Jobs in the United States

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Added 1 min ago
Associate Director ,Business Systems & Transformation (Hybrid)
RTX
United States
…applications. You will play a critical role in ensuring seamless ERP operations and driving technical and functional excellence across the…
Added 1 min ago
Associate Director/CFO ME MRO Operations (Onsite)
RTX
United States
With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the…
Added 1 min ago
SO
Office Manager IV
State of Nebraska
Bellevue, NE · Papillion, NE · Plattsmouth, NE
- $47,257.46 USD / year
Regular travel within the district to conduct community visits and support operations as part of our commitment to active community supervision.
Added 3 mins ago
Application Specialist V
Chenega Corp
UNAVAILABLE, ME
…employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government…
Added 4 mins ago
Operations Associate 1
L3Harris
Camden, NJ
The Operations Associate position is a bargaining represented position and is responsible for all aspects of cable/harness assembly, to support electronic cabinets assembly, and/or…
Added 4 mins ago
Field Office Technician, Senior
ASM Research
Walla Walla, WA
…technology remains reliable, accessible, and effective for daily…
Added 4 mins ago
Senior Manager, Collaboration Services
Sysco Payroll, Division of Sysco Resources Services, LLC
United States
This leader will drive platform modernization, operational excellence, governance, security, and user adoption while ensuring collaboration services are scalable, secure, reliable, and…
Added 4 mins ago
Warehouse Director - USBL - US
Sysco Louisville, Inc.
United States
This is an Operations position responsible for directing the activities associated with inbound and outbound warehouse operations. Responsibilities include but are not limited to, directing…
Added 4 mins ago
Assistant General Manager
RESIDENCE INN - GREENVILLE
Greenville, NC
…overseeing daily Front Office, Housekeeping, and Maintenance operations. This position provides leadership to hotel associates, manages operational and financial performance, and ensures…
Added 4 mins ago
Executive Assistant I - 995966
Fort Lauderdale-Davie, FL
4. Public Safety and Security - Working knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the…
Added 5 mins ago
CP
Warehouse Associate - Frank's Produce
Charlie's Produce
Seattle, WA
- $24 to $26 USD / hour
Our Warehouse Operations team is one of the most vital departments in the company. We have a dedicated team of receivers who receive up to 200 loads per week. Our picking crew uses…
Added 5 mins ago
Associate -Digital Portfolio Management
American Express
New York, NY · NY
Reporting to the Director, Strategic Planning & Digital Product Operations, the Associate will support strategic planning, portfolio management, and operational execution for ECMX.
Added 5 mins ago
Cyber Defense - SOC Analyst (US Federal)
Workday Government, LLC
United States
…transform the full employee lifecycle experience and finance operations - so they can operate with greater clarity, accountability, and trust. As a Fortune 500 company and a proven…
Added 5 mins ago
Principal Cloud Systems Engineer
LEIDOS, INC.
Odenton, MD
…by ensuring network modernization efforts properly address security requirements and can be implemented without affecting…
Added 6 mins ago
Seasonal Stocker - Store
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Lufkin, TX
The Seasonal Stocker is responsible for supporting store operations by accurately stocking merchandise, maintaining inventory organization, and ensuring the sales floor and backroom are…
Added 7 mins ago
Area Director of Business Operations - Home Health
Care Options for Kids
Houston, TX
Establishes, communicates, and implements operations-related policies, practices, standards, and security measure to ensure effective and consistent support and execution.
Added 8 mins ago
Senior HR Business Partner
Bosch Group
West Memphis, AR
…that strengthen leadership capability, workforce stability, associate engagement, organizational effectiveness, and operational…
Added 9 mins ago
MT
Copier Installation/Delivery Technician
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Minnetonka, MN
- $22.1 to $33.2 USD / hour
Assist with operations as needed including warehouse and setup duties.
Added 9 mins ago
Assistant Store Manager - 5033
Extra Space Management, Inc
Mesquite, TX
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 10 mins ago
Senior Associate, Grants Management Data & Systems
ECMC Foundation
Minneapolis, MN
The Senior Associate, Grants Management Data & Systems serves as the Foundation's subject matter expert for grants management systems, data governance, reporting, and business process…
Added 10 mins ago
Assistant Manager
Subway
Honea Path, SC
The Assistant Manager supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises…
Added 10 mins ago
Assistant Manager
Subway
Gresham, SC
The Assistant Manager supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises…
Added 10 mins ago
Assistant Manager
Subway
Boiling Springs, SC
The Assistant Manager supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises…
Added 10 mins ago
Assistant Manager
Subway
Roebuck, SC
The Assistant Manager supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises…
Added 10 mins ago
Assistant Manager
Subway
Marion, SC
The Assistant Manager supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises…

Dark Wolf Solutions

Cloud Operations Support Specialist (Tier 2)

Ogden, UT, United States

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Job details

Experience: 2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

Dark Wolf is seeking a Cloud Operations Support Specialist (Tier 2) to join our team and serve as an essential frontline escalation point for maintaining, monitoring, and operating our AWS cloud environments. In this role, you will handle Tier 1 escalations, monitor system health, manage incident response, oversee backups and capacity, and execute standard operational changes. Our support specialists solve real-time operational challenges for unique mission customers and play a vital role in ensuring the high availability, reliability, and security of critical cloud systems.

Key Responsibilities:

Serving as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and resolving complex technical issues across AWS cloud environments before escalating to Tier 3 engineering.
Proactively monitoring cloud infrastructure, service metrics, and system performance using AWS monitoring tools (e.g., CloudWatch, CloudTrail) to detect and resolve alerts before impact occurs.
Conducting routine checks of automated backup schedules, snapshot integrity, and storage/compute capacity; take corrective action or implement routine adjustments when thresholds are exceeded.
Triaging, investigating, and resolving operational incidents in accordance with established SLAs; perform initial root cause analysis and document problem trends to prevent recurring outages.
Executing approved standard changes, routine maintenance tasks, service restarts, access requests, and basic configuration updates following strict change-management procedures.
Coordinating closely with Tier 1 support staff, Tier 3 Cloud Systems Engineers, and security personnel to provide seamless handoffs, operational feedback, and continuous documentation updates.
Authoring and maintaining comprehensive Standard Operating Procedures (SOPs), troubleshooting runbooks, and Knowledge Base (KB) articles to empower Tier 1 resolution, streamline escalation paths, and capture lessons learned from incident triage.

Required Qualifications:

2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Hands-on operational experience supporting services and basic infrastructure within Amazon Web Services (AWS) (e.g., EC2, S3, IAM, CloudWatch, VPC).
Demonstrated experience handling incident, problem, and service request ticketing workflows within GitLab
Proven track record monitoring system performance, resource utilization, and backup integrity in a cloud or hybrid environment.
Solid baseline troubleshooting skills across Linux and/or Windows operating systems and basic cloud networking (DNS, routing, security groups).
Excellent verbal and written technical communication skills, with experience creating standard operating procedures (SOPs) and knowledge base articles.
US Citizen with an active Top Secret security clearance (or Secret with ability to obtain/maintain Top Secret, as required by customer contract).

Desired Qualifications:

AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, or AWS Certified SysOps Administrator – Associate.
Relevant DoD 8570/8140 baseline certification (e.g., CompTIA Security+, Network+, or CySA+).
Familiarity with basic scripting (e.g., Bash, PowerShell, Python) for routine administrative queries or log parsing.
Familiarity with Department of War (DoW) security controls, ticketing processes, or Air Force base operations.

The estimated salary range for this position is $60,000.00 - $110,000.00, commensurate on experience and technical skillset.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.

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