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Regional Planning Section Manager
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties will include, but are not limited to, the following: lead technical staff; program development and implementation; groundwater monitoring network design; data collection; conducting…
Added 2 mins ago
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Sr Civil Track Engineer
AECOM
Fresno, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 2 mins ago
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Sr Civil Track Engineer
AECOM
Bakersfield, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 2 mins ago
A
Sr Civil Track Engineer
AECOM
Sacramento, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 2 mins ago
Program Manager II, Software Quality Assurance and Testing, Platforms and Devices
Google
Mountain View, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 7 mins ago
Assistant Safety Manager - Mission Critical
Quanta Services
Cheyenne, WY
…with IME and be a part of a team that drives success in every…
Added 7 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Cheyenne, WY
The Technical Programs team in Meta's Security, Integrity, and Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical…
Added 9 mins ago
Monitoring & Instrumentation Project Manager
ECS Ltd
Pittsburgh, PA
The Monitoring & Instrumentation Project Manager manages geotechnical instrumentation and monitoring projects from initiation through completion. This role is responsible for coordinating…
Added 16 mins ago
Sr Portfolio Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Portfolio Manager based in the United States.
Added 19 mins ago
Sr. Engineer, Software Engineer (Test Automation Developer)
AB3 Nationwide Life and Annuity Insurance Co
OH · AZ · IA
…reduce delivery risk, drive continuous improvement, and provide technical guidance within a cross-functional…
Added 19 mins ago
Sr Analyst, Workforce Management Insights
AB3 Nationwide Life and Annuity Insurance Co
OH
Discover, extract, combine, and analyze workforce data from approved internal systems and sources, including complex or high-volume operational datasets.
Added 25 mins ago
Fire Sprinkler Assistant Project Manager
Impact Fire
MA · Southborough, MA
This position supports the planning and execution of fire protection projects under the guidance of experienced project and field leaders. The Assistant Project Manager helps ensure…
Added 26 mins ago
FM
Sr QMSR Manager
Fresenius Medical Care
Waltham, MA
- $122,000 to $205,000 USD / year
3+ years of experience as a Manager preferred. Strong project management skills.
Added 26 mins ago
RA
Senior Program Manager & Key Client Lead, Data Centers
Ramboll Americas Engineering Solutions, Inc.
Boston, MA
- $150,000 to $225,000 USD / year
As Senior Program Manager & Key Client Lead, Data Centers, you will own the integrated relationship, technical direction, and delivery agenda for a priority data center client in North…
Added 42 mins ago
Sr IT Service Transformation Manager
Promega
Madison, WI
2. 5+ years of experience in IT service delivery, project coordination, business analysis, requirements gathering, or systems/process documentation.
Added 44 mins ago
AI Search Engineering Analyst, Safety Risk and Platform
Google
Mountain View, CA
Improve tools and automated systems through data analysis, technical expertise, and present to stakeholders. Analyze and solve complex problems using data and statistical methods.
Added 47 mins ago
Program Manager, Global Demand and Supply Reconciliation
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 48 mins ago
Energetics Lead Engineer Propulsion – Level 4: Active Secret Clearance
Northrop Grumman
Chandler, AZ
Provide technical guidance and direction to the engineering team throughout the design, test, production, and maintenance phases of the project
Added 48 mins ago
Sr. Manager Business Analysis - Medicare / Medicaid
CVS Health
Scottsdale, AZ
The Senior Manager, Strategic Programs Business Solutions Liaison is a senior individual contributor within Medicare business who leads the business-side delivery of complex,…
Added 49 mins ago
AI
Quality Assurance Manager
ABM Industries
Phoenix, AZ
- $50 to $60 USD / hour
…continuously improving the site Electrical QA/QC Program. The QA/QC Manager provides technical leadership and oversight to QA/QC personnel while partnering with project management,…
Added 49 mins ago
Construction Project Manager 4
ManpowerGroup
Phoenix, AZ
Our client, Construction & Data Center Infrastructure is seeking a Construction Project Manager 4 to join their team. As a Construction Project Manager 4, you will be part of the…
Added 49 mins ago
Manager Contracts II - Projects
Freeport-McMoRan
Phoenix, AZ
…deliverables, and areas of risk and make recommendations to Project Managers while monitoring and supporting remedial actions. You engage Project Managers and Project Procurement Managers…
Added 49 mins ago
Building Information Management Coordinator
Mayo Clinic
Phoenix, AZ
…development of Revit model and BIM enterprise best practice for AEC project deliverables as defined by the enterprise BIM standards. Incorporates regional feedback into the Mayo Clinic…
Added 53 mins ago
Medicaid Enterprise Testing Project Manager/Lead
NTT DATA State Health Consulting, LLC
Springfield
We are currently seeking a Medicaid Enterprise Testing Project Manager/Lead to join our team in Springfield, Illinois (US-IL), United States (US).
Added 54 mins ago
Manager - IS Clinical Systems
UHS
KING OF PRUSSIA, PA
The Manager – Clinical Applications manages the implementation of UHS applications. Manages all aspects of projects assigned from preparing project schedules and estimates through final…

DataBank

Technical Account Manager (Remote)

Dallas, TX, United States

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Job details

Experience: 3-5 years of experience in technical account management, IT consulting, or managed services
Posting language: English
Posted: Nov 4, 2026

Original job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Account Manager (TAM) serves as the primary technical liaison between DataBank and assigned client accounts. This role combines technical expertise with account management skills to ensure client satisfaction, drive technology adoption, and identify opportunities for service expansion. The TAM is responsible for developing relationships while understanding client business needs, and ensuring successful outcomes for all managed services engagements.

