Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Remote Medical Customer Service Specialist
CHS
Fort Smith, AR
1-2 years of customer service experience required, preferably in a call center or help desk environment required
Added just now
Education Program Assistant 2 (Short-Term)
OSU Oregon State University
United States
Associate's degree and three years of work experience (paid or volunteer) supporting community programs that serve children, youth or adults OR
Added just now
Assistant Branch Manager
Goldsboro, NC
· Partner with Community Development Relationship Managers and branch leadership to execute outreach efforts aligned with community needs and branch goals.
Added just now
CR
Sales Associate, Apartments.com - Colorado Springs, CO
CoStar Realty Information, Inc.
United States
- $65,000 to $70,000 USD / year
Candidates must possess a current and valid driver’s license
Added 1 min ago
V
Licensed Practical Nurse (LPN) (Developmental Disabilities)
Vinfen
Weymouth, MA
- $38.44 USD / hour
Professional Development•Acts as positive role model for colleagues and staff.•Actively participates in trainings offered by Vinfen.•Attends conferences and educational opportunities, as…
Added 1 min ago
EC TEACHER ASSISTANT (8 HR)
Rockingham County Schools
Eden, NC
Reconciles minor student conflicts. Participates in the development of discipline policy. Disciplines misbehavior through approved methods.
Added 1 min ago
PT
Lube and Tire Technician
Plaza Tire Service
O'Fallon, MO
- $16 to $19 USD / hour
…Automotive Technician, Lead Automotive Technician, Service Associate, and other field…
Added 1 min ago
M
Secretary III-DW
MTC
Chaparral, NM
- $22.33 USD / hour
9. Participate in the development of new and revised facility operating procedures in compliance with corporate procedures. Maintain and update master facility operating procedures.
Added 1 min ago
Wealth Mgmt Client Associate 2
U.S. Bancorp Advisors, LLC
South Pasadena, CA
…phones, opening and disseminating mail. Assists in business development at the direction of the Investment Relationship Managers such as: meeting with existing or new prospects, contacting…
Added 1 min ago
Construction Services Associate
Doane University
Crete, NE
The Construction Services Associate is responsible for the maintenance, repair, and construction of campus buildings, facilities, and grounds. This includes carpentry, masonry, plumbing,…
Added 2 mins ago
Material Handler
Sonepar
Albuquerque, NM
…associates, featuring a variety of e-learning and practical development training to boost your operational skills. Satisfactory completion of PEAK I is rewarded through a $1 increase to an…
Added 3 mins ago
WS
Postdoc Research Associate
Washington State University
Pullman, WA
- $62,232 USD / year
306-YY_FACULTY - Postdoctoral Research Associate
Added 3 mins ago
Senior Associate Marketing Project Manager
JBS USA
Greeley, CO
Senior Associate Manager, Marketing Project Management
Added 3 mins ago
Leasing Associate
RPM Living
Dallas, TX
The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord…
Added 3 mins ago
SC
Facilities Manager
Sonoma County Library
Rohnert Park, CA
- $62.79 to $78.41 USD / hour
…security activities of library facilities; aids in the planning, development, and installation of new sites, facilities, and buildings; if required, performs difficult building maintenance…
Added 3 mins ago
Experienced Clinical Research Associate (CRA II/Sr CRA) - US Central - Multiple Therapeutic Areas Available
Thermo Fisher Scientific
Remote, United States
Candidates must live within 60 miles of the nearest major airport
Added 3 mins ago
Manufacturing Planner/Scheduler ll
Thermo Fisher Scientific
Miami, OK
Associate's degree with at least 4 years of relevant professional experience
Added 4 mins ago
U
Strategy & Operations Associate, Global Membership
Uber
San Francisco, CA
- $106,000 to $118,000 USD / year
The Strategy Associate, Global Membership will help drive member engagement and improve the member experience across Uber's global membership program, Uber One. This role will support the…
Added 4 mins ago
Registered Nurse (RN) 4S (IMC/PCU)
Inova
Fairfax, VA
This role will be Full-Time, Days (3- 12 hour shifts) 7:00 a.m
Added 4 mins ago
Social Worker MSW, LTAC PRN
Unity Health
Searcy, AR
…in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will…
Added 4 mins ago
ASSOCIATE TEACHER
Fairbanks Native Associ
Fairbanks, AK
Willingness to obtain a Child Development Associate Certification or SEED Practitioner Level Six (6) within one (1) year of hire.
Added 5 mins ago
Associate (SAPT) Riverchase Galleria
Lane Bryant Brands Opco LLC
Store 6518-Riverchase Gall-LaneBryant-Hoover, AL
Overview: The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals.
Added 5 mins ago
Sales Associate
Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.
Store 5340-The Village at Meridian-Soma-Meridian, ID
As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer…
Added 5 mins ago
LB
Associate
Lane Bryant Brands Opco LLC
Store 4759-North Riverside-LaneBryant-Riverside, IL
- $15 to $15.25 USD / hour
Overview: The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals.
Added 5 mins ago
CF
Sales Associate, Arden Fair
Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.
Store 3213-Arden Fair-WHBM-Sacramento, CA
- $16.9 to $21.1 USD / hour
As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer…

Dane Street, LLC

Complex Peer QA Supervisor

Remote, United States

Apply on apply.workable.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

JOB SUMMARY

The Operations QA Supervisor is responsible for managing the various aspects of a Medical File Review process, specifically the intake, turnaround time, quality, supervision, and direct oversight of the Quality Assurance teams.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Directly overseeing client experience and quality.

