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SDE II, EC2 Instance Networking, EC2 Nitro
Amazon Development Center U.S., Inc.
Seattle, WA
- 1+ years of software development engineer or related occupational experience
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Software Development Engineer - AgentCore, AWS Agentic AI
Amazon Development Center U.S., Inc.
New York, NY
As a Software Development Engineer, you will design, implement, test, deploy, and operate core components across the Harness control plane and data plane. You will solve challenging…
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Software Development Engineer II, Efficiency & Performance, Alloy, Region Flex Efficiency
Amazon.com Services LLC
Sunnyvale, CA
As a Software Development Engineer in Alloy, you will collaborate with service and infrastructure teams across Amazon to identify and eliminate performance bottlenecks in large-scale…
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Senior Vice President, Full-Stack Engineer
BNY
Lake Mary, FL
- $166,500 to $218,000 USD / year
…Computer Engineering, Electronic Engineering, or a closely related field of study. Requires ten (10) years of experience in the job offered or a closely related occupation. Requires ten…
Added 1 min ago
IC
Product Marketing Engineer - Performance Marketing
Intel Corporation
CA
- $100,550 to $166,060 USD / year
The Intel Performance Marketing Lab team (PML) is looking for a self-driven, high-energy Product Marketing Engineer. As a PME you will play a pivotal role in shaping the strategy and…
Added 1 min ago
IF
AI Frameworks Engineer
Intel Federal LLC
CA · TX · OR
- $149,750 to $275,580 USD / year
…(AI) and High-Performance Computing (HPC). As an AI Frameworks Engineer, you will design, build, and optimize AI software frameworks that enable breakthrough scientific discoveries and…
Added 1 min ago
IC
Software Application Development Engineer
Intel Corporation
AZ
- $100,550 to $194,270 USD / year
…Intel Foundry Automation (IFA) is seeking a talented Software Applications Development Engineer to develop comprehensive full-stack software solutions that drive our manufacturing…
Added 2 mins ago
Automation Engineer - Intern (Summer 2027 Internship)
SMS group Inc
Pittsburgh, PA
As an Automation Engineer Intern at SMS group, you will support the design, programming, and testing Level 1 control systems for some of the world’s most advanced steelmaking and processing…
Added 3 mins ago
Process Engineer - Ion Implant
Axcelis Technologies, Inc.
Beverly, MA
The Process Engineer supports the characterization, documentation, and application of ion implant equipment to meet customer and product requirements. They act as the internal customer…
Added 3 mins ago
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MEC Plant Engineer
CAMS - Texas
Middletown, OH
- $120,000 to $150,000 USD / year
This position involves a combination of office and field work in an operating power plant environment. The Plant Engineer must be available for extended hours during outages and emergent…
Added 4 mins ago
Systems Engineer - Hardware/Software Integration
KBR Wyle Services, LLC
Albuquerque, NM
As a Systems Engineer focused on Hardware/Software Integration, you will support the design, development, integration, and testing of complex airborne and mission systems composed of…
Added 6 mins ago
Sr. Controls Engineer
Corning
Hickory, NC
Sr. Controls Engineer analyzes user requirements, process design, and mechanical equipment design to develop controls architecture for automated systems. This role works closely with…
Added 8 mins ago
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Senior Automation Scientist/Engineer - Biologics Engineering
AstraZeneca
Gaithersburg, MD · Gaithersburg
- $124,000 to $171,000 USD / year
We are seeking a Senior Automation Scientist/Engineer to help drive this transformation by embedding laboratory automation and robotics into our workflows and shaping the future of…
Added 8 mins ago
UG
Senior Java Backend Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Senior Software Engineer, you will play a key role in designing, developing, and maintaining high-performing Java/Spring Boot enterprise applications and microservices. Our team is…
Added 9 mins ago
AI Engineer - Finance
Bechtel
Glendale, AZ
We are seeking an AI Engineer – Finance to join the Finance Transformation and AI team, focused on designing, building, and deploying production-grade AI and automation solutions that…
Added 9 mins ago
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Senior AI Engineer - Finance
Bechtel
Washington, DC
- $140,800 to $203,700 USD / year
Bechtel is seeking a Senior AI Engineer – Finance to serve as a hands-on technical leader within the Finance Transformation and AI team, responsible for architecting, building, and scaling…
Added 9 mins ago
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AI Engineer - Finance
Bechtel
Washington, DC
- $106,900 to $178,500 USD / year
We are seeking an AI Engineer – Finance to join the Finance Transformation and AI team, focused on designing, building, and deploying production-grade AI and automation solutions that…
Added 9 mins ago
Senior Construction Project Manager
University of Michigan
Ann Arbor, MI
…project(s) including but not limited to: approving contractor pay applications, managing the change process, coordinating/communicating work with other campus departments and stakeholders,…
Added 10 mins ago
DATA ENGINEER (OKC/FT) Non-Safety Sensitive
Mathis
Oklahoma City, OK
Document business definitions and shared data contracts so that reports, applications, and AI tools calculate important numbers the same way.
Added 10 mins ago
IG
Principal Software Architect
Insight Global
Smyrna, GA
- $140,000 to $240,000 USD / year
The Software Engineer Principal helps shape the architecture behind the customer-facing experiences on homedepot.com, supporting four product teams in our Online Experiences portfolio:…
Added 10 mins ago
Software Engineer - Location & Spatial Awareness, Sensing & Connectivity
Apple
Cupertino, CA
…looking for a highly-motivated and creative Senior Software Engineer with a strong background in Computer Science to help develop new technologies for special projects on the location…
Added 10 mins ago
Senior Software Engineer - Service Observability & Detection
Apple
Cupertino, CA
…secure at massive scale. We are looking for a Senior Software Engineer to join the Service Observability & Detection team within Wallet, Payments, and Commerce (WPC). In this role, you will…
Added 11 mins ago
Junior DevOps Engineer - Platform Deployment & Support
Absolute Business Solutions Corp
Herndon, VA
ABSC is seeking a Secret or TS/SCI-cleared Junior DevOps Engineer – Platform Deployment & Support to support the NGA Data Modernization Services (DMS) program.
Added 11 mins ago
Data Engineer
Southern Company
Birmingham, AL · Atlanta, GA
The Electric Operations Technology Solutions (EOTS) Data Engineer is responsible for building, operationalizing, and maintaining data pipelines to support data, analytics, and AI use cases…
Added 12 mins ago
Senior ASIC Verification Engineer
Hewlett Packard Enterprise
Sunnyvale, CA
…companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive…