RESPONSIBILITIES:

Client Relationship Management

Serve as trusted advisor for assigned strategic client accounts
Build and maintain strong, long-lasting client relationships based on trust and value delivery
Conduct regular business reviews (TAM Technical Reviews) to assess service performance and client satisfaction
Understand client business objectives and align technology solutions to support their goals
Manage client expectations and ensure timely communication on all service-related matters

Technical Oversight & Service Delivery

Oversee the performance and effectiveness of managed services delivery, serving as the customer advocate while providing technical leadership and guidance to internal teams to ensure services meet contractual and business objectives.
Coordinate with technical teams to ensure SLA compliance and quality service delivery, including review of outage events and SLA rider obligations
Review and analyze client ticket trends, system performance, and security posture
Ensure customers follow defined escalation paths for complex technical issues, while remaining available to support collaboration and resolution efforts.
Develop and maintain comprehensive documentation of client environments and configurations, including account runbooks
Represent assigned accounts in change management, attending CAB and reviewing planned and emergency RFCs and maintenance windows for customer impact

Strategic Planning & Advisory

Conduct technology assessments and provide strategic IT roadmap recommendations
Identify opportunities to optimize client infrastructure and improve operational efficiency
Provide advisory guidance to clients on industry best practices and proactively communicate new company technologies and product updates relevant to their environment.
Advise clients on compliance and regulatory changes affecting their environment, including audit frameworks, control inheritance, and required environment migrations
Collaborate with Sales to develop and present technology proposals that support client business objectives while remaining aligned with budget and technical considerations
Partner with technical teams and Billing to ensure accurate billing visibility, proactively identifying potential overages and cost drivers for clients.
Collaborate with Sales to develop and present technology proposals that support client business objectives while remaining aligned with budget and technical considerations
Partner with technical teams and Billing to ensure accurate billing visibility, proactively identifying potential overages and cost drivers for clients.

Account Growth & Development

Proactively identify opportunities for service expansion and additional revenue in advance of contract renewals.
Work with sales team to develop proposals for new projects and services
Oversee and facilitate the onboarding of new accounts, ensuring alignment between customer expectations and internal delivery and technical teams
Ensure high client retention through proactive engagement and value demonstration
Maintain a consistent account reporting cadence, including recurring written account updates and administration of the TAM satisfaction survey
Support revenue growth objectives and proactively reduce customer churn by providing consistent account oversight and client engagement.

Misc.

Ability to travel (domestically) up to 20% of the time

REQUIRED QUALIFICATIONS:

Experience

3-5 years of experience in technical account management, IT consulting, or managed services
Demonstrated success in managing and overseeing client-facing services in a technology environment.
Experience with MSP service delivery models and ITIL frameworks
Experience participating in formal change management processes (CAB, RFC review) on behalf of customer accounts
Demonstrated success in account retention and growth

Technical Skills

Strong understanding of enterprise IT infrastructure (servers, networking, storage, virtualization)
Proficiency with cloud technologies
Knowledge of cybersecurity principles and best practices
Familiarity with compliance and audit frameworks relevant to regulated customers (e.g., FedRAMP, FISMA, SOC 2, HIPAA, PCI DSS)
Proficient in monitoring, reporting, and BI/dashboard tools (e.g., ScienceLogic, Sigma, or equivalent) to provide insights into service performance and client metrics.
Understanding of backup/disaster recovery solutions
Experience with ticketing systems and documentation platforms

Professional Skills

Excellent communication skills (written, verbal, and presentation) with ability to translate technical concepts to non-technical audiences
Strong presentation and business review facilitation skills
Exceptional organizational and time management abilities
Customer-focused mindset with commitment to service excellence
Analytical and problem-solving capabilities
Ability to work independently and as part of a team
Project management skills with attention to detail

PREFERRED QUALIFICATIONS:

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related field; or equivalent work experience

Industry certifications such as:

CompTIA Network+, Security+, or Cloud+
ITIL Foundation or higher
Project Management Professional (PMP) or similar
Experience with specific technologies: (VMware, Palo Alto, Proxmox, Veeam, Zerto, ScienceLogic, Sigma, Microsoft 365/Azure)
Previous experience working in an MSP environment
Background in IT service management and process improvement

Benefits

Health, Dental, Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k match by company
Paid Time Off and Paid Holidays

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