Jobs in the United States

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Added 3 mins ago
Product Owner
Mighty Citizen
United States
As an integral part of our Client Services team and Project Management Office, you serve as the strategic anchor for a multi-year, multi-million-dollar contract with a long-standing…
Added 19 mins ago
A
Construction Superintendent
Actalent
Powell, OH
- $40 to $55 USD / hour
Collaborate closely with the Project Manager to communicate schedule updates, field conditions, material needs, change conditions, and potential project risks.
Added 20 mins ago
Commercial Program Manager
Industrial Electric Manufacturing
Jacksonville, FL · Fremont, CA
The Commercial Program Manager is responsible for managing the full program lifecycle, ensuring alignment between customer demand and internal production capabilities. This role is…
Added 20 mins ago
Commercial Program Manager
Industrial Electric Manufacturing
Fremont, CA · Jacksonville, FL
The Commercial Program Manager is responsible for managing the full program lifecycle, ensuring alignment between customer demand and internal production capabilities. This role is…
Added 20 mins ago
Commercial Program Manager
Industrial Electric Manufacturing
Fremont, CA · Jacksonville, FL
The Commercial Program Manager is responsible for managing the full program lifecycle, ensuring alignment between customer demand and internal production capabilities. This role is…
Added 23 mins ago
Director, Change Management Strategy
MedImpact Healthcare Systems Inc.
Remote, United States
…the healthcare industry. We are the premier Pharmacy Benefits Management…
Added 23 mins ago
Change Management Specialist
MedImpact Healthcare Systems Inc.
Remote, United States
Assist project teamsleads in preparation for Change Management COE reviews. Assist Director-Change Management with conduct of Change Management forum.
Added 24 mins ago
CTIO - Platform Support Operations Manager - Manager
PwC US Group LLP
NY · Raleigh, NC · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Albany, NY · Stamford, CT · Tampa, FL · Atlanta, GA · Toledo, OH · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Boca Raton, FL · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Louisville, KY · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Montpelier, VT · Nashville, TN · New Orleans, LA · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR
As a Platform Support Operations Manager you will oversee infrastructure support operations within our DevSecOps practice, guiding the delivery of secure software and application services…
Added 25 mins ago
NetSuite Senior Manager
Highspring
Atlanta, GA
Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
Added 25 mins ago
NetSuite Senior Manager
Highspring
Dallas, NY · Atlanta, GA · McLean, VA
Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
Added 27 mins ago
DW
Business Development Specialist (MEPTA)
Davis Wright Tremaine LLP
New York, NY · Seattle, WA · Los Angeles, CA · Washington D.C., DC
- $37.44 to $52.2 USD / hour
The Business Development Specialist reports to the Senior Business Development Manager for MEPTA and supports the execution of business development initiatives for assigned practices,…
Added 27 mins ago
Resource Management, Manager
Armanino Advisory LLC
Irvine, CA · Philadelphia, PA · Denver, CO · Dallas, TX · Pasadena, CA · New York City, NY · Century City, CA · San Ramon, CA · St. Louis, MO · Woodland Hills, CA · San Jose, CA · Austin, TX · El Segundo, CA
We are seeking a strategic and collaborative Manager, Resource Management to oversee workforce planning, resource allocation, and talent optimization across key business units. As a…
Added 31 mins ago
Managing Director, Prime Build Lead Program Manager
RBC Capital Markets, LLC
Jersey City, NJ
The Executive Program Manager will lead the end-to-end initiation, planning, and delivery of complex, front to back high-stakes strategic and regulatory initiatives. This role will be…
Added 32 mins ago
KC
IT Partner Success Specialist
KELLEY CREATE
Medford, OR
- $45,000 to $65,000 USD / year
Job Title: Partner Success Specialist (PSS) / Technical Account Manager
Added 34 mins ago
Senior Manager, Army IT Strategy & Growth
Akima, LLC
Herndon, VA
The Senior Manager will play a strategic leadership role in the US Army IT business account, with a primary focus on advising account leadership on the US Army IT Services contracting…
Added 34 mins ago
GIS Program Manager 5
Lam Research
Fremont
You will be a part of the Client Productivity Team within GIS Operations
Added 34 mins ago
Operations Manager, T&D
MYR Group
Harrisburg, PA · King Of Prussia, PA · Connellsville, PA
The Operations Manager oversees regional business operations and helps achieve the company’s goal of being a best-in-class contractor. This role aligns projects with business objectives,…
Added 36 mins ago
Manager Database Administrator - Remote US
SAMC SitusAMC Holdings Corp
Remote, United States
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 36 mins ago
Analyst, Product Support
SAMC SitusAMC Holdings Corp
Remote, United States
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 41 mins ago
C
Senior Client Support Specialist
Contexture
Multiple Bases (Phoenix, Denver, or Grand Junction), AZ
- $5,147 to $5,833 USD / month
The Senior Client Support Specialist is an integral part of the Client Support team. The Senior Client Support Specialist is responsible for providing helpdesk and technical support for…
Added 41 mins ago
Sentinel System Safety Engineering Manager 2- 19252
Northrop Grumman
Roy
Experience with agile project management using jira, confluence, or equivalent tools
Added 41 mins ago
Principal Project Management
Northrop Grumman
Camarillo
Serves as liaison between client program management leaders and their planning, logistics, technical leads, and functional management. Reviews status of projects and budgets; manages…
Added 41 mins ago
Human Resources Manager 2
Northrop Grumman
Oklahoma City
Project management, interpersonal, influencing and negotiation skills, business acumen, and problem-solving skills.
Added 41 mins ago
HR Business Partner 2
Northrop Grumman
Iuka
This key HRBP role reports to an Human Resources Manager 3 in the Aeronautics Systems (AS) Sector. The selected candidate will support multiple functions and provide strategic and tactical…
Added 42 mins ago
Sentinel Systems Engineering Manager 2- 20666
Northrop Grumman
Roy
Project Management Certifications – PMP, PMI ACP, or Earned Value Management Certification (EVMC) preferred.

