Jobs in the United States

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Added 3 mins ago
Video Lead
Foundation
Remote, United States
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 3 mins ago
Reddit & Communities Lead
Foundation
Remote, United States
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 3 mins ago
Creative Director
Foundation
Remote, United States
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 5 mins ago
RU
Sales Consulting Executive
Randstad USA
New York, NY
- $60,000 to $65,000 USD / year
Our client is a well-established, global pioneer in enterprise retail management and Point of Sale (POS) software solutions. Operating across 80+ countries for over two decades, they…
Added 9 mins ago
Product Owner
Mighty Citizen
United States
As an integral part of our Client Services team and Project Management Office, you serve as the strategic anchor for a multi-year, multi-million-dollar contract with a long-standing…
Added 16 mins ago
Clinical Service Desk Manager-REMOTE
NTT DATA Services, LLC
Lincoln
The Clinical Service Desk Manager brings knowledge of clinical and technical solutions and clinical workflows in various healthcare environments to provide service excellence to the…
Added 16 mins ago
Senior AWS Database Migration Architect / Engineer
NTT DATA Americas, Inc.
Charlotte
Configure and support VPCs, subnets, route tables, security groups, IAM, KMS, Secrets Manager, CloudWatch, and DNS connectivity.
Added 29 mins ago
Director, Change Management Strategy
MedImpact Healthcare Systems Inc.
Remote, United States
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve…
Added 29 mins ago
Change Management Specialist
MedImpact Healthcare Systems Inc.
Remote, United States
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve…
Added 30 mins ago
F
Video Lead
Foundation
Remote, United States
- $88,000 to $110,000 CAD / year
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 30 mins ago
F
Creative Director
Foundation
Remote, United States
- $110,000 to $135,000 CAD / year
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 40 mins ago
Special Assistant
Akima, LLC
District of Columbia
Tuvli, an Akima company, is hiring for a Special Assistant to support our DoS client located in Washington, DC.
Added 42 mins ago
Manager Database Administrator - Remote US
SAMC SitusAMC Holdings Corp
Remote, United States
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 42 mins ago
UI Software Developer - .Net - Remote
SAMC SitusAMC Holdings Corp
Remote, United States
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 55 mins ago
Sr. Account Manager
Material Bank
South Florida, NY
This is a fast paced, highly client-facing role for someone who thrives on building relationships, solving problems, and managing a significant portfolio with confidence and efficiency. You…
Added 58 mins ago
Division Sales Manager
John Deere
GA · Atlanta, GA · Atlanta
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Added 58 mins ago
Division Sales Manager
John Deere
IL · Nashville, TN · Nashville
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Added 1 hour ago
EH
Sr. Manager, Lifecycle Marketing
EXOS Human Capital, LLC
Remote, United States
- $120,000 to $135,000 USD / year
You’ll support member acquisition and client launches using existing marketing assets and an established playbook. The Senior Manager, Lifecycle Marketing is a remote role and reports to…
Added 1 hour ago
Lead Transmission Line Engineer
LEIDOS ENGINEERING INC
Seattle, WA · Portland, OR
…candidate will serve as a Lead Engineer and Technical Project Manager on high voltage electric transmission line design projects of overhead and underground systems for some of the largest…
Added 1 hour ago
CZ
Account Manager
Carl Zeiss Microscopy, LLC
Remote, United States
- $78,000 to $98,000 USD / year
…detailed account analysis, utilizing CRM systems for tracking client interactions, coordinating cross-functional teams to deliver customized solutions, and proactively identifying upsell…
Added 1 hour ago
CZ
Account Manager
Carl Zeiss Microscopy, LLC
Remote, United States
- $66,000 to $82,000 USD / year
…detailed account analysis, utilizing CRM systems for tracking client interactions, coordinating cross-functional teams to deliver customized solutions, and proactively identifying upsell…
Added 1 hour ago
School Technology Specialist - Washington, DC
Inspiroz
Washington, DC
…Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client…
Added 1 hour ago
T
Associate Client Manager
TrueML
Remote, United States
- $80,000 to $100,000 USD / year
The Associate Client Manager is the foundational role within the Client Management team, focused on learning TrueAccord’s platform, product suite, and client operational standards. You are…
Added 1 hour ago
TF
Trading Operations Assistant
Trilogy Financial
Irvine, CA
- $25 to $28 USD / hour
Shows initiative to proactively identify additional client needs or wants and present solutions with team support.
Added 1 hour ago
Client Accounting Services Manager - Japanese
Cinter Career
Remote, United States
Job Title: Client Accounting Services Manager

DataBank

Technical Account Manager (Remote)

Dallas, TX, United States

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Job details

Experience: 3-5 years of experience in technical account management, IT consulting, or managed services
Posting language: English
Posted: Nov 4, 2026

Original job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Account Manager (TAM) serves as the primary technical liaison between DataBank and assigned client accounts. This role combines technical expertise with account management skills to ensure client satisfaction, drive technology adoption, and identify opportunities for service expansion. The TAM is responsible for developing relationships while understanding client business needs, and ensuring successful outcomes for all managed services engagements.

