Operations Manager

JOB SUMMARY:

As an Operations Manager with Dentistry 4 Kids, you will play a key role in leading the daily operations of our pediatric dental practice while ensuring an exceptional, patient-first experience for every child and family. We’re looking for a passionate, strategic leader who loves working in a pediatric environment, builds strong relationships, and is committed to creating a positive team culture.

You will be responsible for driving financial performance, supporting revenue growth, improving operational efficiency, and developing a high-performing team. Through effective leadership, strategic planning, and strong communication, you will establish and maintain systems that promote patient satisfaction, retention, case acceptance, employee engagement, and provider success.

As a team culture advocate, you will foster a collaborative, supportive workplace where team members feel valued and empowered to deliver outstanding care. You will also partner with regional leadership and cross-functional departments to ensure smooth practice operations and support our mission of helping children achieve a lifetime of great oral health.

EDUCATION / CREDENTIALS:

• Bachelor’s degree in Business or a related field preferred; Master’s degree a plus, or equivalent work experience.

• CPR Certified

JOB-RELATED EXPERIENCE:

• Minimum of 3–5 years of progressive leadership and practice management experience.

• Proven ability to strategically plan, manage, and improve operational efficiency.

• Strong communication, problem-solving, relationship-building, and leadership skills.

• Experience leading, mentoring, coaching, and developing team members.

• Background or training in dentistry, healthcare, business operations, or employee development.

• Healthcare management, dental practice management, or customer service leadership experience preferred.

• A genuine passion for working with children and creating a positive pediatric patient experience.

JOB-RELATED SKILLS / COMPETENCIES:

• Demonstrates a patient-first approach when managing daily operations and making business decisions.

• Strong interpersonal skills with the ability to build trusting relationships with patients, families, providers, and team members.

• Ability to lead, develop, motivate, and hold team members accountable while fostering a positive, collaborative culture.

• Strong business acumen, financial awareness, and the ability to manage expenses while supporting revenue growth.

• Excellent critical thinking and decision-making skills, with the ability to identify challenges and implement effective solutions.

• Proven ability to assess workflows, improve processes, and increase operational efficiency.

• Ability to plan strategically, prioritize competing responsibilities, and coordinate daily activities, staffing, and schedules.

• Skilled in evaluating employee performance, providing constructive feedback, and supporting professional development.

• Ability to collaborate effectively with regional leadership and cross-functional departments to achieve practice and organizational goals.

MAJOR DUTIES AND RESPONSIBILITIES:

• Oversee the daily operations of the practice, ensuring efficient workflows, strong financial performance, and an exceptional patient experience.

• Lead, supervise, and develop office staff through effective coaching, delegation, problem-solving, and conflict resolution.

• Champion a positive team culture that encourages collaboration, accountability, employee engagement, and provider satisfaction.

• Partner with the Regional Director of Operations (RDO) and Human Resources to recruit, select, and onboard new team members.

• Coordinate employee training and development, ensuring all required learning modules and training are completed on time.

• Conduct regular team meetings to communicate goals, share updates, address concerns, and strengthen team engagement.

• Evaluate employee performance, complete performance reviews, and provide ongoing feedback and coaching.

• Establish and implement operational policies, procedures, and action plans that support patient satisfaction, patient access, retention, case acceptance, employee engagement, and financial performance.

• Monitor practice performance and implement strategies to meet or exceed established goals, including annual Net Promoter Score (NPS) targets.

• Identify opportunities to improve operational efficiency, streamline processes, and enhance the overall patient and team experience.

• Maintain a patient-first mindset in daily decision-making, ensuring patients and families receive attentive, compassionate, and high-quality service.

• Address patient, family, and employee concerns promptly and professionally, working toward effective resolutions.

• Monitor expenses, support revenue cycle activities, and ensure accurate and timely documentation to support the financial health of the practice.

• Collaborate with Human Resources, Marketing, Finance, and other departments to support practice initiatives, company policies, and organizational objectives.

• Serve as the primary liaison between the practice and regional leadership, internal departments, and other relevant partners.

• Promote a safe working environment by promptly reporting safety incidents, attending required safety training, and ensuring compliance with established safety procedures.

• Maintain compliance with applicable state and federal regulations, company policies, and industry requirements.

• Monitor employee certifications and licenses to ensure they remain current and valid.

• Complete all mandatory company learning modules and job-specific training within established deadlines.

SCHEDULE:

Monday–Thursday: 8:00 AM–5:00 PM

Friday: 7:30 AM–2:00 PM