Jobs in the United States

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Administrative Specialist - Community Tree Canopy Preservation
City of Charlotte
United States
Department: Planning, Design & Development Department
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CACFP Childcare Centers and Afterschool/Summer Program Specialist I
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Cleveland, OH · Cincinnati, OH
Associate’s Degree in Nutrition, Child Development, Early Childhood Education, Youth Development, or Social Work; or 2 years of relevant experience
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English as a Second Language Assistant (ESL) (Bilingual - English/Spanish) at Roosevelt Middle School
San Diego Unified School District
San Diego, CA
- $17.83 to $22.22 USD / hour
…District Classroom Assistant Proficiency Exam (CAPE) or an Associate’s degree (or higher) or 48 or more eligible units of coursework at a recognized college or university. Completion of…
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PARAPRO ESE AGES 6-21
Putnam County School District
Palatka, FL
- $15 to $18 USD / hour
(6) Assist in the educational and social development of students under the direction and guidance of the
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Exceptional Children Teacher Assistant / 26-27
Charlotte-Mecklenburg Schools
Charlotte, NC
…children in achieving goals of the students’ Individual Education Program (IEP) and provides access to general education as needed. Employee performs school-based work to carry out Board of…
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Exceptional Children Extensions Teacher Assistant/ (26-27)
Charlotte-Mecklenburg Schools
Charlotte, NC
…children in achieving goals of the students’ Individual Education Program (IEP) and provides access to general education as needed. Employee performs school-based work to carry out Board of…
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Child Care Associate Teacher
Bright Horizons Family Solutions
Wilton, CT
- $18 to $22.4 USD / hour
Career development opportunities and free college degrees through our Horizons CDA & Degree Program
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Childcare Teacher
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Aflac Faculty Position in Immune Dysregulation
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Dasher Services, Inc

Call Center Supervisor

Harrisburg, PA, United States

$55,000 to $60,000 USD / year

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Job details

Pay: $55,000 to $60,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Lead a Team That Makes a Difference Every Day

At Dasher, our mission is simple, Helping people live happy, healthy lives.

We're looking for an experienced, people-focused Call Center Supervisor to lead a team of dedicated call center agents who support important services, including Data Incidents support the Safety and Emissions Program, and various call center engagements as directed.

This is more than a traditional call center role. We're seeking someone who can coach, develop, and motivate a team while creating an environment where employees feel supported, valued, and empowered to do their best work. You'll serve as a leader, mentor, problem-solver, and client liaison while helping ensure exceptional service and operational excellence.

Why Join Dasher?

At Dasher, our culture isn't just something we talk about. It's how we work.

Our core values are:

Positive
Customer focused
Caring and respectful
Accountable
Able to learn
Team player

Our leaders play a critical role in bringing these values to life every day. As a Call Center Supervisor, you'll directly influence both the employee experience and the customer experience.

What You'll Do

Lead and Develop Your Team
Supervise and support Call Center Agents in their daily work
Hire, train, coach, and develop team members
Create a positive and engaging work environment
Encourage and model The Dasher Way values in daily interactions
Oversee daily call center operations and workflow management
Ensure staff are meeting performance expectations and client requirements
Assist with problem resolution and escalation management
Review reports and work products for accuracy, quality, completeness, and follow-through
Manage internal and client-required reporting
Serve as a day-to-day liaison for client relationships
Provide regular reporting and updates to leadership
Collaborate across departments to identify opportunities for process improvement
Participate in ongoing learning and professional development opportunities
Identify opportunities to improve quality, efficiency, and employee engagement
Assist with calls as needed

What We're Looking For

Required Qualifications

Associate's or Bachelor's degree in a related field or equivalent combination of education and experience
Minimum of two years of related professional experience
Supervisory or leadership experience
Strong verbal and written communication skills
Strong analytical, critical thinking, and problem-solving abilities
Strong computer skills, including Microsoft Excel and Word
Experience working with databases and reporting tools
Exceptional interpersonal skills
Ability to build trust and effectively communicate with diverse populations
Strong active listening skills

Preferred Qualifications

Previous call center leadership experience
Experience managing client relationships
Experience developing and delivering employee training

Our Ideal Candidate

The successful candidate will be someone who:

Enjoys coaching and developing others
Leads by example
Builds positive and productive relationships
Communicates clearly and professionally
Thrives in a fast-paced, service-oriented environment
Is comfortable balancing employee support with accountability
Looks for opportunities to improve processes and outcomes
Values collaboration and teamwork
Understands that great customer service starts with great employee support

Work Location

This position is primarily based in our Harrisburg office. Occasional remote work opportunities may be available to support work-life integration; however, this position is expected to operate primarily onsite to support team collaboration, coaching, and leadership.

Minimal travel may be required, including occasional offsite client meetings.

Benefits

Dasher offers a comprehensive benefits package designed to support the health, well-being, and success of our employees. We believe that investing in our people is critical to fulfilling our mission.

Join Our Team

If you're looking for an opportunity to lead a team, make an impact, help people grow, and contribute to meaningful work in a mission-driven organization, we'd love to hear from you.

Apply today and help us continue helping people live happy, healthy lives.

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