Jobs in the United States

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Added 2 mins ago
SH
Project Engineer II
Stanford Health Care
PALO ALTO, CA
- $60.99 to $80.78 USD / hour
The Project Engineer II is an experienced individual contributor responsible for independently managing advanced project engineering and project controls functions for healthcare…
Added 3 mins ago
Field Installation Engineer
Red River
Bismarck, ND
The Field Installation Engineer is responsible for the planning, installation, configuration, calibration, validation, troubleshooting, and optimization of network and infrastructure…
Added 3 mins ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
Cytel
Bismarck, ND
Microsoft Certified: Azure Network Engineer Associate
Added 18 mins ago
Lead Engineer - Airports
Olsson
Lincoln, NE · Omaha, NE
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our…
Added 34 mins ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
Cytel
Augusta, ME
Microsoft Certified: Azure Network Engineer Associate
Added 35 mins ago
DevOps Engineer I (Ability to Obtain Secret clearance Required)
Akima, LLC
Herndon, VA
Suvi Global Services is looking for a talented Jr. DevOps Engineer to add to their dynamic team supporting highly visible federal contracts. This role supports and provides security…
Added 39 mins ago
Systems Engineer I
Robert Half Inc.
Remote, United States
Robert Half is seeking a Systems Engineer I who, as part of a team, will operate key controls and respond to needs within Robert Half's Azure and AWS cloud computing infrastructure with a…
Added 44 mins ago
Quality Engineer Associate
M.C. Dean, Inc
Manassas, VA
The Quality Engineer Associate is responsible for documenting, managing, implementing, and institutionalizing the Quality Assurance plan for the assigned business unit and/or service center.
Added 52 mins ago
Senior Site Reliability Engineer AI Security Federal
BizFirst
McLean, VA
BizFirst is assisting our client with recruiting a Senior Site Reliability Engineer for AI security in a federal civilian agency environment. As the resident reliability engineer, you will…
Added 58 mins ago
2026 Associate Hardware Engineer - San Diego CA
Northrop Grumman
San Diego, CA · San Diego
Northrop Grumman is seeking Associate Hardware Engineer . This position will be located at our Mission Systems sector in San Diego, CA.
Added 1 hour ago
Network Engineer
TIME Systems
Jb Andrews, MD
…impactful leadership has established us as a leader in our field. Our work extends beyond business, actively contributing to local charities. We are proud of our CMMI Level 3 for Services…
Added 1 hour ago
Imaging Engineer III
Trimedx Holdings LLC
Erie, PA
Every associate matters and makes a difference
Added 1 hour ago
C3
Field Service Engineer (Field Based) Frederick, MD
CareFusion 303, Inc.
MD
- $25.5 to $40.8 USD / hour
BD Parata is seeking a Field Support Engineer based in the Frederick, MD regional area. In this highly visible, customer-facing role, you will provide technical service and support for BD…
Added 1 hour ago
Industrial Engineer 2
Sysco Payroll, Division of Sysco Resources Services, LLC
United States
The Industrial Engineer II, Supply Chain will implement and maintain the engineering program across warehouse and delivery operations for US and/or International locations. The engineer…
Added 1 hour ago
SH
Project Engineer II
Stanford Health Care
United States
- $60.99 to $80.78 USD / hour
The Project Engineer II is an experienced individual contributor responsible for independently managing advanced project engineering and project controls functions for healthcare…
Added 1 hour ago
KC
Wireless Network Engineer
King County
Seattle, WA
- $110,087.54 to $139,542.21 USD / year
Education: Associate’s degree or higher in Computer Science, Information Technology, or a related field; or an equivalent combination of education, training, and experience.
Added 1 hour ago
Senior Associate, Infrastructure Engineer
KPMG LLP
McLean, VA · Washington, DC
KPMG is currently seeking a Senior Associate, Infrastructure Engineer to join our Federal Services organization.
Added 2 hours ago
Jr. PLM Application Developer
BAE Systems
Rockville, MD
…be on the forefront and cutting edge of this rapidly growing…
Added 2 hours ago
Software Engineer Intern
JM Flex Solutions LLC
FL
As a Software Engineer Intern, you will gain hands-on experience supporting software development, data, and AI initiatives. Your contributions will help streamline processes and automate…
Added 2 hours ago
Engineering Adjunct Instructor (TEMPORARY)
Contra Costa Community College District
Martinez, CA
Master's in any field of engineering OR Bachelor's in any of the above AND Master's in mathematics, physics, computer science, chemistry or geology OR the equivalent (NOTE: A bachelor's in…
Added 2 hours ago
MC
Construction Senior Engineer Associate
Maricopa County, AZ
Phoenix, AZ
- $75,250 to $120,000 USD / year
This position will serve as a Construction Senior Engineer Associate in the MCDOT Construction & Materials Division, working on Transportation and Maintenance Improvement Projects. An ideal…
Added 2 hours ago
JL
Field Engineer I - Telemetry
JT4, LLC
Edwards AFB, CA
- $78,220 to $96,850 USD / year
JOB SUMMARY: Under close supervision, a Field Engineer I performs a variety of fundamental field engineering tasks in the installation, operations, testing, and maintenance of electronic…
Added 2 hours ago
Systems Engineer
Chenega Corporation
UNAVAILABLE, VA
The Systems Engineer provides on-site, 24/7/365 Tier 1 operations for Google Public Sector’s USG2 sovereign and classified cloud environments, initially supporting Google Distributed Cloud…
Added 2 hours ago
Senior Operations Lead
Chenega Corporation
UNAVAILABLE, VA
Certified Kubernetes Administrator (CKA), Red Hat Certified System Administrator (RHCSA), or Google Cloud Associate Cloud Engineer certification.
Added 2 hours ago
Senior Operations Lead
Chenega Corporation
UNAVAILABLE, VA
Certified Kubernetes Administrator (CKA), Red Hat Certified System Administrator (RHCSA), or Google Cloud Associate Cloud Engineer certification.

