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Accounting Manager
BST & CO CPAS LLP
Latham, NY
- $85,000 to $115,500 USD / year
The Accounting Manager is responsible for all areas relating to financial reporting for BST-GF’s clients. This position will be responsible for developing and maintaining accounting…
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RN Care at Home Field Case Manager in Buncombe County, NC
UnitedHealth Group
Asheville, NC
- $60,200 to $107,400 USD / year
The Optum Care at Home program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in their place of residence. The…
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Project Manager
University of Virginia
Charlottesville, VA
…Construction and Renovations (CC&R) department as a Project Manager working around the UVA Health System where you can help create the spaces where our community heals, recovers, and gets…
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Project Coordinator
University of Virginia
Charlottesville, VA
The Project Coordinator will manage assigned small projects and defined components of larger, complex projects from planning through construction and closeout. Working under the guidance of…
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Business Development Manager – Industrial Automation
Emerson
Novi, MI
The Business Development Manager – Industrial Automation is a senior individual contributor responsible for identifying, developing, and closing new business opportunities for Branson…
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Relationship Banker I - Panama City Main Branch - Panama City FL
Regions
Panama City, FL
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
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Relationship Banker II - Conway Main Branch
Regions
Conway, AR
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Added just now
Relationship Banker II - Madison Ave
Regions
Madison, IL
Refers customers to an internal team of experts when complex financial goals and needs are recognized
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Senior Consumer Relationship Banker - Bayou Walk Branch
Regions
Shreveport, LA
…with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending, debt consolidation, and in-depth saving…
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Relationship Banker I - Clearwater Branch
Regions
Clearwater, SC
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
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LTCR Nursing Facilities Investigator V
TX-HHSC-DSHS-DFPS
SAN ANTONIO, TX
Under the direction of a program manager, an investigator V conducts on-site licensure inspections, complaint and incident investigations, and annual comprehensive surveys in facilities to…
Added 1 min ago
AP
Field Reimbursement Manager - Respiratory - Sioux Falls, SD
AstraZeneca Pharmaceuticals LP Company
St. Paul, MN
- $161,856 to $242,785 USD / year
The general purpose of the Field Reimbursement Manager (FRM) role is to minimize reimbursement barriers for patients and providers and, therefore, support access to AstraZeneca products in…
Added 1 min ago
Brand Marketing Manager - RTD
Gallo
Dallas, TX
…delivery of projects; knows how and when to escalate for Sr manager/director feedback; and exceptional organization and project management skills, including experience managing complex…
Added 1 min ago
Subcontracts Manager
Cubic Transportation Systems, Inc.
Washington, DC
Assist program teams in making sound business decisions regarding subcontractor and supplier engagements.
Added 2 mins ago
Psychiatric Nurse Practitioner
Bond Health
New York, NY
Diagnose and treat psychiatric conditions, including serious mental illness and complex behavioral health presentations.
Added 2 mins ago
SC
BAS / Controls Assistant Project Manager
SmartTech Contracting LLC
Remote, United States
- $78,750 to $95,812.5 USD / year
…colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering,…
Added 2 mins ago
Hospital Senior Account Manager, Anti-Infectives - Fort Myers, FL
GSK
Fort Myers, FL
The Hospital Senior Account Manager supports and advances formulary access, protocol and order set readiness, discharge pathway support, and demand generation across targeted hospital…
Added 2 mins ago
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VP, Medicine Development Leader, Oncology - GI
GSK
Collegeville, PA
- $266,250 to $443,750 USD / year
Partners with the Pipeline Project Manager (PPM), energizes and motivates the MDT to drive a high performing team and operational delivery of the project, including setting team objectives…
Added 2 mins ago
Senior Manager, Engineering Management
L3Harris Technologies
Melbourne, FL
L3Harris Corporation is seeking an experienced Systems Integration & Test Sr. Manager to join our dynamic team in Melbourne/Palm Bay, FL. This role presents a unique opportunity to tackle…
Added 2 mins ago
Purchasing & Procurement Program Manager
National Life Insurance Company
Addison, TX · Montpelier, VT
The Purchasing and Procurement Manager executes day-to-day purchasing activities across the company, including office supplies, equipment, and marketing sales events. This individual…
Added 2 mins ago
Associate Director, New Business
National Life Insurance Company
Addison, TX · Montpelier, VT
…core days are subject to change with advance notification and manager…
Added 2 mins ago
IT PMO Lead, DoD Programs (Secret Clearance)
SHR Consulting Group, LLC
Arlington, VA
SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support…
Added 2 mins ago
NM
Deliveries Specialist (Fri & Sat 8a-4p availability required)
No More Empty Pots
Omaha, NE
- $18 to $22 USD / hour
…must have an impeccable driving record. Skills to navigate complex logistics and challenges for direct-to-door neighborhood deliveries are critical. The program serves vulnerable…
Added 3 mins ago
Subcontract Program Manager
BAE Systems
Merrimack, NH
Lead complex RFx processes, from requirement gathering and supplier selection to contract negotiation and award.
Added 3 mins ago
Business Process Manager (Expert)
BAE Systems
Herndon, VA
We are looking for experienced Program Manager to join our technology-based program supporting a key government customer. This program will deliver engineering services for network…

