Jobs in the United States

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Added 7 mins ago
Hardware Engineer II
Honeywell Aerospace
Clearwater, FL
…cross-functional teams to develop reliable and high-performance hardware systems that meet stringent quality…
Added 7 mins ago
Sr Advanced Software Engineer
Honeywell Aerospace
Clearwater, FL
You will report directly to our Engineering Manager and you’ll work out of our Clearwater, Florida location on a hybrid work schedule. This schedule requires flexibility depending on…
Added 7 mins ago
Senior Recruiter
Humana
Tallahassee, FL
…including Workday, Phenom, HireVue, and other talent acquisition tools, to enhance recruitment effectiveness. Utilize recruitment data and performance metrics to identify opportunities for…
Added 8 mins ago
TW
Product Manager (Project Hire)
The Walt Disney Company
Orlando, FL
- $111,900 to $150,000 USD / year
The Product Manager role is a member of the Technology team responsible for leading the strategic direction of digitally led initiatives within Disney Experiences. The team runs all aspects…
Added 8 mins ago
Civil - Senior Engineering Technician - BESS Job Details | Black & Veatch Family of Companies
Black & Veatch
Orlando, FL · Jacksonville, FL
Uses digital tools and design software (e.g., CAD, BIM, 3D modeling) with standardized procedures to create, modify, and maintain technical documentation, drawings, and project deliverables
Added 8 mins ago
Assistant Project Manager - AI Data Centers
Jacobs
North Miami Beach, FL · Orlando, FL
Jacobs is the #1-ranked design firm on ENR’s Top 500 Design Firms list - for the seventh consecutive year - and the #1 Program Management firm globally (ENR, 2026). We are not riding the…
Added 8 mins ago
Senior Manager Data Lead
Deloitte
Miami, FL · Tampa, FL
…help clients improve financial performance, accelerate new digital ventures, and fuel growth through…
Added 37 mins ago
Application Development Group Manager, Senior Vice President
Citigroup
Jersey City, NJ
…safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class…
Added 50 mins ago
Partner Manager, Government, Politics, Advocacy and Compliance
Meta
Washington, DC
Meta is seeking an experienced Partner Manager who will serve as a critical partner to Government, Politics, and Advocacy clients utilizing our commercial products to build community and…
Added 50 mins ago
Data Analyst
Architect of the Capitol
Washington, DC
…acts in the capacity as a Process Improvement and Analytics Manager and is responsible for collecting data, conducting data and trend analyses, tracking metrics, design flow charts and…
Added 1 hour ago
Creative Marketing Operations Manager
Benco Dental Company
Pittston, PA
Pittston, PA. This is a hybrid position requiring at least 2 days per week onsite. Creative Marketing Operations Manager at 1930 Ventures Shared Services As the next evolution of our family…
Added 1 hour ago
T
Asset Manager
TEKsystems
Newtown Square, PA
- $30 USD / hour
A major international software company is seeking an Asset Manager to support the content team. We produce high-quality digital marketing content, including web, e-mail, SEO articles, and…
Added 1 hour ago
Creative Marketing Operations Manager
Benco Dental
Pittston, PA
Knowledge of digital asset management systems.
Added 1 hour ago
C&
Movement Manager - Remote New York
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 1 hour ago
C&
Movement Manager - Remote Florida
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 1 hour ago
C&
Movement Manager - Remote California
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 2 hours ago
Cyber Integration Deputy Team Lead
Leidos
Remote, United States
This is an exciting opportunity to bring your experience to support all-domain large-scale weapon systems, Information Technology Systems, and Command and Control Systems to realize the…
Added 2 hours ago
Technical Customer Operations Manager
CyrusOne
Sterling, VA
The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our hyperscale customers. This…
Added 2 hours ago
Principal Engineer I - System Design / Architecture Engineering
Toyota
Liberty, NC
Reporting to the Digital Platform and Infrastructure Engineering Manager at TBMNC, this person will support the Digital Products department’s objective of successfully implementing the…
Added 2 hours ago
Manager, Affiliate Marketing, Consumer Solutions
Labcorp
Durham, NC · Burlington, NC
…patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network,…
Added 2 hours ago
Senior Manager, Paid Social Media, Consumer Solutions
Labcorp
Burlington, NC · Durham, NC
…patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network,…
Added 3 hours ago
BA
Knowledge Manager
Booz Allen Hamilton
Peterson AFB, CO
- $86,800 to $198,000 USD / year
hods and industry best practices. Using tools available, including SharePoint, Microsoft 365 and Power Platform, Power BI, Maven, and Microsoft Project, you'll work closely with team…
Added 4 hours ago
Meeting & Events Manager
The Harmonie Club
New York, NY
…hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving…
Added 4 hours ago
Sales and Service Expert
24 Hour Fitness, INC.
Woodland Hills, CA
…strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and…
Added 4 hours ago
Manufacturing Engineering Technician Level 1-3
Trust Automation
San Luis Obispo, CA

