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Added 1 min ago
AP
CNA/HHA PART TIME ALL SHIFTS
Addison Place
New Castle, IN
- Part-time
…opportunity is always present. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has…
Added 1 min ago
SO
THS Department Head - Precision Machining Technology (PMT)
State of Connecticut
Waterbury, CT
- $76,006 to $122,119 USD / year
…curricula when needed. These relationships also connect the program and students to employment and work-based learning opportunities. For more information regarding this, please review your…
Added 1 min ago
Psychologist (Clinical) (40 Hour)
State of Connecticut
East Windsor, CT
…clinical consultant on challenging cases, contribute to the development and implementation of innovative service programs, and support integrated treatment planning across disciplines. In…
Added 1 min ago
SO
Labor Department Associate Community Services Representative
State of Connecticut
Wethersfield, CT
- $66,725 to $83,665 USD / year
…Adjudications staff. Also, UISPU is responsible for the Shared Work program, Social Security Verifications, Name Mismatch, Dependency, Child Support, Alien, and administers the Disaster…
Added 1 min ago
Certified Addiction Counselor (40 Hour)
State of Connecticut
Middletown, CT
Professional growth and development opportunities
Added 1 min ago
Advanced Clinical Social Worker (40 Hour)
State of Connecticut
Colchester, CT · Westbrook, CT
Professional growth and development opportunities.
Added 1 min ago
Advanced Clinical Social Worker (40 Hour)
State of Connecticut
Litchfield, CT · Waterbury, CT
Professional growth and development opportunities.
Added 1 min ago
Advanced Clinical Social Worker (40 Hour)
State of Connecticut
Norwich, CT
Professional growth and development opportunities.
Added 2 mins ago
AI Principal Technical Program Manager
JPMC page
New York, NY · NY
As a Principal Technical Program Manager at JPMorganChase in Corporate- AI/ML Data Platforms team, you will lead complex, multi-functional technology projects and programs that will impact…
Added 6 mins ago
Teaching Assistant (Multiple Positions Available)
Rutgers University-New Brunswick
NJ
Understands training objectives and learning outcomes.
Added 18 mins ago
SB
TUTOR-Interventionist
South Burlington School District (VT)
South Burlington, VT
- From $75 USD / hour
Position Summary: Provides a highly specialized and intensive program of instructional, behavioral, and/or personal support services to designated students in a variety of settings. Uses…
Added 20 mins ago
UO
Temporary School and Public Programs Educator
University of North Carolina- Chapel Hill
NC
- $20 to $22 USD / hour
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include…
Added 25 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
…setting performance expectations and delivering actionable management reporting, this role directly strengthens operational consistency and service accuracy across the region. Ultimately,…
Added 25 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
…setting performance expectations and delivering actionable management reporting, this role directly strengthens operational consistency and service accuracy across the region. Ultimately,…
Added 25 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
…setting performance expectations and delivering actionable management reporting, this role directly strengthens operational consistency and service accuracy across the region. Ultimately,…
Added 29 mins ago
Merrill Advisor Development Program - Financial Advisor: Greater Atlanta Market
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 29 mins ago
Merrill Advisor Development Program - Financial Advisor: Louisville & Assoc. Market
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 36 mins ago
Membership Content Coordinator Contractor (Remote)
Teaching Strategies, LLC
Remote, United States
The Membership Content Coordinator is essential in managing and developing the comprehensive content catalog and annual learning calendar for our Professional Development Memberships. They…
Added 41 mins ago
Area Manager
Ruppert Landscape
Wake Forest, NC
…Area Manager also supports business growth through employee development, customer retention, and identifying opportunities to expand…
Added 48 mins ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Lead and develop a high-performing team through hiring excellence, performance management, and development planning that strengthens bench and readiness.
Added 48 mins ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Lead and develop a high-performing team through hiring excellence, performance management, and development planning that strengthens bench and readiness.
Added 48 mins ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Lead and develop a high-performing team through hiring excellence, performance management, and development planning that strengthens bench and readiness.
Added 48 mins ago
Sr. Product Analyst - IT Generation App Ops
Constellation
Pottstown, PA · Delta, PA · Middletown, PA
Bachelor's degree in Computer Science or related discipline and 5 - 8 years of experience (product development, product management, business analysis) or 9 - 12 years relevant work…
Added 48 mins ago
Registered Dietitian Nutritionist - Inpatient Nutrition
Geisinger
Danville, PA
Career growth through our Professional Development Program
Added 49 mins ago
TG
Toddler Lead Teacher
The Goddard School in Vinings
Altanta, GA
- $18 USD / hour
…monthly school themes. Most importantly, they create a positive learning environment in their classroom where children develop a lifelong love of learning! Our lead teachers need to have a…