Datadog

Incident and Escalations Manager 2 - NYC

NY, United States

$85,000 - $113,000 USD

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Job details

Pay: $85,000 - $113,000 USD
Posting language: English
Posted: Nov 5, 2026

Original job description

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base.

In this individual contributor role, you will play a key part in customer communication, technical engagement, and incident management for our global customers. You will also implement processes and automations, use the same incident and case management tools we build for our customers, and help shape how they evolve.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

Drive incidents and escalations to resolution from start to finish, including triage, coordination with our support, engineering and product teams. Own the response and keep customers and internal teams informed throughout.
Independently coordinate cross-functional stakeholders through complex incidents and escalations, making the call on prioritization, response strategy, and when to pull in additional teams or leadership.
Own communications during active incidents, including sensitive, large-scale, and publicly visible events, adapting the message for customers, internal teams, and leadership.
Lead projects that deliver operational improvements to how IEM detects, manages, and communicates during incidents and escalations as Datadog and its products evolve.
Create, maintain, and improve incident and escalation documentation, runbooks, and training materials, and lead retrospectives that turn individual incidents into durable process change.
Mentor peers on incident and escalation management best practices, and contribute to interviewing and hiring.
Design and implement real-time and proactive monitoring of customer infrastructure to surface customer-impacting risks before they escalate.
Identify recurring cloud infrastructure and product issues across incidents and escalations, and partner with Engineering to feed findings back and reduce recurrence.

Who You Are:

5+ years of related professional experience, including experience in incident management and customer escalations, with demonstrable ownership of complex incidents and critical customer situations; experience in a SaaS, cloud, or observability environment is a plus
2+ years of experience in a hands-on technical role at a software or cloud company, such as Support Engineering, Site Reliability Engineering, Solutions Architecture, or a similar technical function
Strong familiarity with cloud computing and modern software architectures; scripting ability in Python, JavaScript, or shell is a plus
Ability to correlate behaviors across known system interdependencies, assess customer and technical impact, and make sound decisions while remaining calm in high-pressure and ambiguous situations
Experience independently coordinating cross-functional stakeholders and driving complex incidents and escalations toward resolution
Experience driving projects from conception through delivery, with strong problem-solving skills and the ability to operate effectively in a fast-paced environment
Strong written and verbal English communication skills, with the ability to communicate clearly with both technical and customer-facing audiences
Bachelor's degree in Computer Science, Information Science/Technology, Engineering, or equivalent practical experience

Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Generous and competitive US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$85,000 - $113,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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More about this job

Skills

Datadog
Incident response
Case management
Prioritization
Leadership
Documentation
Cloud computing
Python
JavaScript
Problem solving
Communication skills
Computer science

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