Jobs in the United States

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Environmental Field Technician
Actalent
Mt. Juliet, TN
- $20 to $22 USD / hour
Associate degree or coursework in Environmental Science, Geology, Engineering, Construction, or a related field is a plus.
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Sr CRA I
Actalent
Austin, TX
- $58.62 to $62.07 USD / hour
…doorBenefits included (w2 only)Job Title: Senior Clinical Research Associate I (Sr CRA I)Job DescriptionThe Senior Clinical Research Associate I performs and coordinates all aspects of…
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Quality Technician
The Panaro Group
Lomira, WI
Associate degree in Quality, Engineering, Manufacturing Technology, or a related technical field preferred
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Clinical Associate
Abbott Laboratories
Riverside, CA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
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Service Center Team Manager (Second Shift)
Alfa Laval Inc (US)
Greenspoint, TX
You have an Associate's degree in an Engineering or equivalent experience, and:
Added 1 min ago
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Project Manager/Owner Rep
TEKsystems
Pine Island, MN
- $72 to $81 USD / hour
This position is based in the Minneapolis office. The current need is for an OR/PM to support multiple large greenfield and brownfield food manufacturing plant projects, primarily located…
Added 1 min ago
Lead Product Manager, Next Best Action Use Case Management
Humana
Saint Paul, MN
…needs into well-formed initiatives and partnering closely with engineering, analytics, and cross-functional teams to bring high-value use cases to life. You will also help mature the…
Added 1 min ago
Senior Product Manager, Value realization
Humana
Saint Paul, MN
Support the KPI and metric framework by ensuring metrics are captured accurately and consistently and are clearly defined for each audience.
Added 1 min ago
Lead Product Manager, Value realization
Humana
Saint Paul, MN
…approach and partner closely with data science, analytics, engineering, and business stakeholders to deliver trusted, decision-ready reporting. In partnership with the Director, Product…
Added 1 min ago
Senior Workforce Management Professional, Tactical
Humana
Saint Paul, MN
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added 2 mins ago
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Service Desk Analyst Intern
Cannon Design
Minneapolis, MN
- $11.41 to $26.25 USD / hour
You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business…
Added 2 mins ago
Systems Engineering Intern (School Year)
SICK, Inc.
Minneapolis, MN
Pursuing an Associate of Applied Science (AAS) degree in Mechanical Engineering Technology, Manufacturing Engineering Technology, Mechanical Design, or a related technical field.
Added 2 mins ago
Data Center Technician
EOS
Eagle Mountain, UT · Salt Lake City, UT · West Jordan, UT
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering…
Added 3 mins ago
Associate Network Administrator
Vision Information Technology Consultants LLC
Sierra Vista, AZ
We seek the services of an Associate Network Engineer to support the Engineering/Installation/Training tasks related to the Network aspects or an enduring Army capability.
Added 3 mins ago
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Systems Engineer SME
Platinum Technologies
Fort Belvoir, VA
- $160,000 to $170,000 USD / year
…Threat Reduction Agency (DTRA) Integrated Information Technology Support Services (I3TS) digital modernization program. In this role, you will work with government and technical leadership…
Added 3 mins ago
Software Product Management Pre Sales Senior Manager - Marketing Analytics Software
Accenture LLP Company
NY
…Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve…
Added 4 mins ago
Aerospace Quality Technician 1st Shift and 2nd Shift
Texstars, LLC.
United States
…precision aerospace components that require strict adherence to engineering, quality, and regulatory…
Added 5 mins ago
Data Capture & Mail Workflow Coordinator
RTI International
Durham, NC
…across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world’s most challenging…
Added 5 mins ago
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JANITOR (FULL TIME)
Compass Group
BATAVIA, OH
- $15.5 to $16 USD / hour
- Full-time
…includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This…
Added 6 mins ago
Quality Associate III, Sterility Assurance
Baxter Healthcare Corporation
Round Lake, IL
…expertise, vigilance, and a commitment to quality. As a Quality Associate III, Sterility Assurance at Baxter, you will support QC Sterility Assurance operations at Baxter's manufacturing…
Added 6 mins ago
Senior Customer Success Associate - Engineering Services & Platforms (ESP)
JPMC page
Jersey City, NJ
As a Senior Customer Success Associate in the Engineering Services & Platforms (ESP) team, you support our clients throughout their journeys with our products. As a core contributor of the…
Added 7 mins ago
Fire Alarm CAD Drafter
Kidde Global Solutions
United States
Associate's degree, technical diploma, or coursework in Drafting, Engineering Technology, Fire Protection, or related field
Added 7 mins ago
BIM Coordinator
Fenton, MI
Associate’s degree in architectural, Engineering, Construction Management, or Computer Science, or related field preferred and minimum 3 years of experience in BIM coordination and modeling…
Added 8 mins ago
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Supervisor, Nutritional Services (Part-time, Days)
CHS
Crestview, FL
- Part-time
Provides direction and support to food service team members, including scheduling, training, and performance monitoring.
Added 10 mins ago
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Electronic Technician
Magellan
Bohemia, NY
- $25 to $32 USD / hour
Associate’s Degree in Electronics, Electrical Engineering Technology, Industrial Maintenance, or related field (or equivalent experience).

