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Added 6 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Pierre, SD
…Chief Actuary, and Vice President, on project status including program strategy, performance, timelines, risks, and…
Added 6 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Pierre, SD
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…
Added 6 mins ago
C
Test Analyst - QNXT
Cognizant
Pierre, SD
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 6 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Pierre, SD
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 6 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Pierre, SD
…training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program…
Added 10 mins ago
Medicare CAHPS & STAR Quality Clinical Program Manager
Elevance Health
Saint Louis, MO
Title : Medicare CAHPS & STAR Quality Clinical Program Manager
Added 11 mins ago
GC
Paralegal Specialist
George C. Marshall Space Flight Center
Huntsville, AL
- $77,772 to $101,110 USD / year
…synthesizing legal issues, assembling exhibits, and briefing on case strategy. | Develops specialized reports on legal trends and maintains comprehensive files of significant decisions and…
Added 15 mins ago
OO
Supervisory Program Manager
Office of the Secretary of Defense
Pentagon, Arlington, VA
- $143,913 to $197,200 USD / year
This Supervisory Program Manager position is assigned to the Joint Analysis Directorate. The Directorate is responsible for delivering data, analytics, and artificial intelligence (AI)…
Added 28 mins ago
PN
Plant Manager
Protenergy Natural Foods, Inc.
United States
- $154,700 to $232,100 USD / year
Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!
Added 33 mins ago
Leader, Sales - Splunk PBST Fed Civilian - Law Enforcement
Cisco
Mclean, VA
Player /lead hands on with the team; very involved with account planning, strategy and sales calls
Added 33 mins ago
Technical Support Manager (Hybrid)
Cisco
Research Triangle Park, NC
The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven…
Added 1 hour ago
Leadership Technical Program Manager II, Asset Reliability and Operations, Data Centers
Google
New York, NY · Council Bluffs, IA · Papillion, NE · New Albany, OH · The Dalles, OR · Sunnyvale, CA
As the Strategic Lead for the Configuration, Lifecycle, Engineering and Asset Reliability team with Data Center Operations, you will lead a multidisciplinary team of Technical Program…
Added 1 hour ago
Vice President, Software Engineering
India: Mastercard Technology Private Limited
O'Fallon, MO
Do you want to join a Company that offers a competitive benefits-and rewards program that attracts, develops and retains the most talented employees around the world?
Added 1 hour ago
Power & Hydrogen Solutions Technical Program Manager, Power & Hydrogen Solutions, GESA
Amazon.com Services LLC
Bellevue, WA
Amazon is seeking an experienced Technical Program Manager (TPM) to join our Global Engineering Services & Analytics (GESA) organization on the Power and Hydrogen Solutions team. In this…
Added 1 hour ago
J
Senior Product Manager - Estate Planning
Jobgether
Remote, United States
- $136,000 to $160,000 USD / year
…and next steps. Our partner is looking for a Senior Product Manager – Estate Planning based in the United…
Added 1 hour ago
J
Manager, Sustainability Program & Stakeholder Engagement - GSC
Jobgether
Remote, United States
- $107,400 to $161,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Sustainability Program & Stakeholder Engagement – GSC based in the United…
Added 1 hour ago
CMMS Analyst
Cushman & Wakefield
Creve Coeur, MO
…connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open,…
Added 1 hour ago
Senior Category Manager
Cushman & Wakefield
Jefferson City, MO
…position is to select and manage robust preferred supplier program that drive value for our…
Added 1 hour ago
CO
IT Technical Manager
City of Minneapolis
Minneapolis, MN
- $131,192 to $178,470 USD / year
…is responsible for developing and implementing the technical strategy, supervising technical staff, overseeing technical projects and programs, and ensuring the technology is used…
Added 1 hour ago
Technical Program Manager III, AI Product Growth, Google Ads
Google
Mountain View, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 2 hours ago
M
Business Strategy Manager - AI-First Operating Model
Microsoft
United States
- $106,400 to $222,600 USD / year
As a Business Strategy Manager for the AI-First Operating Model team, you will help reimagine how MCAPS Core operates in the future – how we deliver outcomes through agentic workflows, what…
Added 2 hours ago
M
Senior Business Operations Manager
Microsoft
United States
- $97,600 to $206,400 USD / year
As WDS expands its Enterprise Commercial initiatives, we are establishing a new Senior Business Operations Manager role, focused on Enterprise Programs, to strengthen execution oversight…
Added 2 hours ago
M
Principal Technical Program Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager to connect enterprise customer needs, field insights, and engineering execution across Microsoft's security portfolio. You will lead…
Added 2 hours ago
UB
Sr Director Risk Management EH&S
Ulta Beauty, Inc.
Bolingbrook, IL
- $208,000 to $275,000 USD / year
Lead the Claims Management program through a claims manager, setting strategy, performance expectations, controls, and resourcing to deliver strong outcomes across a large multi-site…
Added 2 hours ago
Associate Manager, Training (Manufacturing)
Campbell Soup Company
Willard, OH
…live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually. - Campbell's has a variety of Employee…