Mission, Culture & Values At Dane Street, we believe exceptional employee experiences create exceptional client experiences. Our culture is built on collaboration, continuous improvement, accountability, and care.

We care for our customers, we care for our employees, and we care for one another. Every team member plays an important role in creating an environment where people feel respected, supported, empowered to grow, and inspired to do meaningful work.

What You'll Do

Main Duties:

Supervise the assigned staff and oversee the CSR and QA Boards to ensure a timely and accurate process of each file.
Conduct daily audits on staff to ensure that goals are met, and coaching/training is provided when required.
Provide details of board reviews to the manager to ensure the efficiency and productivity of staff.
Assist in identifying & correcting staff performance
Ensure referrals meet the client-directed Turn Around Time (TAT).
Assist the management team with ensuring intake completion
Assist management team with scheduling and coordinating depositions
Other duties & special projects, as assigned and based on business needs.
Training QA team
Implement proper workflow to grow client experience.
Have Monthly performance reviews with your direct reports.

Oversight of QA Case Handling:

Ensure appropriate QA staff are assigned to each file to designate file handling responsibilities amongst the team.
Ensure that all QA staff adhere to and meet their specific job duties, including but not limited to:
Following up with Physicians for outstanding reports
Reviewing received reports for accuracy
Delivering completed reports back to all applicable parties
Following all client-specific instructions
Actively participate in issue resolution by working with the required QA, physicians, Account managers, and/or other related parties
Follow up with physicians with any additional questions or need for further clarification and Client outreach to advise of delays for status updates.
Ensure correct Doctor Payment amount and Client Invoice amount upon approval of referrals.
Assist with report QAs and Approvals as needed

Other duties & special projects, as assigned and based on business needs.

What Makes This Role Successful: Business experience in a healthcare and/or insurance setting is preferred. Good communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently, and meet specific deadlines. Computer literacy and typing skills are essential. 2–4+ years of experience in customer service, account management, customer success, insurance operations, healthcare operations, or another client-facing operational environment. Present exceptional communication skills with a clear understanding of company business lines.

What Your First 90 Days May Look Like:

First 30 days

Learn the Medical File Review process, including intake, QA workflows, and turnaround time expectations.
Understand CSR and QA boards, staff responsibilities, and client-specific requirements.
Build relationships with QA staff, physicians, Account Managers, and leadership.
Review existing quality standards, performance expectations, and reporting processes.
Identify workflow challenges and opportunities for improvement.

First 31-60 days

Direct day-to-day Quality Assurance workflows, team assignments, and operational board management.
Perform daily quality audits on team members while delivering targeted guidance and training as needed.
Track turnaround time metrics, review precision, and outstanding medical review files.
Guarantee strict compliance with client specifications and facilitate punctual report distribution.
Remediate staff performance gaps and support resolution of complex operational and customer challenges.
Hold monthly performance reviews with assigned team members.

First 61-90 day

Demonstrate full ownership of QA team performance and daily operations.
Ensure consistent quality, productivity, and turnaround time expectations are met.
Identify and implement workflow improvements to enhance efficiency and client experience.
Strengthen staff accountability through ongoing coaching and performance management.
Monitor team performance and provide regular updates to management.
Identify opportunities to improve quality, communication, and overall service delivery.

Requirements

EDUCATION/CREDENTIALS:

An Associate’s Degree is preferred.

Must Haves:

Exceptional written and verbal communication, professional judgment, discretion, relationship-building, and conflict-resolution skills.
Strong critical thinking and independent case assessment; ability to interpret complex instructions, recognize risks, and determine appropriate escalation.
Excellent organization, prioritization, time management, and follow-through across high-volume, deadline-driven work.
Working knowledge of clinical and legal review workflows, expert credentials, report quality expectations, and company service lines.
Ability to coordinate across clients, physicians, attorneys, adjusters, Sales, Operations, Management, and Finance.
Computer literacy, typing proficiency, and ability to learn and maintain accurate records in company systems.
Leadership experience

Preferred Qualifications:

This position encompasses client relationship management, independent case assessment, service-line development, physician coordination, quality assurance, legal documentation, fee negotiation, deposition and testimony coordination, and daily operational oversight. The role requires independent judgment, management of competing priorities across multiple service lines, and direct accountability for matters affecting service quality, turnaround times, client satisfaction, and revenue opportunities. Time-sensitive needs may require availability outside standard business hours, including same-day or 24-hour requests and testimony-related matters, consistent with company.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Examples:

Prolonged periods sitting or remaining stationary at a desk and working on a computer.
Constant operation of a computer, keyboard, mouse, and other digital productivity tools.
Close visual acuity required to view computer screens, analyze data, and read extensive digital documentation.
Frequent communication with team members, leadership, and external partners via email, chat, phone, and video conferencing platforms.
Occasional moving or positioning of office equipment or files weighing up to 10–15 pounds.

Why Join Dane Street?

Collaborative remote culture
Professional growth opportunities
Meaningful work supporting the healthcare industry
Comprehensive benefits
Great Place to Work Certified since 2021
Commitment to employee development

WORK FROM HOME TECHNICAL REQUIREMENTS:

Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Equal Opportunity Statement:

At Dane Street, caring for people is at the heart of what we do. We are committed to creating an inclusive workplace where every employee feels respected, valued, and empowered to contribute. We provide equal employment opportunities to all applicants and employees and make employment decisions based on qualifications, merit, business needs, and without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

This job description is subject to change at any time.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

Apply on apply.workable.com About employer

Report this job

Work requirements

Jobs in the United States