Technical Systems Analyst

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance
• Wellness resources

About the Role:

D. Kent Consulting Group, LLC is seeking a sharp, driven Technical Analyst with federal government experience to join our team in Springfield, VA. This is an exciting opportunity to apply your analytical and technical expertise in a dynamic consulting environment where your work makes a real impact. The Technical Analyst will provide technical support that contributes to business operations and modernization efforts in an IT environment. This role will serve as a trusted advisor for mission program offices, helping conduct technical configuration documentation, testing and evaluation, change management, and creating knowledge articles that improve operational effectiveness. If you thrive on solving complex problems and delivering data-driven solutions, we want to hear from you.

Job Responsibilities:

• Analyze technical systems, processes, and data to identify trends, issues, and opportunities for improvement
• Develop and maintain technical documentation, reports, and dashboards for stakeholders
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions
• Support system integration, testing, and quality assurance activities
• Monitor system performance and provide recommendations for optimization
• Assist in the development and implementation of technical strategies and project plans
• Present findings and technical insights to both technical and non-technical audiences

Specific Duties:

• Design, develop, test, and maintain VBA-based solutions in Microsoft Visio and Excel supporting Technical Configuration Diagram (TCD) processes.
• Develop and enhance custom Visio templates, stencils, shapes, and user interfaces to support infrastructure and architecture change approvals.
• Maintain automated enterprise-wide updates to ensure TCD templates, code, metadata, and stencils remain standardized across the organization.
• Develop Excel- and Visio-based tools that automate data validation, reporting, bulk updates, and business-rule enforcement.
• Provide technical support and troubleshooting for end users and administrators, including development of custom solutions to meet operational needs.
• Design, maintain, and support production and development environments, including access controls, permissions management, and system reliability.
• Create and maintain technical and user documentation, knowledge articles, and training materials for supported solutions.
• Lead and coordinate development activities, project planning, task tracking, and status reporting throughout the project lifecycle.
• Collaborate with stakeholders to gather requirements, evaluate change requests, and implement effective technical solutions.
• Communicate technical concepts, project status, and system issues to both technical and non-technical audiences.

Position Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
• Proven experience as a Technical Analyst or similar role in a consulting or government environment
• Strong proficiency in data analysis tools, SQL, and/or business intelligence platforms
• 3+ years of experience designing, developing, testing, and maintaining VBA solutions in Microsoft Visio and Excel within a production environment.
• Advanced experience with Microsoft Visio, including development of custom templates, stencils, shapes, and diagramming solutions.
• 3+ years of experience providing technical support and troubleshooting for end users in an enterprise IT environment.
• Experience developing VBA solutions that integrate Microsoft Office applications, including Visio, Excel, and Word.
• Experience supporting infrastructure, system administration, or network engineering activities within a Microsoft environment.
• Experience developing automation solutions that leverage data validation, business rules, reporting, and workflow efficiencies.
• Strong troubleshooting, analytical, and diagnostic skills with the ability to resolve complex technical issues.
• Strong written and verbal communication skills, including technical documentation and communication with both technical and non-technical stakeholders.
• Experience creating and maintaining technical documentation, user guides, knowledge articles, and training materials.
• Experience leading tasks, coordinating stakeholders, and working independently in a fast-paced development environment.
• Familiarity with Windows administration concepts, command-line tools, and environment variables.
• Ability to obtain and maintain a Public Trust clearance.

About Us:

D. Kent Consulting Group, LLC is a trusted consulting firm based in Maryland, dedicated to delivering innovative technical solutions and strategic support to our clients. We pride ourselves on building a collaborative, growth-oriented workplace where talented professionals can do their best work. Our team is passionate about excellence, and we are committed to making a meaningful difference for every client we serve.

Flexible work from home options available.