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Sr Data Scientist Commercial Analytics - Corporate
MGM Resorts Satellite, LLC
NV
…Strategy, Customer Engagement, Loyalty, Creative, Product, and Engineering teams. The role is responsible for end-to-end data science contributions, including data munging and…
Added 3 mins ago
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Electrical Design Engineer
GPAC
Burlington, MA
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 3 mins ago
G
Electrical Design Engineer
GPAC
Brockton, MA
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 3 mins ago
G
Electrical Design Engineer
GPAC
Chicago Heights, IL
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 5 mins ago
VC
Sales Ops & Eblmt-Assoc Dir
Verizon Corp Rsrcs Group LLC
Rolling Meadows, IL
- $125,500 to $219,000 USD / year
…partners closely with Product Marketing, Sales Leadership, Sales Engineering, Revenue Operations, Learning & Development (L&D), and Product Management to transform go-to-market strategy…
Added 6 mins ago
KI
P6 Schedule Administrator
KBH Industrial
Richland, WA
- $55.55 to $112.9 USD / hour
Working knowledge of project controls (cost, risk, change management) and integration of schedule data across systems
Added 8 mins ago
BB
Engineer IV HVAC Technician Full Time Days
BHS Baptist Healthcare System
Louisville, KY
- Full-time
…Handles routine and emergency maintenance calls for complex systems, and keeps routine watch over operating condition of HVAC, electric, plumbing and medical systems in the facility. Does…
Added 9 mins ago
VC
Creative Technologist – Creative Marketing & Design Innovation
Verizon Corp Rsrcs Group LLC
NY
- $125,500 to $219,000 USD / year
…technology landscape to advise leadership on which platforms, systems, and technologies we should invest in…
Added 9 mins ago
VS
Associate Director, Franchise & ROW
Verizon Services Corp. BC
Basking Ridge, NJ · Irving, TX
- $114,000 to $219,000 USD / year
…cross-functional alignment across Legal, Regulatory, Risk Management, OSP Engineering, and Tax, and ensure timely, cost-effective network…
Added 9 mins ago
EC
Supplier Development Engineer - Welding and Brazing
Eaton Corporation
Moon Township, PA
- $113,000 to $165,000 USD / year
This position partners with Supplier Quality, Supply Chain, Engineering, Operations, COE, and suppliers to drive measurable and sustainable improvement in supplier capability and…
Added 9 mins ago
EC
Supplier Development Engineer - Transformers & Magnetics
Eaton Corporation
Moon Township, PA
- $113,000 to $165,000 USD / year
This position partners with Supplier Quality, Supply Chain, Engineering, Operations, COE, and suppliers to drive measurable and sustainable improvement in supplier capability and…
Added 9 mins ago
EC
Supplier Development Engineer - Heat Treatment
Eaton Corporation
Moon Township, PA
- $113,000 to $165,000 USD / year
This position partners with Supplier Quality, Supply Chain, Engineering, Operations, COE, and suppliers to drive measurable and sustainable improvement in supplier capability and…
Added 12 mins ago
Linux Systems Administrator
SAIC
Chantilly, VA
In this role, you'll be a key member of the systems engineering team, responsible for the health, performance, security, and lifecycle management of our Linux-based infrastructure. You'll…
Added 12 mins ago
Space Operation Analyst
SAIC
Colorado Springs, CO
Advanced degree in a relevant program of study (aeronautical, astronautical, space operations, systems engineering)
Added 12 mins ago
Model Based Systems Engineer
SAIC
San Diego, CA
SAIC is seeking an experienced Model Based Systems Engineer (MBSE) to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position…
Added 12 mins ago
UX/UI Designer
SAIC
Remote, United States
As a UX/UI Designer you will collaborate with software developers, systems engineers and other product team members as part of an agile software development team to ensure quality product…
Added 12 mins ago
Solutions Architect
SAIC
Remote, United States
Apply engineering disciplines for planning, design, analysis, coding, testing, rollout, and support of information systems architectures
Added 12 mins ago
ETMS2 Program Analyst
SAIC
Camp Smith, HI
…Video Teleconference System, and other related databases or…
Added 12 mins ago
Network Monitor
SAIC
Chantilly, VA
…will work to provide tiered support to a multitude of customer systems, in a fast paced, team-centric environment. The Network Monitor will: receive training to provide base Tier 1, and…
Added 12 mins ago
Network Engineer
SAIC
Suitland, MD
Responsible for engineering and operational assignments related to deployed solutions backed by Cisco and SolarWinds on multi-level IT systems.
Added 12 mins ago
Configuration Analyst
SAIC
Colorado Springs, CO
SAIC seeks an energetic Configuration & Data Management Analyst to support the US Space Force, Space Systems Command, in performing operational maintenance and sustainment of Ground-Based…
Added 12 mins ago
Logistics Support Analyst
SAIC
Colorado Springs, CO
…(GMASS) contract. GMASS supports the US Space Force, Space Systems Command, in performing operational maintenance and sustainment of five Upgraded Early Warning Radars (UEWR), and one…
Added 12 mins ago
Principal Electrical Engineer
SAIC
San Diego, CA
SAIC is seeking a Principal Electrical Engineer to support critical Department of Defense (DoD) communications systems at a Navy facility in San Diego, California. In this role, you will be…
Added 12 mins ago
IT Technical Tools Trainer & Systems Analyst
SAIC
McLean, VA
SAIC is seeking a skilled Technical Trainer & IT Systems Analyst to lead end-user training, adoption, and enablement for mission-critical tools and data systems. In this role, you will…
Added 12 mins ago
Information Technology Systems Engineer SETA
SAIC
Chantilly, VA
SAIC is seeking an Information Technology (IT) based Systems Engineer (SETA) for a position supporting an Intelligence Community (IC) customer. The successful applicant will exhibit…

