Jobs in the United States

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Added 1 min ago
Seasonal Sales Associate
Cole Haan
Sevierville, TN
As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in…
Added 1 min ago
Stylist (Sales Associate)
Cole Haan
Sevierville, TN
As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in…
Added 1 min ago
Brokerage Registered Client Service Associate - Palm Beach Gardens, Florida
Truist Investment Services, Inc.
Palm Beach Gardens, FL
Responsible for the general servicing and support of the Financial Advisors. This includes administrative and operational support, business development assistance, and providing a…
Added 1 min ago
TB
Client Resolution Senior Specialist
Truist Bank
Whiteville, NC · Cookeville, TN · Greensboro, NC · Orlando, FL · Richmond, VA · Wilson, NC
- $50,000 to $70,000 USD / year
17. Operational experience to support collaboration with other business units who manage complaint handling
Added 1 min ago
Relationship Manager, Banking & Treasury Serv
Priority Technology Holdings, LLC
Remote, United States
Product knowledge and support: Maintain a deep understanding of our banking and treasury management product to effectively address client queries and offer solutions.
Added 1 min ago
Seasonal Associate
Sephora
Fairlawn, OH
Support Daily Operations: Manage inventory, stock replenishment, order fulfillment, and maintain operational standards.
Added 1 min ago
SE
Technology Support Analyst – Identity Management
SWCA Environmental Consultants
Remote, United States
- $83,735 to $109,680 USD / year
SWCA Environmental Consultants seeks a Technology Support Analyst – Identity Management to support our growing Technology Team. This role is responsible for administering and governing user…
Added 1 min ago
SE
Technology Support Analyst – End User Training
SWCA Environmental Consultants
Remote, United States
- $83,735 to $109,680 USD / year
Monitors service desk queues, prioritizes support requests, and meets established service level agreements to ensure operational efficiency.
Added 1 min ago
The Carter Center: Program Associate, Conflict Resolution Program
Emory University
Atlanta, GA
Under this initiative, the Carter Center currently supports programs in the U.S., the Middle East, and Africa. Program Associate’s scope of work will include but is not limited to support…
Added 2 mins ago
CLUB Customer Service Associate PT
Bass Pro Outdoor World LLC
Bossier City, LA
Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
Added 2 mins ago
BP
Overnight Task Team Associate - Part Time
Bass Pro Outdoor World LLC
Rogers, AR
- Part-time
The Overnight Task Team Outfitter assists in the overall operational functions and health of the retail store campus. The role of the Overnight Task Team Outfitter is to reduce the amount…
Added 2 mins ago
Overnight Task Team Associate
Bass Pro Outdoor World LLC
Woodbury, MN
The Overnight Task Team Outfitter assists in the overall operational functions and health of the retail store campus. The role of the Overnight Task Team Outfitter is to reduce the amount…
Added 2 mins ago
EXECUTIVE CHEF
Compass Group
Hyannis, MA
…than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as…
Added 2 mins ago
CG
ADMINISTRATIVE ASSISTANT (FULL TIME)
Compass Group
Winston Salem, NC
- $20 to $23 USD / hour
- Full-time
For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members,…
Added 2 mins ago
CO
Evidence Technician
City of Loveland
Loveland, CO
- $25.76 to $36.07 USD / hour
Willingness and ability to respond to crime scenes and other locations to provide evidence-related support as operational needs require.
Added 3 mins ago
Intake Assistant - Casualty Recovery Program (Hybrid)
University of Massachusetts Medical School
Westborough, MA
…the integrity of collection outcomes by assessing the Intake operational needs of the Unit, in accordance with applicable statutes and…
Added 3 mins ago
Project Assistant
Terracon
Cheyenne, WY
Provide project delivery support including document control and administration, project tracking, project quality and consistency, and drafting communications resulting in great client…
Added 3 mins ago
K
Full-Time Stockroom Operations Supervisor
KOHLS
Salinas, CA
- Full-time
In this role, you will be the expert in store operational processes, supervising store operations while working alongside and leading associates to deliver excellent customer service and…
Added 3 mins ago
Assistant Store Manager
KOHLS
Dartmouth, MA
…service. You will teach, coach, and develop associates to execute operational, service and merchandising processes focused on consistent execution and efficiency. You will be accountable…
Added 3 mins ago
Sr. Manager Financial Operations
Sunsweet Growers Inc.
Yuba City, CA
From time-to-time evaluate team workload and adjustments to structure to ensure adequate support and resources
Added 4 mins ago
Facilities Assistant
University of Michigan
Ann Arbor, MI
This position supports a large and complex clinical, research, and academic facility with significant daily operational demands. School of Dentistry Facilities manages a high volume of…
Added 5 mins ago
Citrix Engineer
SAIC
Tampa, FL
SAIC is seeking a highly skilled Citrix Engineer to support the Naval Information Warfare Center Atlantic (NIWC LANT) Cloud Computing Innovation, Transformation, and Integration (CLOUD…
Added 5 mins ago
Therapy Operations Coordinator
LifeScape
Sioux Falls, SD
This role provides administrative support to Therapy Services leadership while coordinating operational activities across departments under their supervision. This role supports clinical…
Added 5 mins ago
Associate Manager, Operations
SS&C Technologies, Inc.
United States
This Associate Manager, Operations role supports hedge fund clients through critical middle- and back-office functions, including reconciliations, trade support, wire processing, and cash…
Added 6 mins ago
Front End Entry Level
Albertsons Companies
TUCSON, AZ · Tucson, AZ
Store Support Awareness: Assisting with bagging, cart retrieval, stocking, and general front‑end upkeep

