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Campus Support Specialist I (South Bay Center, Chula Vista, CA)
NU National University
Chula Vista, CA
Plan and coordinate events with the Associate Center Director.
Added 1 min ago
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Diesel Mechanic
Ryder
BRYAN, TX
- $27.5 USD / hour
Refer anyone and get rewarded with UNLIMITED bonuses up $1,500 for every Ryder hired Diesel Mechanic, Service Employee, Driver, Warehouse Associate and more!
Added 1 min ago
VC
Technology Audit Manager
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ · Ashburn, VA · Lake Mary, FL
- $84,000 to $161,000 USD / year
Adopt and use self-service data analytics tools (e.g., SQL/BigQuery, Qlik, Alteryx, or similar) and enterprise GenAI assistants, ensuring your use strengthens testing rigor and efficiency…
Added 2 mins ago
Respiratory Therapist
Corewell Health Corporate
Trenton, MI
…education of patients, students, staff and physicians; provides technical support for all equipment related to the practice of Respiratory Care; assists with general department…
Added 2 mins ago
Manufacturing Technician III - (T3) Weekend F-M
Applied Materials, Inc
Austin, TX
…advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us…
Added 2 mins ago
Radiographer
University Hospitals Career Section
Concord, OH
· Demonstrates successful patient/technical imaging skills by producing a variety of radiological procedures while maintaining the highest standards of patient care.
Added 3 mins ago
Technician II, Service
St. Jude Medical, Cardiology Division, I
CA
Associate degree, Technical Diploma, or equivalent technical training.
Added 3 mins ago
Clinical Associate
St Jude Medical S C Inc
TX
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 3 mins ago
Clinical Associate
St Jude Medical S C Inc
PA
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
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Clinical Associate
St Jude Medical S C Inc
LA
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 3 mins ago
Clinical Associate
St Jude Medical S C Inc
LA
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 3 mins ago
Clinical Associate
St Jude Medical S C Inc
FL
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 3 mins ago
Clinical Associate
St Jude Medical S C Inc
VA
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 3 mins ago
Clinical Associate
St Jude Medical S C Inc
MA
As a Clinical Associate on the U.S. Abbott EP team, you will provide clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac…
Added 3 mins ago
Sr. Relay Technician
EPS
Minneapolis, MN
…Facilities throughout North America. We are committed to safety, technical expertise, and setting the standard of excellence in the power…
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Sr. Relay Technician
EPS
West Chester, OH
…Facilities throughout North America. We are committed to safety, technical expertise, and setting the standard of excellence in the power…
Added 3 mins ago
MRI Technologist PRN
Team Member Services
United States
Ability to perform MRI procedures at a technical level not requiring constant supervision of technical detail [Required]
Added 3 mins ago
Distribution System Operator I - PA Distribution Operations - Reading-Pottsville Pk
FirstEnergy
Reading, PA
Demonstrating sound internal and/or external customer service.
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Security Technology Engineer
Texas Instruments
Dallas, TX
…Center (GSOC) in Dallas, Texas. This role serves as the embedded technical lead responsible for the architecture, integration, monitoring, optimization, and lifecycle management of…
Added 4 mins ago
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Diesel Mechanic
Ryder
BRYAN, TX
- $27.5 USD / hour
Refer anyone and get rewarded with UNLIMITED bonuses up $1,500 for every Ryder hired Diesel Mechanic, Service Employee, Driver, Warehouse Associate and more!
Added 4 mins ago
Facilities Operations Manager
Lifeworks
Austin, TX
Associate degree, trade-school education, or technical training in facilities maintenance, construction, HVAC, electrical, plumbing, building systems, or a related field is preferred.
Added 4 mins ago
Associate On-Site Service Specialist
Ricoh
Las Vegas, NV
Success in this role requires reliability, strong customer service skills, attention to detail, and the ability to independently manage recurring daily responsibilities. Advanced technical…
Added 4 mins ago
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Quality Lab Associate I
Actalent
Round Lake, IL
- $25 USD / hour
Job Title: QC Lab Associate Job DescriptionThe QC Lab Associate primarily supports QC Microbiology Laboratory operations at a pharmaceutical manufacturing facility in Round Lake, IL. This…
Added 4 mins ago
Training Analyst - ASC
Reynolds American
United States
The Technical Training Analyst supports manufacturing performance by identifying training needs, developing and delivering effective training, and coordinating training activities across…
Added 4 mins ago
Assets Protection Project Analyst-Technology & Equipment
Burlington
Burlington, NJ
…vendors, and incident escalation, supporting the broader IT Field Service team. This role requires strong knowledge of Asset Protection Technology and Supply Chain Development within a…

Dark Wolf Solutions

Cloud Operations Support Specialist (Tier 2)

Ogden, UT, United States

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Job details

Experience: 2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

Dark Wolf is seeking a Cloud Operations Support Specialist (Tier 2) to join our team and serve as an essential frontline escalation point for maintaining, monitoring, and operating our AWS cloud environments. In this role, you will handle Tier 1 escalations, monitor system health, manage incident response, oversee backups and capacity, and execute standard operational changes. Our support specialists solve real-time operational challenges for unique mission customers and play a vital role in ensuring the high availability, reliability, and security of critical cloud systems.

Key Responsibilities:

Serving as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and resolving complex technical issues across AWS cloud environments before escalating to Tier 3 engineering.
Proactively monitoring cloud infrastructure, service metrics, and system performance using AWS monitoring tools (e.g., CloudWatch, CloudTrail) to detect and resolve alerts before impact occurs.
Conducting routine checks of automated backup schedules, snapshot integrity, and storage/compute capacity; take corrective action or implement routine adjustments when thresholds are exceeded.
Triaging, investigating, and resolving operational incidents in accordance with established SLAs; perform initial root cause analysis and document problem trends to prevent recurring outages.
Executing approved standard changes, routine maintenance tasks, service restarts, access requests, and basic configuration updates following strict change-management procedures.
Coordinating closely with Tier 1 support staff, Tier 3 Cloud Systems Engineers, and security personnel to provide seamless handoffs, operational feedback, and continuous documentation updates.
Authoring and maintaining comprehensive Standard Operating Procedures (SOPs), troubleshooting runbooks, and Knowledge Base (KB) articles to empower Tier 1 resolution, streamline escalation paths, and capture lessons learned from incident triage.

Required Qualifications:

2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Hands-on operational experience supporting services and basic infrastructure within Amazon Web Services (AWS) (e.g., EC2, S3, IAM, CloudWatch, VPC).
Demonstrated experience handling incident, problem, and service request ticketing workflows within GitLab
Proven track record monitoring system performance, resource utilization, and backup integrity in a cloud or hybrid environment.
Solid baseline troubleshooting skills across Linux and/or Windows operating systems and basic cloud networking (DNS, routing, security groups).
Excellent verbal and written technical communication skills, with experience creating standard operating procedures (SOPs) and knowledge base articles.
US Citizen with an active Top Secret security clearance (or Secret with ability to obtain/maintain Top Secret, as required by customer contract).

Desired Qualifications:

AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, or AWS Certified SysOps Administrator – Associate.
Relevant DoD 8570/8140 baseline certification (e.g., CompTIA Security+, Network+, or CySA+).
Familiarity with basic scripting (e.g., Bash, PowerShell, Python) for routine administrative queries or log parsing.
Familiarity with Department of War (DoW) security controls, ticketing processes, or Air Force base operations.

The estimated salary range for this position is $60,000.00 - $110,000.00, commensurate on experience and technical skillset.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.

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