DataServ / xFact

IT Support Engineer

Westlake, OH, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Position Summary The IT Support Engineer is responsible for delivering technical support to both internal and external customers. This role serves as a trusted technical resource, splitting time between both company offices and customer locations to install, maintain, troubleshoot, and support a wide range of IT systems and technologies.

A successful candidate will provide hands-on end-user support, maintain strong customer relationships, participate in project implementations, and collaborate with technical teams to ensure reliable and secure technology services. This position requires a combination of technical skills, ability to deliver exceptional service, professionalism, and the ability to manage multiple priorities across various client environments.

Essential Responsibilities Technical Support & Troubleshooting

Provide onsite and remote technical support for hardware, software, operating systems, and network-related issues.
Diagnose and resolve end-user technology issues efficiently and professionally.
Configure, deploy, and support equipment, including but not limited to: desktops, laptops, mobile devices, printers, and peripheral equipment.
Support Microsoft 365, email systems, collaboration tools, and business applications.
Assist with user account administration, password management, security access, and identity management.
Troubleshoot wired and wireless network connectivity issues.
Document troubleshooting activities, solutions, and support procedures.

Customer Relationship Management

Serve as a primary technical contact for assigned customers.
Develop and maintain positive working relationships with customer stakeholders.
Act as a liaison between customers and internal technical teams.
Provide a high level of customer service while managing expectations and maintaining professionalism.

Ticket & Service Management

Manage assigned service requests and incident tickets through completion.
Prioritize workload according to business needs and service level expectations.
Maintain accurate and timely ticket documentation.
Escalate issues appropriately when additional expertise or resources are required.
Follow established support processes and best practices.

Documentation & Asset Management

Maintain customer and internal technical documentation.
Create and update knowledge base articles and support procedures.
Assist with inventory management and technology asset tracking.
Maintain accurate records of equipment deployments and configurations.

Other Responsibilities

Travel to both Westlake office and customer locations as needed.
May be asked to perform other duties as required to meet the needs of the business.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of IT support, help desk, desktop support, or field services experience preferred.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while remaining part of a collaborative team.

Preferred Qualifications

Experience supporting multiple customer environments or managed IT services.
Experience with Microsoft Intune or modern device management platforms.
Familiarity with Google Workspace environments.
Exposure to cybersecurity tools and best practices.
Industry certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Fundamentals Certifications
ITIL Foundations

Requirements

***This position will require flexibility to travel to corporate office and customer locations as needed.***

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