DataBank

Technical Account Manager (Remote)

Dallas, TX, United States

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Job details

Experience: 3-5 years of experience in technical account management, IT consulting, or managed services
Posting language: English
Posted: Nov 4, 2026

Original job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Account Manager (TAM) serves as the primary technical liaison between DataBank and assigned client accounts. This role combines technical expertise with account management skills to ensure client satisfaction, drive technology adoption, and identify opportunities for service expansion. The TAM is responsible for developing relationships while understanding client business needs, and ensuring successful outcomes for all managed services engagements.

RESPONSIBILITIES:

Client Relationship Management

Serve as trusted advisor for assigned strategic client accounts
Build and maintain strong, long-lasting client relationships based on trust and value delivery
Conduct regular business reviews (TAM Technical Reviews) to assess service performance and client satisfaction
Understand client business objectives and align technology solutions to support their goals
Manage client expectations and ensure timely communication on all service-related matters

Technical Oversight & Service Delivery

Oversee the performance and effectiveness of managed services delivery, serving as the customer advocate while providing technical leadership and guidance to internal teams to ensure services meet contractual and business objectives.
Coordinate with technical teams to ensure SLA compliance and quality service delivery, including review of outage events and SLA rider obligations
Review and analyze client ticket trends, system performance, and security posture
Ensure customers follow defined escalation paths for complex technical issues, while remaining available to support collaboration and resolution efforts.
Develop and maintain comprehensive documentation of client environments and configurations, including account runbooks
Represent assigned accounts in change management, attending CAB and reviewing planned and emergency RFCs and maintenance windows for customer impact

Strategic Planning & Advisory

Conduct technology assessments and provide strategic IT roadmap recommendations
Identify opportunities to optimize client infrastructure and improve operational efficiency
Provide advisory guidance to clients on industry best practices and proactively communicate new company technologies and product updates relevant to their environment.
Advise clients on compliance and regulatory changes affecting their environment, including audit frameworks, control inheritance, and required environment migrations
Collaborate with Sales to develop and present technology proposals that support client business objectives while remaining aligned with budget and technical considerations
Partner with technical teams and Billing to ensure accurate billing visibility, proactively identifying potential overages and cost drivers for clients.
Collaborate with Sales to develop and present technology proposals that support client business objectives while remaining aligned with budget and technical considerations
Partner with technical teams and Billing to ensure accurate billing visibility, proactively identifying potential overages and cost drivers for clients.

Account Growth & Development

Proactively identify opportunities for service expansion and additional revenue in advance of contract renewals.
Work with sales team to develop proposals for new projects and services
Oversee and facilitate the onboarding of new accounts, ensuring alignment between customer expectations and internal delivery and technical teams
Ensure high client retention through proactive engagement and value demonstration
Maintain a consistent account reporting cadence, including recurring written account updates and administration of the TAM satisfaction survey
Support revenue growth objectives and proactively reduce customer churn by providing consistent account oversight and client engagement.

Misc.

Ability to travel (domestically) up to 20% of the time

REQUIRED QUALIFICATIONS:

Experience

3-5 years of experience in technical account management, IT consulting, or managed services
Demonstrated success in managing and overseeing client-facing services in a technology environment.
Experience with MSP service delivery models and ITIL frameworks
Experience participating in formal change management processes (CAB, RFC review) on behalf of customer accounts
Demonstrated success in account retention and growth

Technical Skills

Strong understanding of enterprise IT infrastructure (servers, networking, storage, virtualization)
Proficiency with cloud technologies
Knowledge of cybersecurity principles and best practices
Familiarity with compliance and audit frameworks relevant to regulated customers (e.g., FedRAMP, FISMA, SOC 2, HIPAA, PCI DSS)
Proficient in monitoring, reporting, and BI/dashboard tools (e.g., ScienceLogic, Sigma, or equivalent) to provide insights into service performance and client metrics.
Understanding of backup/disaster recovery solutions
Experience with ticketing systems and documentation platforms

Professional Skills

Excellent communication skills (written, verbal, and presentation) with ability to translate technical concepts to non-technical audiences
Strong presentation and business review facilitation skills
Exceptional organizational and time management abilities
Customer-focused mindset with commitment to service excellence
Analytical and problem-solving capabilities
Ability to work independently and as part of a team
Project management skills with attention to detail

PREFERRED QUALIFICATIONS:

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related field; or equivalent work experience

Industry certifications such as:

CompTIA Network+, Security+, or Cloud+
ITIL Foundation or higher
Project Management Professional (PMP) or similar
Experience with specific technologies: (VMware, Palo Alto, Proxmox, Veeam, Zerto, ScienceLogic, Sigma, Microsoft 365/Azure)
Previous experience working in an MSP environment
Background in IT service management and process improvement

Benefits

Health, Dental, Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k match by company
Paid Time Off and Paid Holidays

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