Datadog

Incident and Escalations Manager 2 - NYC

NY, United States

$85,000 - $113,000 USD

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Job details

Pay: $85,000 - $113,000 USD
Posting language: English
Posted: Nov 5, 2026

Original job description

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base.

In this individual contributor role, you will play a key part in customer communication, technical engagement, and incident management for our global customers. You will also implement processes and automations, use the same incident and case management tools we build for our customers, and help shape how they evolve.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

Drive incidents and escalations to resolution from start to finish, including triage, coordination with our support, engineering and product teams. Own the response and keep customers and internal teams informed throughout.
Independently coordinate cross-functional stakeholders through complex incidents and escalations, making the call on prioritization, response strategy, and when to pull in additional teams or leadership.
Own communications during active incidents, including sensitive, large-scale, and publicly visible events, adapting the message for customers, internal teams, and leadership.
Lead projects that deliver operational improvements to how IEM detects, manages, and communicates during incidents and escalations as Datadog and its products evolve.
Create, maintain, and improve incident and escalation documentation, runbooks, and training materials, and lead retrospectives that turn individual incidents into durable process change.
Mentor peers on incident and escalation management best practices, and contribute to interviewing and hiring.
Design and implement real-time and proactive monitoring of customer infrastructure to surface customer-impacting risks before they escalate.
Identify recurring cloud infrastructure and product issues across incidents and escalations, and partner with Engineering to feed findings back and reduce recurrence.

Who You Are:

5+ years of related professional experience, including experience in incident management and customer escalations, with demonstrable ownership of complex incidents and critical customer situations; experience in a SaaS, cloud, or observability environment is a plus
2+ years of experience in a hands-on technical role at a software or cloud company, such as Support Engineering, Site Reliability Engineering, Solutions Architecture, or a similar technical function
Strong familiarity with cloud computing and modern software architectures; scripting ability in Python, JavaScript, or shell is a plus
Ability to correlate behaviors across known system interdependencies, assess customer and technical impact, and make sound decisions while remaining calm in high-pressure and ambiguous situations
Experience independently coordinating cross-functional stakeholders and driving complex incidents and escalations toward resolution
Experience driving projects from conception through delivery, with strong problem-solving skills and the ability to operate effectively in a fast-paced environment
Strong written and verbal English communication skills, with the ability to communicate clearly with both technical and customer-facing audiences
Bachelor's degree in Computer Science, Information Science/Technology, Engineering, or equivalent practical experience

Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Generous and competitive US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$85,000 - $113,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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More about this job

Skills

Datadog
Incident response
Case management
Prioritization
Leadership
Documentation
Cloud computing
Python
JavaScript
Problem solving
Communication skills
Computer science

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