Jobs in the United States

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Network Engineer IV
Old Dominion Freight Line, Inc.
Thomasville, NC
…(WAN, Data Center, and Core) and integrates with all enterprise…
Added 1 min ago
Traveling Commissioning Manager - MSG - Data Centers
Turner Construction
Austin, TX · Richmond, VA · Atlanta, GA · Nashville, TN · Columbus, OH · Indianapolis, IN
…Construction experience as Mechanical, Electrical and Plumbing (MEP) Engineer, Superintendent, or related position including Professional Engineering and Trade specific…
Added 1 min ago
Research and Development Engineer
The Aerospace Corporation
Chantilly, VA
…intelligence agency. AR&E is looking for a Research and Development Engineer (Sr. Project Engineer – Multi – Disciplinary Engineering) to leverage expertise across the corporation to…
Added 1 min ago
Sr. Database Engineer
Starz Entertainment, LLC
Denver, CO
We are seeking an experienced Sr. Database Engineer to design, build, and support the data infrastructure that powers our applications and services. This role bridges traditional…
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Water/Wastewater Engineer
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…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
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Water/Wastewater Engineer
HDR
New York, NY
…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
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Water Resources Engineer
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…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
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Senior Engineer, Information Security
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We’re looking for an experienced Senior Engineer, Information Security to join our internal Security Operations Team. While this team is responsible for monitoring, detecting, and reporting…
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Launch Vehicle Software Integration Engineer
MANTECH
El Segundo, CA
MANTECH seeks a highly talented Launch Vehicle Software Integration Engineer with skills, background, and experience related to Launch Vehicle (LV) systems, project management, and software…
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Senior Windows Engineer
MANTECH
Laurel, MD
MANTECH is seeking a motivated, career and customer-oriented Senior Windows Engineer, to join our team in Laurel, MD.
Added 2 mins ago
System Administrator
MANTECH
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Configure, administer, and maintain Windows Server operating systems, Active Directory (AD), and associated enterprise services.
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NE
Head of Product, Property Insurance
Neural Earth
Remote, United States
- $220,000 to $295,000 USD / year
…understand these relationships is scattered across siloed and aging systems. Neural Earth enables operational execution, delivering a single decision intelligence platform that unifies…
Added 2 mins ago
NE
Head of Product
Neural Earth
Remote, United States
- $220,000 to $295,000 USD / year
…understand these relationships is scattered across siloed and aging systems. Neural Earth enables operational execution, delivering a single decision intelligence platform that unifies…
Added 3 mins ago
Water/Wastewater Engineer
HDR
Albany, NY
…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
Added 3 mins ago
Water/Wastewater Engineer
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New York, NY
…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
Added 3 mins ago
Water Resources Engineer
HDR
New York, NY · Woodcliff Lake, NJ · Pennington, NJ
…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
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Manufacturing Production Process Engineer III
Detroit Diesel Corporation
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- $52,000 to $200,000 USD / year
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Added 4 mins ago
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Software Application Development Engineer
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AZ
- $100,550 to $194,270 USD / year
The New Product Introduction Systems (NPI Systems) team within Intel Foundry Automation (IFA) is seeking a talented Software Applications Development Engineer to develop comprehensive…
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Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems for the units in accordance with Standard Operating Procedures.
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Airworthiness Engineer, Magnum
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Sr Software Engineer
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As a Sr Software Android Engineer on the Venmo Business Profiles team, you will help build the future of commerce on Venmo. You will design and deliver reliable, intuitive mobile…
Added 5 mins ago
iOS Engineer
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DataServ / xFact

IT Support Engineer

Westlake, OH, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Position Summary The IT Support Engineer is responsible for delivering technical support to both internal and external customers. This role serves as a trusted technical resource, splitting time between both company offices and customer locations to install, maintain, troubleshoot, and support a wide range of IT systems and technologies.

A successful candidate will provide hands-on end-user support, maintain strong customer relationships, participate in project implementations, and collaborate with technical teams to ensure reliable and secure technology services. This position requires a combination of technical skills, ability to deliver exceptional service, professionalism, and the ability to manage multiple priorities across various client environments.

Essential Responsibilities Technical Support & Troubleshooting

Provide onsite and remote technical support for hardware, software, operating systems, and network-related issues.
Diagnose and resolve end-user technology issues efficiently and professionally.
Configure, deploy, and support equipment, including but not limited to: desktops, laptops, mobile devices, printers, and peripheral equipment.
Support Microsoft 365, email systems, collaboration tools, and business applications.
Assist with user account administration, password management, security access, and identity management.
Troubleshoot wired and wireless network connectivity issues.
Document troubleshooting activities, solutions, and support procedures.

Customer Relationship Management

Serve as a primary technical contact for assigned customers.
Develop and maintain positive working relationships with customer stakeholders.
Act as a liaison between customers and internal technical teams.
Provide a high level of customer service while managing expectations and maintaining professionalism.

Ticket & Service Management

Manage assigned service requests and incident tickets through completion.
Prioritize workload according to business needs and service level expectations.
Maintain accurate and timely ticket documentation.
Escalate issues appropriately when additional expertise or resources are required.
Follow established support processes and best practices.

Documentation & Asset Management

Maintain customer and internal technical documentation.
Create and update knowledge base articles and support procedures.
Assist with inventory management and technology asset tracking.
Maintain accurate records of equipment deployments and configurations.

Other Responsibilities

Travel to both Westlake office and customer locations as needed.
May be asked to perform other duties as required to meet the needs of the business.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of IT support, help desk, desktop support, or field services experience preferred.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while remaining part of a collaborative team.

Preferred Qualifications

Experience supporting multiple customer environments or managed IT services.
Experience with Microsoft Intune or modern device management platforms.
Familiarity with Google Workspace environments.
Exposure to cybersecurity tools and best practices.
Industry certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Fundamentals Certifications
ITIL Foundations

Requirements

***This position will require flexibility to travel to corporate office and customer locations as needed.***

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