Help Desk Tier III (Systems Administrator)

Help Desk Analyst (Systems Administrator)

ON SITE | Scott AFB, Illinois | Shift Work | Ability to Obtain Secret Clearance

NO RELOCATION AVAILABLE- Position is ONSITE @ Scott Air Force Base- Illinois.

If you enjoy solving technical problems, supporting mission-critical logistics systems, and helping users keep essential applications running, we would love to talk.

Why This Role Exists

The work we do has real impact, and the people behind it matter just as much.

D&G is seeking a Help Desk Analyst (Systems Administrator) to support the United States Transportation Command (USTRANSCOM) Integrated Data Environment & Global Transportation Network Convergence (IGC) Program. IGC provides a centralized platform for accessing common data, business services, and material asset visibility, delivering integrated logistics information that supports Combatant Commands, Military Services, and other Federal agencies.

This role is ideal for someone who enjoys troubleshooting complex technical issues, supporting enterprise applications, and ensuring mission-critical systems remain available for users across the Department of Defense logistics enterprise.

What You Will Do

• Monitor, troubleshoot, and support IGC production applications while responding to user incidents submitted through support tickets, email, phone, and in-person requests. • Diagnose and resolve hardware, software, application, and system issues in a timely manner. • Provide technical guidance and user support for application functionality, troubleshooting, and issue resolution. • Test and evaluate new technologies to improve or enhance existing systems and processes. • Monitor system health, performance, and usage, producing reports and recommendations as needed. • Collaborate with software developers, system administrators, QA teams, and other cross-functional stakeholders to resolve technical issues. • Document, track, and maintain detailed records of incidents, resolutions, and system changes. • Maintain and update internal IT procedures, technical documentation, and knowledge base articles. • Participate in system maintenance activities and support continuous process improvements. • Support additional technical and program requirements as assigned by the Program Manager.

What We Are Looking For

Required

• Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, or a related technical field.

OR

• Bachelor's degree in any field and one of the following certifications: • CompTIA Cloud+ • SSCP • CompTIA Security+ • GIAC Security Essentials (GSEC)
• Experience with PowerShell, Bash, or Python. • Experience supporting enterprise technologies such as TCP/IP, DHCP, DNS, VPNs, VMware, Hyper-V, or KVM. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent written and verbal communication skills. • Ability to obtain and maintain a DoD Secret security clearance.

Preferred

• Experience supporting Federal Government IT systems. • Experience supporting Department of Defense enterprise environments. • Experience with enterprise service desk operations and ticket management systems. • Familiarity with Windows Server administration, virtualization technologies, and enterprise networking concepts.

Clearance and Eligibility

• Ability to obtain and maintain a DoD Secret security clearance. • This role is restricted to U.S. person(s) (U.S. citizens, permanent residents, and other protected individuals under 8 U.S.C. 1324b(a)(3)).

Location

• On site at Scott Air Force Base, Illinois. - NO RELOCATION AVAILABLE. • Shift work is required to support operational requirements.

Who We Are: D&G is one of the fastest-growing companies in the Washington, DC area and honored to be named one of the “Best Places to Work” in the nation. We are an 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Women-Owned Small Business (WOSB) that has been recognized at the highest levels, including the DHS Secretary and Secretary of the Army PM and Team of the Year Awards. We are driven to mission success through a combination of ownership, leadership, and accountability. We believe in giving back to our community and proudly supporting organizations such as Homes for Our Troops, SemperK9, and Wreaths Across America.

Why choose us?

We invest in our employees in all aspects of their life and we value family. We offer market-competitive salary, a generous PTO package, and comprehensive medical, dental, vision and life insurance plans. We also offer 401K, short/long-term disability insurance, a fun and engaging culture, and training opportunities to keep you up to speed with the latest technologies.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

E-Verify Participation Poster (uscis.gov)

‍Accommodations If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Human Resources Staff by sending an email to hr@dngsolutions.com (https://dgiss771-my.sharepoint.com/personal/christina_hillegas_dngsolutions_com/Documents/Desktop/hr@dngsolutions.com) . This option is reserved only for individuals who are requesting reasonable workplace accommodation. It is not intended for other purposes or inquiries.

Notification for current or previously cleared professionals:

Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. D&G recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, containing potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to D&G ’s applicant tracking system.

By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.