Dark Wolf Solutions

Cloud Operations Support Specialist (Tier 2)

Ogden, UT, United States

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Job details

Experience: 2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

Dark Wolf is seeking a Cloud Operations Support Specialist (Tier 2) to join our team and serve as an essential frontline escalation point for maintaining, monitoring, and operating our AWS cloud environments. In this role, you will handle Tier 1 escalations, monitor system health, manage incident response, oversee backups and capacity, and execute standard operational changes. Our support specialists solve real-time operational challenges for unique mission customers and play a vital role in ensuring the high availability, reliability, and security of critical cloud systems.

Key Responsibilities:

Serving as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and resolving complex technical issues across AWS cloud environments before escalating to Tier 3 engineering.
Proactively monitoring cloud infrastructure, service metrics, and system performance using AWS monitoring tools (e.g., CloudWatch, CloudTrail) to detect and resolve alerts before impact occurs.
Conducting routine checks of automated backup schedules, snapshot integrity, and storage/compute capacity; take corrective action or implement routine adjustments when thresholds are exceeded.
Triaging, investigating, and resolving operational incidents in accordance with established SLAs; perform initial root cause analysis and document problem trends to prevent recurring outages.
Executing approved standard changes, routine maintenance tasks, service restarts, access requests, and basic configuration updates following strict change-management procedures.
Coordinating closely with Tier 1 support staff, Tier 3 Cloud Systems Engineers, and security personnel to provide seamless handoffs, operational feedback, and continuous documentation updates.
Authoring and maintaining comprehensive Standard Operating Procedures (SOPs), troubleshooting runbooks, and Knowledge Base (KB) articles to empower Tier 1 resolution, streamline escalation paths, and capture lessons learned from incident triage.

Required Qualifications:

2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Hands-on operational experience supporting services and basic infrastructure within Amazon Web Services (AWS) (e.g., EC2, S3, IAM, CloudWatch, VPC).
Demonstrated experience handling incident, problem, and service request ticketing workflows within GitLab
Proven track record monitoring system performance, resource utilization, and backup integrity in a cloud or hybrid environment.
Solid baseline troubleshooting skills across Linux and/or Windows operating systems and basic cloud networking (DNS, routing, security groups).
Excellent verbal and written technical communication skills, with experience creating standard operating procedures (SOPs) and knowledge base articles.
US Citizen with an active Top Secret security clearance (or Secret with ability to obtain/maintain Top Secret, as required by customer contract).

Desired Qualifications:

AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, or AWS Certified SysOps Administrator – Associate.
Relevant DoD 8570/8140 baseline certification (e.g., CompTIA Security+, Network+, or CySA+).
Familiarity with basic scripting (e.g., Bash, PowerShell, Python) for routine administrative queries or log parsing.
Familiarity with Department of War (DoW) security controls, ticketing processes, or Air Force base operations.

The estimated salary range for this position is $60,000.00 - $110,000.00, commensurate on experience and technical skillset.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.

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