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RN Rare and Chronic Disease Manager
HealthPartners
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HealthPartners is hiring an RN Rare and Chronic Disease Manager. This position is focused on providing telephone-based services, including outreach, evaluation, engagement, education,…
Added 1 min ago
MS
Experience Associate - Denver, CO
Military Spouse Jobs & VetJobs
United States
- $24 to $26 USD / hour
…career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in…
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Client Relationship Specialist -Rowland Heights, CA
Charles Schwab Inc.
Rowland Heights, CA
Start with Client Relationship Specialist University (CRSU) a four-week, live virtual training program designed to set you up for success. After CRSU, your development continues in-branch…
Added 2 mins ago
Client Relationship Specialist - New York, NY (Grand Central)
Charles Schwab Inc.
New York City, NY
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Event Operations Supervisor, Audio Visual-Marriott Miami Biscayne Bay
Encore Global
Miami, FL
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure…
Added 2 mins ago
General Manager (Community Manager) - Los Angeles, CA
Military Spouse Jobs & VetJobs
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…career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in…
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GED Instructor
Latin American Youth Center
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…environment and developing strategies to meet the myriads of student learning styles and needs. Additionally, the educator should have familiarity with Positive Youth Development, popular…
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Safety & Technical Trainer
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Influence the development of local training culture through coaching, leadership engagement, and advocacy for structured learning.
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Operations Manager Trainee
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- $25.5 to $35.5 USD / hour
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The…
Added 5 mins ago
Manager, Sales and Customer Service
Macy's
Bellevue, WA
…off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a…
Added 5 mins ago
Manager, Sales and Customer Service
Macy's
The Woodlands, TX
…off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a…
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Impact Manager
City Year, Inc
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- $54,000 USD / year
· Contribute to corps member learning by leading or cofacilitating training sessions during start-of-year onboarding and ongoing learning & development days.
Added 7 mins ago
ASSISTANT MANAGER, MAINTENANCE OPERATIONS
YKK AP America Inc.
Dublin, GA
The Maintenance Operations Assistant Manager is responsible for assisting in the leadership and coordination of maintenance operations to ensure safe, reliable, and efficient manufacturing…
Added 7 mins ago
Safety & Technical Trainer
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Influence the development of local training culture through coaching, leadership engagement, and advocacy for structured learning.
Added 7 mins ago
Tax Manager - Americas, Energy and Infrastructure Projects (Raleigh, NC)
Linxon
United States
JOB TITLE: Tax Manager - Americas, Energy and Infrastructure Projects (Raleigh, NC)
Added 8 mins ago
SO
Maintenance Manager Assistant
State of Iowa
Fairfield, IA
- $24.23 to $35.61 USD / hour
…We are seeking a dedicated and detail-oriented Maintenance Manager Assistant who will play a key role in supporting daily maintenance operations across the district. The ideal candidate…
Added 8 mins ago
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Workforce Program Coordinator
State of Iowa
Des Moines, IA
- $30.57 to $47.42 USD / hour
Iowa Workforce Development (IWD) is seeking applicants for the position of Workforce Program Coordinator in our Unemployment Insurance (UI) Division, Integrity Bureau in Des Moines, IA.
Added 10 mins ago
Human Resources Manager
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Newport News, VA
A key focus of this position is identifying workforce development needs, coordinating employee and management training, and promoting a culture of continuous learning and professional…
Added 10 mins ago
Incident and Escalations Manager 2 - NYC
Datadog
NY
Continuous career development and pathing opportunities
Added 10 mins ago
NM
Clinical Coordinator Charge Nurse-Neuro Med Surg Full Time Nights
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- $38.5 to $61.6 USD / hour
- Full-time
Assesses and communicates staff development needs to manager.
Added 11 mins ago
Contract Management Specialist Senior Manager
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The Senior Category Manager will own Category Management activities across Vertex for certain Commercial/Marketing categories. Working collaboratively with internal business stakeholders,…
Added 11 mins ago
Clinical Development Medical Director- Pain
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The Clinical Development Medical Director will serve as the Medical Lead for Vertex clinical trials, working with cross-functional multidisciplinary study teams on clinical trial strategy,…
Added 13 mins ago
UO
Residential Advisor
University of North Carolina- Chapel Hill
NC
- $16 USD / hour
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include…
Added 15 mins ago
Office Manager
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Added 18 mins ago
Manager Project Management (PMO) North America
HITACHI ENERGY USA INC
Raleigh, NC · Atlanta, GA · Mount Pleasant, PA · Earth City, MO
Access learning platforms and career development programs to support your growth.

Datadog

Incident and Escalations Manager 2 - NYC

NY, United States

$85,000 - $113,000 USD

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Job details

Pay: $85,000 - $113,000 USD
Posting language: English
Posted: Nov 5, 2026

Original job description

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base.

In this individual contributor role, you will play a key part in customer communication, technical engagement, and incident management for our global customers. You will also implement processes and automations, use the same incident and case management tools we build for our customers, and help shape how they evolve.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

Drive incidents and escalations to resolution from start to finish, including triage, coordination with our support, engineering and product teams. Own the response and keep customers and internal teams informed throughout.
Independently coordinate cross-functional stakeholders through complex incidents and escalations, making the call on prioritization, response strategy, and when to pull in additional teams or leadership.
Own communications during active incidents, including sensitive, large-scale, and publicly visible events, adapting the message for customers, internal teams, and leadership.
Lead projects that deliver operational improvements to how IEM detects, manages, and communicates during incidents and escalations as Datadog and its products evolve.
Create, maintain, and improve incident and escalation documentation, runbooks, and training materials, and lead retrospectives that turn individual incidents into durable process change.
Mentor peers on incident and escalation management best practices, and contribute to interviewing and hiring.
Design and implement real-time and proactive monitoring of customer infrastructure to surface customer-impacting risks before they escalate.
Identify recurring cloud infrastructure and product issues across incidents and escalations, and partner with Engineering to feed findings back and reduce recurrence.

Who You Are:

5+ years of related professional experience, including experience in incident management and customer escalations, with demonstrable ownership of complex incidents and critical customer situations; experience in a SaaS, cloud, or observability environment is a plus
2+ years of experience in a hands-on technical role at a software or cloud company, such as Support Engineering, Site Reliability Engineering, Solutions Architecture, or a similar technical function
Strong familiarity with cloud computing and modern software architectures; scripting ability in Python, JavaScript, or shell is a plus
Ability to correlate behaviors across known system interdependencies, assess customer and technical impact, and make sound decisions while remaining calm in high-pressure and ambiguous situations
Experience independently coordinating cross-functional stakeholders and driving complex incidents and escalations toward resolution
Experience driving projects from conception through delivery, with strong problem-solving skills and the ability to operate effectively in a fast-paced environment
Strong written and verbal English communication skills, with the ability to communicate clearly with both technical and customer-facing audiences
Bachelor's degree in Computer Science, Information Science/Technology, Engineering, or equivalent practical experience

Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Generous and competitive US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$85,000 - $113,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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More about this job

Skills

Datadog
Incident response
Case management
Prioritization
Leadership
Documentation
Cloud computing
Python
JavaScript
Problem solving
Communication skills
Computer science

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