DataServ / xFact

IT Support Engineer

Westlake, OH, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Description

Position Summary The IT Support Engineer is responsible for delivering technical support to both internal and external customers. This role serves as a trusted technical resource, splitting time between both company offices and customer locations to install, maintain, troubleshoot, and support a wide range of IT systems and technologies.

A successful candidate will provide hands-on end-user support, maintain strong customer relationships, participate in project implementations, and collaborate with technical teams to ensure reliable and secure technology services. This position requires a combination of technical skills, ability to deliver exceptional service, professionalism, and the ability to manage multiple priorities across various client environments.

Essential Responsibilities Technical Support & Troubleshooting

Provide onsite and remote technical support for hardware, software, operating systems, and network-related issues.
Diagnose and resolve end-user technology issues efficiently and professionally.
Configure, deploy, and support equipment, including but not limited to: desktops, laptops, mobile devices, printers, and peripheral equipment.
Support Microsoft 365, email systems, collaboration tools, and business applications.
Assist with user account administration, password management, security access, and identity management.
Troubleshoot wired and wireless network connectivity issues.
Document troubleshooting activities, solutions, and support procedures.

Customer Relationship Management

Serve as a primary technical contact for assigned customers.
Develop and maintain positive working relationships with customer stakeholders.
Act as a liaison between customers and internal technical teams.
Provide a high level of customer service while managing expectations and maintaining professionalism.

Ticket & Service Management

Manage assigned service requests and incident tickets through completion.
Prioritize workload according to business needs and service level expectations.
Maintain accurate and timely ticket documentation.
Escalate issues appropriately when additional expertise or resources are required.
Follow established support processes and best practices.

Documentation & Asset Management

Maintain customer and internal technical documentation.
Create and update knowledge base articles and support procedures.
Assist with inventory management and technology asset tracking.
Maintain accurate records of equipment deployments and configurations.

Other Responsibilities

Travel to both Westlake office and customer locations as needed.
May be asked to perform other duties as required to meet the needs of the business.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of IT support, help desk, desktop support, or field services experience preferred.
Strong troubleshooting and problem-solving skills.
Experience supporting Windows operating systems and Microsoft 365.
Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while remaining part of a collaborative team.

Preferred Qualifications

Experience supporting multiple customer environments or managed IT services.
Experience with Microsoft Intune or modern device management platforms.
Familiarity with Google Workspace environments.
Exposure to cybersecurity tools and best practices.
Industry certifications such as:
CompTIA A+
CompTIA Network+
Microsoft Fundamentals Certifications
ITIL Foundations

Requirements

***This position will require flexibility to travel to corporate office and customer locations as needed.***

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