RESPONSIBILITIES:

Client Relationship Management

Serve as trusted advisor for assigned strategic client accounts
Build and maintain strong, long-lasting client relationships based on trust and value delivery
Conduct regular business reviews (TAM Technical Reviews) to assess service performance and client satisfaction
Understand client business objectives and align technology solutions to support their goals
Manage client expectations and ensure timely communication on all service-related matters

Technical Oversight & Service Delivery

Oversee the performance and effectiveness of managed services delivery, serving as the customer advocate while providing technical leadership and guidance to internal teams to ensure services meet contractual and business objectives.
Coordinate with technical teams to ensure SLA compliance and quality service delivery, including review of outage events and SLA rider obligations
Review and analyze client ticket trends, system performance, and security posture
Ensure customers follow defined escalation paths for complex technical issues, while remaining available to support collaboration and resolution efforts.
Develop and maintain comprehensive documentation of client environments and configurations, including account runbooks
Represent assigned accounts in change management, attending CAB and reviewing planned and emergency RFCs and maintenance windows for customer impact

Strategic Planning & Advisory

Conduct technology assessments and provide strategic IT roadmap recommendations
Identify opportunities to optimize client infrastructure and improve operational efficiency
Provide advisory guidance to clients on industry best practices and proactively communicate new company technologies and product updates relevant to their environment.
Advise clients on compliance and regulatory changes affecting their environment, including audit frameworks, control inheritance, and required environment migrations
Collaborate with Sales to develop and present technology proposals that support client business objectives while remaining aligned with budget and technical considerations
Partner with technical teams and Billing to ensure accurate billing visibility, proactively identifying potential overages and cost drivers for clients.
Collaborate with Sales to develop and present technology proposals that support client business objectives while remaining aligned with budget and technical considerations
Partner with technical teams and Billing to ensure accurate billing visibility, proactively identifying potential overages and cost drivers for clients.

Account Growth & Development

Proactively identify opportunities for service expansion and additional revenue in advance of contract renewals.
Work with sales team to develop proposals for new projects and services
Oversee and facilitate the onboarding of new accounts, ensuring alignment between customer expectations and internal delivery and technical teams
Ensure high client retention through proactive engagement and value demonstration
Maintain a consistent account reporting cadence, including recurring written account updates and administration of the TAM satisfaction survey
Support revenue growth objectives and proactively reduce customer churn by providing consistent account oversight and client engagement.

Misc.

Ability to travel (domestically) up to 20% of the time

REQUIRED QUALIFICATIONS:

Experience

3-5 years of experience in technical account management, IT consulting, or managed services
Demonstrated success in managing and overseeing client-facing services in a technology environment.
Experience with MSP service delivery models and ITIL frameworks
Experience participating in formal change management processes (CAB, RFC review) on behalf of customer accounts
Demonstrated success in account retention and growth

Technical Skills

Strong understanding of enterprise IT infrastructure (servers, networking, storage, virtualization)
Proficiency with cloud technologies
Knowledge of cybersecurity principles and best practices
Familiarity with compliance and audit frameworks relevant to regulated customers (e.g., FedRAMP, FISMA, SOC 2, HIPAA, PCI DSS)
Proficient in monitoring, reporting, and BI/dashboard tools (e.g., ScienceLogic, Sigma, or equivalent) to provide insights into service performance and client metrics.
Understanding of backup/disaster recovery solutions
Experience with ticketing systems and documentation platforms

Professional Skills

Excellent communication skills (written, verbal, and presentation) with ability to translate technical concepts to non-technical audiences
Strong presentation and business review facilitation skills
Exceptional organizational and time management abilities
Customer-focused mindset with commitment to service excellence
Analytical and problem-solving capabilities
Ability to work independently and as part of a team
Project management skills with attention to detail

PREFERRED QUALIFICATIONS:

Education

Bachelor's degree in Computer Science, Information Technology, Business, or related field; or equivalent work experience

Industry certifications such as:

CompTIA Network+, Security+, or Cloud+
ITIL Foundation or higher
Project Management Professional (PMP) or similar
Experience with specific technologies: (VMware, Palo Alto, Proxmox, Veeam, Zerto, ScienceLogic, Sigma, Microsoft 365/Azure)
Previous experience working in an MSP environment
Background in IT service management and process improvement

Benefits

Health, Dental, Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k match by company
Paid Time Off and Paid Holidays

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