Dane Street, LLC

IME Washington Operations Manager

Remote, United States

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

JOB SUMMARY

The Washington Operations Manager oversees daily center operations to drive overall profitability, team efficiency, and sustained referral growth. By setting performance expectations and delivering actionable management reporting, this role directly strengthens operational consistency and service accuracy across the region. Ultimately, it protects Dane Street’s financial health while fostering a collaborative, results-driven workplace environment that ensures high client satisfaction.

Mission, Culture & Values At Dane Street, we believe exceptional employee experiences create exceptional client experiences. Our culture is built on collaboration, continuous improvement, accountability, and care.

We care for our customers, we care for our employees, and we care for one another. Every team member plays an important role in creating an environment where people feel respected, supported, empowered to grow, and inspired to do meaningful work.

What You'll Do Driving Revenue Growth

The Operations Manager drives revenue growth by delivering excellent Customer service.
This includes meeting scheduling best practices and turnaround time requirements.
Ensuring the timely delivery of high quality reports.
Managing client inquiries in a timely manner.

Optimizing Physician cost

Ensuring that client invoices adhere to the agreed upon fee schedule.
Overseeing the proper selection of physicians.
Specifically ensuring that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule.
Building relationships with key physicians to ensure panel retention.

Manage Staff Performance and capacity

Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.
Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.

Client Interaction

The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis.

On-Site Clinics

Dane Street operates several clinics throughout Washington State for both L&I and self-insured customers.
This position is responsible for oversight and management of all on-site clinics, ensuring appropriate staffing, schedules, and clinic requirements are being met.
Making strategic decisions regarding expansion to new sites and/or changing locations to increase clinic availability.

Other duties & special projects, as assigned and based on business needs.

What Makes This Role Successful:

Success in this role is defined by executing the IME rules and regulations for Washington workers’ compensation, maintaining exceptional levels of service and quality, relationship building with both the requestors and physicians, growing Dane Streets referral numbers and overall footprint in Washington.

What Your First 90 Days May Look Like:

First 30 days will be learning the people, process and technology that goes into daily workflow and assuring the appropriate foundation to lead the team
First 31-60 days is to evaluate and engage with the people and process and start to develop next steps into the strategy that will continue with the current strengths and make adjustments where there are opportunities
First 61-90 days will begin to implement new processes and changes to the program and take charge as a leader over the team and the performance of the Washington operation.

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.

JOB LOCATION:

Must reside in Washington State, preferably in the Seattle–Tacoma–Bellevue metro area. This position will be primarily work-from-home, with the requirement to visit the on-site clinics on a routine basis and as needed to manage the operations.

Must Haves:

Business experience in a healthcare and/or insurance setting is preferred.
Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred.
Experience and thorough understanding of the Washington L&I claims process.

Preferred Qualifications:

Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Examples:

Prolonged periods sitting or remaining stationary at a desk and working on a computer.
Constant operation of a computer, keyboard, mouse, and other digital productivity tools.
Close visual acuity required to view computer screens, analyze data, and read extensive digital documentation.
Frequent communication with team members, leadership, and external partners via email, chat, phone, and video conferencing platforms.
Occasional moving or positioning of office equipment or files weighing up to 10–15 pounds.

Why Join Dane Street?

Collaborative remote culture
Professional growth opportunities
Meaningful work supporting the healthcare industry
Comprehensive benefits
Great Place to Work Certified since 2021
Commitment to employee development

WORK FROM HOME TECHNICAL REQUIREMENTS:

Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Equal Opportunity Statement:

At Dane Street, caring for people is at the heart of what we do. We are committed to creating an inclusive workplace where every employee feels respected, valued, and empowered to contribute. We provide equal employment opportunities to all applicants and employees and make employment decisions based on qualifications, merit, business needs, and without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

This job description is subject to change at any time.

We offer generous Paid Time Off, excellent benefits package and a competitive salary. If you want to work in an exciting, fast-paced environment where you can provide meaningful contributions, then we encourage you to apply.

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exam and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process. Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

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More about this job

Skills

Reporting
Customer service
Scheduling
Relationship building
Manage personnel
Corporate social responsibility
Quality assurance
Sales
Workflow
Communication skills
Computer skills
Documentation
Leadership
Office equipment

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