Jobs in the United States

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Added 3 mins ago
Supply Chain Analyst, GPCS - AMER
Amazon.com Services LLC
Tempe, AZ
The Supply Chain Analyst is responsible for building and maintaining the reporting infrastructure that enables data-driven decision making across GPCS. This includes owning KPI dashboards,…
Added 3 mins ago
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Technical Program Manager
Jobgether
Remote, United States
- $191,226 to $219,746 USD / year
Evaluate when agentic AI approaches are appropriate for client needs, considering technical feasibility, context management, latency, infrastructure requirements, and cost implications.
Added 4 mins ago
Senior Engineering Manager, Object Storage - DGX Cloud
NVIDIA USA
Remote, United States
…S3-compatible distributed object storage service - a critical piece of infrastructure that stores, manages, and serves exabytes of data across NVIDIA's on-premises and hybrid environments.…
Added 4 mins ago
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Entry Level Civil Design Engineer
Actalent
Brooklyn, NY
- $75,000 to $100,000 USD / year
…The position supports both private development and municipal infrastructure projects, offering a dynamic and collaborative work…
Added 10 mins ago
Principal UX Designer
THRIVE
Atlanta, GA
Familiarity with programming languages and technology infrastructure.
Added 10 mins ago
Senior Manager, End User Service IT
Wave Life Sciences USA, Inc.
Lexington, MA
Coordinate closely with infrastructure, networking, cybersecurity, identity, application, and workplace technology stakeholders to resolve cross-functional issues affecting end user…
Added 10 mins ago
IT Cybersecurity Co-op (Spring 2027)
Wave Life Sciences USA, Inc.
Lexington, MA
Assist in scheduling, running, and reviewing vulnerability scans across endpoints, servers, cloud environments, and network infrastructure.
Added 10 mins ago
Discovery IT Co-op (Spring 2027)
Wave Life Sciences USA, Inc.
Cambridge, MA
…program and project professionals as well as IT Operations and Infrastructure, the person will get hands-on experience and learn valuable skills in a digital scientific environment. They…
Added 10 mins ago
Staff Software Engineer (AI Native Development)
Payroll Integrations Inc
NY · Carlsbad, CA · Marietta, GA
Backend. A TypeScript monorepo running on AWS serverless infrastructure, with infrastructure as code and automated CI/CD.
Added 10 mins ago
CEO & Executive Business Coach
Petra Coach
Remote, United States
…leaders, and building relationships, while having a team and infrastructure behind…
Added 14 mins ago
Ground Systems Engineer I, Electrical
Rocket Lab USA
Stennis Space Center, MS
…activation efforts! WHAT YOU'LL GET TO DO: Design critical test infrastructure including process diagrams; line drawings; electrical system layout for power, lighting, computer systems;…
Added 14 mins ago
Cabling Infrastructure Manager, DCC Communities
Amazon
Canton, MS
AWS Infrastructure Operations seeks an Infrastructure Delivery Manager to lead our network capacity cabling infrastructure team. This leadership role combines technical expertise with…
Added 14 mins ago
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Powerline Specialist
Aerotek
Oxford, MS
- $83,096 to $124,654 USD / year
…role in ensuring the safety and efficiency of our electrical…
Added 14 mins ago
SO
Stock & Parts Services 3 (PCN 251302)
State of Alaska
Fairbanks, AK
- $30.43 USD / hour
…department mission of “Keeping Alaskans Moving through Service and Infrastructure.” SEF's mission is to provide all state agencies with safe, economical vehicles they need to accomplish…
Added 15 mins ago
Staff Machine Learning Engineer - Mapping
General Motors
Jackson, MS
…spanning Mapping, Perception, Localization, Simulation, and Infrastructure. You will also mentor senior engineers and help raise the ML and CV bar across the…
Added 15 mins ago
Lead Environmental Scientist
Bowman
Jackson, MS
…both personally and professionally, while helping to shape the infrastructure of…
Added 15 mins ago
Site Reliability Engineer
Highmark Health
Jackson, MS
…engineering / IoT, healthcare delivery technology architecture, infrastructure and platform operations, and cybersecurity. Fosters a culture of automation, continuous improvement,…
Added 15 mins ago
AT
Architect - Infrastructure Systems
Akamai Technologies, Inc.
Jackson, MS
- $146,400 to $263,600 USD / year
At Akamai, we power and protect life online. Our CTG team advances infrastructure resilience and leads transformative security compliance initiatives across global environments.
Added 15 mins ago
Software Engineer II- ECM Specialization
Emergent Holdings, Inc.
Jackson, MS
Added 15 mins ago
AT
Principal User Experience Designer
Akamai Technologies, Inc.
Jackson, MS
- $139,300 to $250,700 USD / year
Have experience designing for technical users, such as developers or cloud and infrastructure teams
Added 15 mins ago
C
Customer Service / Healthcare Claims Rep (Seasonal) Remote
Concentrix
Jackson, MS
- $15 to $18 USD / hour
…That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU…
Added 15 mins ago
Mainframe Technical Engineer
Highmark Health
Jackson, MS
…z/OS, SMP/E, COUPLING FACILITY technical ecosystem including infrastructure, systems, networks, applications, integrations, etc. They will work closely with other technical professionals,…
Added 15 mins ago
C
Customer Service Rep – Financial (Remote)
Concentrix
Jackson, MS
- $15 USD / hour
…That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU…
Added 18 mins ago
SF
Sr. Systems Programmer
Sammons Financial Group
Sioux Falls, SD · West Des Moines, IA
- $76,158 to $158,663 USD / year
…the administration, optimization, and support of mainframe infrastructure that drives our core business…
Added 30 mins ago
Treasury Manager
Scout Clean Energy
Boulder, CO
Administer Scout’s banking infrastructure, including bank accounts, authorized signatories, online banking platforms, user access, payment approvals, and integrations with Oracle and other…