Dark Wolf Solutions

Cloud Operations Support Specialist (Tier 2)

Ogden, UT, United States

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Job details

Experience: 2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Posting language: English
Posted: Nov 2, 2026

Original job description

Dark Wolf is seeking a Cloud Operations Support Specialist (Tier 2) to join our team and serve as an essential frontline escalation point for maintaining, monitoring, and operating our AWS cloud environments. In this role, you will handle Tier 1 escalations, monitor system health, manage incident response, oversee backups and capacity, and execute standard operational changes. Our support specialists solve real-time operational challenges for unique mission customers and play a vital role in ensuring the high availability, reliability, and security of critical cloud systems.

Key Responsibilities:

Serving as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and resolving complex technical issues across AWS cloud environments before escalating to Tier 3 engineering.
Proactively monitoring cloud infrastructure, service metrics, and system performance using AWS monitoring tools (e.g., CloudWatch, CloudTrail) to detect and resolve alerts before impact occurs.
Conducting routine checks of automated backup schedules, snapshot integrity, and storage/compute capacity; take corrective action or implement routine adjustments when thresholds are exceeded.
Triaging, investigating, and resolving operational incidents in accordance with established SLAs; perform initial root cause analysis and document problem trends to prevent recurring outages.
Executing approved standard changes, routine maintenance tasks, service restarts, access requests, and basic configuration updates following strict change-management procedures.
Coordinating closely with Tier 1 support staff, Tier 3 Cloud Systems Engineers, and security personnel to provide seamless handoffs, operational feedback, and continuous documentation updates.
Authoring and maintaining comprehensive Standard Operating Procedures (SOPs), troubleshooting runbooks, and Knowledge Base (KB) articles to empower Tier 1 resolution, streamline escalation paths, and capture lessons learned from incident triage.

Required Qualifications:

2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.
Hands-on operational experience supporting services and basic infrastructure within Amazon Web Services (AWS) (e.g., EC2, S3, IAM, CloudWatch, VPC).
Demonstrated experience handling incident, problem, and service request ticketing workflows within GitLab
Proven track record monitoring system performance, resource utilization, and backup integrity in a cloud or hybrid environment.
Solid baseline troubleshooting skills across Linux and/or Windows operating systems and basic cloud networking (DNS, routing, security groups).
Excellent verbal and written technical communication skills, with experience creating standard operating procedures (SOPs) and knowledge base articles.
US Citizen with an active Top Secret security clearance (or Secret with ability to obtain/maintain Top Secret, as required by customer contract).

Desired Qualifications:

AWS Certified Cloud Practitioner, AWS Certified Solutions Architect – Associate, or AWS Certified SysOps Administrator – Associate.
Relevant DoD 8570/8140 baseline certification (e.g., CompTIA Security+, Network+, or CySA+).
Familiarity with basic scripting (e.g., Bash, PowerShell, Python) for routine administrative queries or log parsing.
Familiarity with Department of War (DoW) security controls, ticketing processes, or Air Force base operations.

The estimated salary range for this position is $60,000.00 - $110,000.00, commensurate on experience and technical skillset.

We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.

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