote)
CrowdStrike
Montpelier, VT
CrowdStrike is looking for a Sr. Machine Learning Engineer to join our growing AIDR Engineering Team. You will provide engineering support and solutions to a data science group focused on…
Added 10 mins ago
Genesys Cloud Access Management
Humana
Montpelier, VT
…and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer…
Added 10 mins ago
Software Test Engineer
WCG Clinical
Montpelier, VT
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 10 mins ago
Sr Software Engineer
Cengage Group
Burlington, VT
Partner with colleagues in Portfolio to modernize key editorial support systems
Added 12 mins ago
K
Electronic Systems Engineer
Knorr-Bremse
Westminster, MD
- $89,900 to $134,900 USD / year
The Electronic Systems Engineer is responsible for the design and development of pneumatic and hydraulic brake systems controls, for passenger rail transit vehicles.
Added 16 mins ago
Modeling Engineer
York International Corp.
United States
The Modeling Engineer is based on-site at the Warren Johnson Engineering Lab in Glendale, WI, with a minimum requirement of three days per week on-site. Other locations that will be…
Added 16 mins ago
Senior Modeling Engineer
York International Corp.
United States
Johnson Controls’ Data Center Thermal Technology Solutions group is seeking a Research and Advanced Development Engineer. As a member of the modeling team, you will develop and apply…
Added 16 mins ago
Customer Service Field Engineer - Diemme Filtration, part of Sandvik Rock Processing Group
SMC Region USC
TX
Provide field and remote technical support for the current and future installed base of Diemme Filtration equipment across the assigned U.S. territory. Support installation, commissioning,…
Added 18 mins ago
BH
DevOps Engineer IV
Banner Health Corporate
Remote, United States
- $54.7 to $91.16 USD / hour
As a DevOps Engineer IV within Banner Plans & Networks (BPN) Information Technology, you will play a critical role in maintaining and advancing the technology platforms that support…
Added 19 mins ago
JH
Flight Test Instrumentation and Range Systems Engineer
Johns Hopkins Applied Physics Laboratory
Laurel, MD
- $100,000 USD / year
We are seeking a Flight Test Instrumentation and Range Systems Engineer to help us plan and execute upcoming tests of strategic missiles, reentry systems, hypersonic weapons, and other test…
Added 19 mins ago
CS
26-124 Research Data Engineer/Statistical Programmer Part-time
Colorado State University
Remote, United States
- Part-time
…University (CSU) seeks to fill a part-time (70% FTE) Research Data Engineer/Statistical Programmer position designed to conduct collaborative research and development with the National…
Added 21 mins ago
ZT
Senior Sales Engineer - Healthcare (Remote South Atlantic)
Zebra Technologies
Nashville, TN
- $105,680 to $158,520 USD / year
The Senior Sales Engineer will be accountable for supporting Senior Account Managers specifically within Zebra's Healthcare vertical. This role’s primary focus will be to support the Sr…
Added 21 mins ago
F
Imaging Service Engineer I - Minnesota
Fujifilm
Nashville, TN
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
Added 21 mins ago
Sr. Machine Learning Engineer (Remote)
CrowdStrike
Nashville, TN
CrowdStrike is looking for a Sr. Machine Learning Engineer to join our growing AIDR Engineering Team. You will provide engineering support and solutions to a data science group focused on…
Added 21 mins ago
Genesys Cloud Access Management
Humana
Nashville, TN
…and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer…
Added 21 mins ago
Lead AI Automation Engineer
Humana
Nashville, TN
The Lead AI Automation Engineer will provide hands-on technical leadership for the design, engineering, and productionization of AI-enabled automation across the Data Governance…
Added 21 mins ago
Senior Full Stack Engineer
Humana
Nashville, TN
Humana is seeking a Senior Full Stack Software Engineer who will be responsible for building and enhancing the UI/UX layer of Humana's Enterprise Data Governance Platform and Control Plane.
Added 21 mins ago
Software Test Engineer
WCG Clinical
Nashville, TN
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…

DataServ / xFact

IT Support Engineer

Westlake, OH, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Position Summary The IT Support Engineer is responsible for delivering technical support to both internal and external customers. This role serves as a trusted technical resource, splitting time between both company offices and customer locations to install, maintain, troubleshoot, and support a wide range of IT systems and technologies.

A successful candidate will provide hands-on end-user support, maintain strong customer relationships, participate in project implementations, and collaborate with technical teams to ensure reliable and secure technology services. This position requires a combination of technical skills, ability to deliver exceptional service, professionalism, and the ability to manage multiple priorities across various client environments.

Essential Responsibilities Technical Support & Troubleshooting

Provide onsite and remote technical support for hardware, software, operating systems, and network-related issues.
Diagnose and resolve end-user technology issues efficiently and professionally.
Configure, deploy, and support equipment, including but not limited to: desktops, laptops, mobile devices, printers, and peripheral equipment.
Support Microsoft 365, email systems, collaboration tools, and business applications.
Assist with user account administration, password management, security access, and identity management.
Troubleshoot wired and wireless network connectivity issues.
Document troubleshooting activities, solutions, and support procedures.

Customer Relationship Management

Serve as a primary technical contact for assigned customers.
Develop and maintain positive working relationships with customer stakeholders.
Act as a liaison between customers and internal technical teams.
Provide a high level of customer service while managing expectations and maintaining professionalism.

Ticket & Service Management

Manage assigned service requests and incident tickets through completion.
Prioritize workload according to business needs and service level expectations.
Maintain accurate and timely ticket documentation.
Escalate issues appropriately when additional expertise or resources are required.
Follow established support processes and best practices.

Documentation & Asset Management

Maintain customer and internal technical documentation.
Create and update knowledge base articles and support procedures.
Assist with inventory management and technology asset tracking.
Maintain accurate records of equipment deployments and configurations.

Other Responsibilities

Travel to both Westlake office and customer locations as needed.
May be asked to perform other duties as required to meet the needs of the business.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of IT support, help desk, desktop support, or field services experience preferred.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while remaining part of a collaborative team.

Preferred Qualifications

Experience supporting multiple customer environments or managed IT services.
Experience with Microsoft Intune or modern device management platforms.
Familiarity with Google Workspace environments.
Exposure to cybersecurity tools and best practices.
Industry certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Fundamentals Certifications
ITIL Foundations

Requirements

***This position will require flexibility to travel to corporate office and customer locations as needed.***

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