Operations Coordinator

Company Description Dare to Care too is a Multi Specialty Practice that serves the Maryland, Washington DC and Virginia area by providing a wide range of services including but not limited to the assessment and treatment of children ages six (6) and older and adults with physical and behavioral health disorders utilizing a comprehensive approach. Consideration and customer care and empowerment is extremely important to us and we seek team members who share these ideals.

Job Description

We are seeking a high-energy, Client-centered Office Coordinator to join our multispecialty team. You will be the "face" of our practice - managing complex phone systems and hospital communications - while maintaining the clinical skills to step into the back office at a moment's notice. This role requires a professional who remains calm under pressure and can pivot from administrative problem-solving to direct client care.

Key Responsibilities

• Front-End Operations & Navigation:
• Serve as the primary point of contact, navigating a multi-line phone system with professional etiquette.
• Coordinate directly with hospital departments for patient records, discharges, and continuity of care.
• Perform comprehensive patient intake, insurance verification, and prior authorizations.
• Manage financial transactions, including collecting co-payments and reconciling daily deposits.
• Clinical Support (Back Office):
• Transition to clinical duties to assist with patient flow, rooming patients of all ages (6+).
• Perform clinical procedures: Phlebotomy, EKGs, and capturing accurate vital signs.
• Maintain clean, sterilized exam rooms and manage clinical supply inventory.
• Patient Navigation:
• Provide empathetic, age-appropriate care for clients ranging from children (6+) to adults 101 years old.
• Use critical thinking to prioritize urgent patient needs and resolve scheduling conflicts in stressful, fast-paced situations.

Qualifications

Qualifications & Requirements

• Education: High school diploma required; Medical Assistant (MA) certification highly preferred.
• Technical Skills: Proficiency in Electronic Medical Records (EMR) systems and multi-line phone hardware.
• Clinical Skills: Demonstrated experience in venipuncture (Phlebotomy), EKG administration, and vitals.
• Soft Skills: Exceptional patience, ability to multitask, and a "self-starter" mentality.

Additional Information

• Ability to stand/walk for 50% of the shift and lift up to 20-30 lbs.
• Seeking optimistic and open minded individual to start immediately
• Flexible scheduling between 10am-8:00pm five days per week. some Saturday work 10am-2pm once or twice monthly may be needed.
• Opportunity for growth for the right candidate.
• New Graduates welcome to apply.
• Being detail oriented is a plus.
• supervisory experience a plus
• Ensure accurate contact information is on Resume.
• No calls please