Operations Manager - Data Center Solutions

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking an Operations Manager for Data Center Solutions. As the Operations Manager, you will be responsible for building a scalable operational model to replicate and expand across current and future data center projects. Ultimately, this role will have a direct impact on helping DSG meet our goal of scaling our data center business from $50M to $300M+ in revenue by 2028. You will oversee the Assistant Operations Lead, who manages the wire cutting operations in Fargo, North Dakota, and the Service Associate Project Leads, who execute onsite operations at remote sites across the US. You will design operational playbooks, establish quality and delivery standards, manage the logistics network and oversee resource allocation. The Operations Manager must balance strategy, scaling, process improvement, team development and excellence across all locations. Extensive travel is required in this role – currently throughout North Dakota and Texas but will expand as we grow. The ideal candidate lives within commuting distance of Fargo, ND, which is the base for wire cutting operations.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of an Operations Manager for Data Center Solutions at DSG:

• Strategic Scaling & Process Design
• Build a replicable and scalable operational model to implement at multiple locations through the design and standardization of SOPs and playbooks for wire cutting operations, vendor-managed inventory (VMI), storage and logistics.
• Plan and execute the launch of remote operational sites in Texas, Central North Dakota and future locations; determine facility requirements, staffing, equipment and process modifications.
• Establish quality standards, delivery metrics and operational KPIs across all locations to measure performance and drive continuous improvement.
• Multi-Site Operations Leadership
• Manage the Assistant Operations Lead, who oversees day-to-day wire cutting operations in Fargo, ND through guidance, support, and feedback.
• Oversee Service Associate Project Leads at remote sites to ensure standardized execution, providing support as needed.
• Build a high-performing operations team across all locations through the recruitment, hiring, training and development of employee owners.
• Manage staffing and resource allocation across sites, staffing teams appropriately based on customer volume, growth projections and operational needs.
• Service & Delivery Management
• Ensure flawless execution of wire cutting operations, including production scheduling, quality control, team management and equipment management.
• Lead VMI and storage programs across all customer accounts and locations; optimize inventory positioning and service delivery.
• Ensure reliable, on-time delivery of materials through the management of logistics across all sites, including the utilization of DSG delivery capabilities and third-party carrier relationships.
• Manage project handoff from purchase order to execution, ensuring the team has what it needs to complete customer cuts and deliver services on time.
• Financial & Performance Management
• Manage multi-site operational budgets and resource allocation to optimize profitability across locations.
• Track operational KPIs across all sites, including metrics such as on-time delivery, quality metrics, cost per unit, staffing productivity and customer satisfaction.
• Identify cost-saving opportunities and process improvements to drive efficiency gains as volume scales.
• Cross-Functional Collaboration
• Work closely with the Inside Sales Manager [TF1] as a peer. Validate quotes for pricing and service fees and advise on feasibility and timelines to ensure customer commitments are operationally achievable.
• Partner with Business Development Managers and/or Outside Sales Account Managers to understand opportunity scope and advise on delivery capability and resource requirements.
• Coordinate with branch-level sales teams to ensure their understanding of service delivery capabilities and operational requirements for data center projects.
• Collaborate with the Director of Data Center Solutions on strategic direction, market expansion and long-term scaling plans.
• Other job duties as assigned.

A Successful Operations Manager for Data Center Solutions typically has:

• A valid driver’s license, an acceptable driving record and a willingness to travel extensively (required).
• 5+ years of operational management experience, preferably in manufacturing, distribution, logistics or specialized services.
• Demonstrated success in managing multi-site operations.
• Experience in scaling operations from startup/early stages to repeatable, scalable models for future growth.
• Proven record of improving operational efficiency, reducing costs, and increasing profitability as volume scales.
• Demonstrated success in building high-performing teams; developing people and holding them accountable.
• Experience in managing fleet operations, transportation logistics or carrier relationships; knowledge of cost optimization and on-time delivery metrics.
• Strong inventory management skills and a customer service mindset, especially in B2B contexts.
• Operational excellence; you sweat the details (execution) and keep your eye on the big picture (strategy).
• A strategic and entrepreneurial mindset with resourceful problem-solving skills.
• Competency in using data and metrics to guide decisions rather than instinct alone.
• Collaborative communication skills to explain complex operations in relatable terms to employee owners throughout the organization.
• Previous experience in electrical supply, data center, IT infrastructure or related industries is preferred.
• Knowledge of mission-critical infrastructure, high-reliability standards and/or quality certifications (ISO 9001, AS9100, etc.) is preferred, but not required.
• Working knowledge of ERP systems, transportation management systems (TMS) or operations management software is a plus.

At DSG, We Offer Benefits Built for You:

• We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).
• We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.
• We offer competitive compensation packages based on your experience and potential.
• You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Our comprehensive benefits package, including medical, dental and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability and a Health Savings Account (HSA) with employer contribution, among many others.
• We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance and a Dependent Care Flexible Spending Account (FSA).
• Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• You will receive a discount on all DSG-supplied products.
• We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.