CyrusOne

Technical Customer Operations Manager

Sterling, VA, United States

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Job details

Experience: Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Posting language: English
Posted: Sep 29, 2026

Original job description

Dallas, TX

Houston, TX

Austin, TX

Sterling, VA

Full time

R0008087

The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our hyperscale customers. This individual will work closely with internal data center operations and engineering teams and customer stakeholders to manage technical requirements, resolve operational issues, and drive continuous improvement. The ideal candidate will have a strong background in data center operations, customer relationship management, and technical problem-solving including familiarity with building automation systems, technical schematics, and root cause analysis process.

Responsibilities:

Customer Liaison: Act as the primary operational point of contact between internal teams and the customer’s operations teams, managing day-to-day technical inquiries and fostering strong customer relationships.
Operational Alignment: Collaborate with internal operations teams to ensure that the customer’s operational requirements are understood and implemented effectively, including responding to incidents, planned works, and maintenance schedules.
Technical Issue Resolution: Manage and coordinate the resolution of technical and operational issues in collaboration with engineering and technical teams, ensuring timely communication and resolution for the customer.
Performance Monitoring & Reporting: Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). Present regular updates to both internal leadership and customer stakeholders.
Incident Management: Oversee and manage incidents, ensuring proper escalation, communication, and resolution with the customer. Provide post-incident reviews and improvements to both internal and customer operations.
Capacity Planning & Change Management: Work with the customer to understand future capacity and operational needs, driving internal coordination for smooth change management processes.
Customer Engagement & Satisfaction: Proactively engage with customer operations teams to gather feedback, identify opportunities for improvement, and ensure overall satisfaction with our data center operations.
Project Coordination: Support project-based initiatives such as new site developments, capacity expansions, or technical upgrades, serving as the customer’s advocate within internal project teams.
Documentation & Compliance: Ensure that all customer-facing documentation, including operational playbooks, technical procedures, and incident reports, is up to date and aligns with both internal and customer expectations.

Qualifications:

Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Experience interfacing with hyperscale customers or large-scale enterprise customers in a technical capacity.
Proven experience managing incidents, escalations, and operational communications between technical teams and customers.
Strong understanding of data center infrastructure (mechanical, electrical, and critical systems).
Excellent communication skills with the ability to translate complex technical concepts into clear, actionable communication for customers.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Proven problem-solving and decision-making skills, particularly under time-sensitive circumstances.
Familiarity with incident management tools and methodologies (e.g., ITIL) is a plus.
Strong customer relationship management skills and a proactive, solutions-oriented approach.
Experience with hyperscale data center environments preferred
Knowledge of cloud infrastructure and associated customer technologies preferred

Education / Certifications:

Bachelor’s degree in Engineering, Information Technology, or a related field; or equivalent industry experience.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

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