DataBank

Technical Account Manager (Remote)

Dallas, TX, United States

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Job details

Experience: 3-5 years of experience in technical account management, IT consulting, or managed services
Posting language: English
Posted: Nov 4, 2026

Original job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Account Manager (TAM) serves as the primary technical liaison between DataBank and assigned client accounts. This role combines technical expertise with account management skills to ensure client satisfaction, drive technology adoption, and identify opportunities for service expansion. The TAM is responsible for developing relationships while understanding client business needs, and ensuring successful outcomes for all managed services engagements.

RESPONSIBILITIES:

Client Relationship Management

Serve as trusted advisor for assigned strategic client accounts
Build and maintain strong, long-lasting client relationships based on trust and value delivery
Conduct regular business reviews (TAM Technical Reviews) to assess service performance and client satisfaction
Understand client business objectives and align technology solutions to support their goals
Manage client expectations and ensure timely communication on all service-related matters

Technical Oversight & Service Delivery

Oversee the performance and effectiveness of managed services delivery, serving as the customer advocate while providing technical leadership and guidance to internal teams to ensure services meet contractual and business objectives.
Coordinate with technical teams to ensure SLA compliance and quality service delivery, including review of outage events and SLA rider obligations
Review and analyze client ticket trends, system performance, and security posture
Ensure customers follow defined escalation paths for complex technical issues, while remaining available to support collaboration and resolution efforts.
Develop and maintain comprehensive documentation of client environments and configurations, including account runbooks
Represent assigned accounts in change management, attending CAB and reviewing planned and emergency RFCs and maintenance windows for customer impact

Strategic Planning & Advisory

Conduct technology assessments and provide strategic IT roadmap recommendations
Identify opportunities to optimize client infrastructure and improve operational efficiency
Provide advisory guidance to clients on industry best practices and proactively communicate new company technologies and product updates relevant to their environment.
Advise clients on compliance and regulatory changes affecting their environment, including audit frameworks, control inheritance, and required environment migrations
Collaborate with Sales to develop and present technology proposals that support client business objectives while remaining aligned with budget and technical considerations
Partner with technical teams and Billing to ensure accurate billing visibility, proactively identifying potential overages and cost drivers for clients.
Collaborate with Sales to develop and present technology proposals that support client business objectives while remaining aligned with budget and technical considerations
Partner with technical teams and Billing to ensure accurate billing visibility, proactively identifying potential overages and cost drivers for clients.

Account Growth & Development

Proactively identify opportunities for service expansion and additional revenue in advance of contract renewals.
Work with sales team to develop proposals for new projects and services
Oversee and facilitate the onboarding of new accounts, ensuring alignment between customer expectations and internal delivery and technical teams
Ensure high client retention through proactive engagement and value demonstration
Maintain a consistent account reporting cadence, including recurring written account updates and administration of the TAM satisfaction survey
Support revenue growth objectives and proactively reduce customer churn by providing consistent account oversight and client engagement.

Misc.

Ability to travel (domestically) up to 20% of the time

REQUIRED QUALIFICATIONS:

Experience

3-5 years of experience in technical account management, IT consulting, or managed services
Demonstrated success in managing and overseeing client-facing services in a technology environment.
Experience with MSP service delivery models and ITIL frameworks
Experience participating in formal change management processes (CAB, RFC review) on behalf of customer accounts
Demonstrated success in account retention and growth

Technical Skills

Strong understanding of enterprise IT infrastructure (servers, networking, storage, virtualization)
Proficiency with cloud technologies
Knowledge of cybersecurity principles and best practices
Familiarity with compliance and audit frameworks relevant to regulated customers (e.g., FedRAMP, FISMA, SOC 2, HIPAA, PCI DSS)
Proficient in monitoring, reporting, and BI/dashboard tools (e.g., ScienceLogic, Sigma, or equivalent) to provide insights into service performance and client metrics.
Understanding of backup/disaster recovery solutions
Experience with ticketing systems and documentation platforms

Professional Skills

Excellent communication skills (written, verbal, and presentation) with ability to translate technical concepts to non-technical audiences
Strong presentation and business review facilitation skills
Exceptional organizational and time management abilities
Customer-focused mindset with commitment to service excellence
Analytical and problem-solving capabilities
Ability to work independently and as part of a team
Project management skills with attention to detail

PREFERRED QUALIFICATIONS:

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related field; or equivalent work experience

Industry certifications such as:

CompTIA Network+, Security+, or Cloud+
ITIL Foundation or higher
Project Management Professional (PMP) or similar
Experience with specific technologies: (VMware, Palo Alto, Proxmox, Veeam, Zerto, ScienceLogic, Sigma, Microsoft 365/Azure)
Previous experience working in an MSP environment
Background in IT service management and process improvement

Benefits

Health, Dental, Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k match by company
Paid Time Off and Paid Holidays

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