Dark Wolf Solutions

Cloud Operations Support Specialist (Tier 2)

Ogden, UT, United States

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Job details

Experience: 2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

Dark Wolf is seeking a Cloud Operations Support Specialist (Tier 2) to join our team and serve as an essential frontline escalation point for maintaining, monitoring, and operating our AWS cloud environments. In this role, you will handle Tier 1 escalations, monitor system health, manage incident response, oversee backups and capacity, and execute standard operational changes. Our support specialists solve real-time operational challenges for unique mission customers and play a vital role in ensuring the high availability, reliability, and security of critical cloud systems.

Key Responsibilities:

Serving as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and resolving complex technical issues across AWS cloud environments before escalating to Tier 3 engineering.
Proactively monitoring cloud infrastructure, service metrics, and system performance using AWS monitoring tools (e.g., CloudWatch, CloudTrail) to detect and resolve alerts before impact occurs.
Conducting routine checks of automated backup schedules, snapshot integrity, and storage/compute capacity; take corrective action or implement routine adjustments when thresholds are exceeded.
Triaging, investigating, and resolving operational incidents in accordance with established SLAs; perform initial root cause analysis and document problem trends to prevent recurring outages.
Executing approved standard changes, routine maintenance tasks, service restarts, access requests, and basic configuration updates following strict change-management procedures.
Coordinating closely with Tier 1 support staff, Tier 3 Cloud Systems Engineers, and security personnel to provide seamless handoffs, operational feedback, and continuous documentation updates.
Authoring and maintaining comprehensive Standard Operating Procedures (SOPs), troubleshooting runbooks, and Knowledge Base (KB) articles to empower Tier 1 resolution, streamline escalation paths, and capture lessons learned from incident triage.

Required Qualifications:

2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Hands-on operational experience supporting services and basic infrastructure within Amazon Web Services (AWS) (e.g., EC2, S3, IAM, CloudWatch, VPC).
Demonstrated experience handling incident, problem, and service request ticketing workflows within GitLab
Proven track record monitoring system performance, resource utilization, and backup integrity in a cloud or hybrid environment.
Solid baseline troubleshooting skills across Linux and/or Windows operating systems and basic cloud networking (DNS, routing, security groups).
Excellent verbal and written technical communication skills, with experience creating standard operating procedures (SOPs) and knowledge base articles.
US Citizen with an active Top Secret security clearance (or Secret with ability to obtain/maintain Top Secret, as required by customer contract).

Desired Qualifications:

AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, or AWS Certified SysOps Administrator – Associate.
Relevant DoD 8570/8140 baseline certification (e.g., CompTIA Security+, Network+, or CySA+).
Familiarity with basic scripting (e.g., Bash, PowerShell, Python) for routine administrative queries or log parsing.
Familiarity with Department of War (DoW) security controls, ticketing processes, or Air Force base operations.

The estimated salary range for this position is $60,000.00 - $110,000.00, commensurate on experience and technical skillset.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.

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