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Added 41 mins ago
Applied AI Site Reliability Engineer III
Deloitte US
Hermitage, TN · Nashville, TN
Customer-Centric Engineering: Develop lean operational solutions through rapid, inexpensive experimentation to meet the reliability needs of the engineering teams and the business. Engage…
Added 41 mins ago
L55 - Lead DevOps Engineer II
Deloitte US
Hermitage, TN · Nashville, TN
Customer-Centric Engineering: Develop lean operational solutions through rapid, inexpensive experimentation to meet the reliability needs of the engineering teams and the business. Engage…
Added 42 mins ago
Applied AI Site Reliability Engineer I (PxE A&A)
Deloitte US
Tampa, FL
Customer-Centric Engineering: Develop lean operational solutions through rapid, inexpensive experimentation to meet the reliability needs of the engineering teams and the business. Engage…
Added 10 hours ago
2027 Systems of Systems/Portfolio Analysis Undergraduate Intern
The Aerospace Corpor
Colorado Springs, CO
…problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space-…
Added 10 hours ago
2027 Systems of Systems/Portfolio Analysis Undergraduate Intern
The Aerospace Corpor
Colorado Springs, CO
…problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space-…
Added 10 hours ago
2027 Systems Architect
The Aerospace Corpor
Colorado Springs, CO
…problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space-…
Added 10 hours ago
2027 Systems Architect
The Aerospace Corpor
Colorado Springs, CO
…problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space-…
Added 17 hours ago
Adventureland Park - Group Sales & Events Intern
Festival Fun Parks, LLC
Altoona, IA
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Added 21 hours ago
Affiliate & Partnerships Manager
Odd Bunch
New York City, NY
…are a fast-growing, sustainable, subscription-based produce service, helping subscribers save thousands of dollars on their grocery bills, supporting local farmers, fighting food waste,…
Added 1 day ago
Senior Confluent Kafka Platform Admin
Charles Schwab
Austin, TX
…its enterprise event-streaming platform and drive enterprise-scale event streaming, Confluent Cloud adoption, platform efficiency and AI-enabled SDLC transformation. This role will provide…
Added 1 day ago
AW
Superintendent, Treatment (Water Certification Required)
American Water Works Service Company
Egg Harbor City, NJ
- $70,690 to $102,290 USD / year
…their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other…
Added 1 day ago
Model Shop Lead Operator
Safran
Wall Township, NJ
…also enjoy the collaborative culture and agility of a human-scale site backed by the strength and opportunities of a global aerospace…
Added 1 day ago
L
On-Site Service Engineer, Raritan NJ - 3rd Shift
Labcorp
Raritan, NJ
- $36 to $43 USD / hour
Complete required service documentation, including customer feedback reports, time reports, inventory reports, equipment checklists, and maintenance records.
Added 1 day ago
TH
General Manager
TruBlue Home Service Ally
Fulshear, TX
- $65,000 USD / year
Manage scheduling, job coordination, customer communication, and service follow-up.
Added 1 day ago
AF
CDL-A Local Driver / Forklift Operator, Full-time
ABF Freight
Chester, PA
- Full-time
…less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers…
Added 1 day ago
Technical Customer Operations Manager
CyrusOne
Sterling, VA
Performance Monitoring & Reporting: Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators…
Added 1 day ago
O
Principal Data Center Operator
Oracle
United States
- $91,400 to $187,000 USD / year
Oracle Data Center Management & Operations (DCMO) has an opportunity for a Principal Data Center Operator who will be responsible for a wide variety of support and escalation across Data…
Added 1 day ago
Software Development Engineer, Trainium Systems
Amazon
San Diego, CA · Cupertino, CA
You design and build the provisioning and management surface over standard interfaces like Redfish, and the boot flow operator tools drive. You build the offline software-update service and…
Added 1 day ago
Co-Founder & CEO - AI Native Recruiting Firm
FutureSight Ventures
Remote, United States
This is where we believe recruiting is headed. AI-native service firms are starting to emerge and prove the model works, and we're building toward that shift deliberately.
Added 1 day ago
Co-Founder & CEO - AI Native Recruiting Firm
FutureSight Ventures
Remote, United States
This is where we believe recruiting is headed. AI-native service firms are starting to emerge and prove the model works, and we're building toward that shift deliberately.
Added 1 day ago
2027 Space Systems Architecture Undergrad Intern
The Aerospace Corpor
Colorado Springs, CO
…problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space-…
Added 1 day ago
DS
2nd Shift Plant Operator - 2:30 PM - 11PM 7124
Daniels Sharpsmart Inc
Taylor, MI
- $20 USD / hour
Added 1 day ago
DS
Overnight Plant Operator (Medical Waste) - 10:30PM to 7AM -
Daniels Sharpsmart Inc
Taylor, MI
- $21 USD / hour
Added 1 day ago
Heavy Eqp Operator
Republic Services
Kuna, ID
POSITION SUMMARY: The Operator – Heavy Equipment is responsible for the safe operation of heavy equipment at a recycling center, landfill or transfer station for the purpose of…
Added 1 day ago
Senior /Staff Product Manager
Tigera
San Francisco, CA · San Jose, CA
…Chipotle, GoDaddy, and Upwork - we empower enterprises to build, scale, and innovate with AI safely and without…

CyrusOne

Technical Customer Operations Manager

Sterling, VA, United States

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Job details

Experience: Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Posting language: English
Posted: Sep 29, 2026

Original job description

Dallas, TX

Houston, TX

Austin, TX

Sterling, VA

Full time

R0008087

The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our hyperscale customers. This individual will work closely with internal data center operations and engineering teams and customer stakeholders to manage technical requirements, resolve operational issues, and drive continuous improvement. The ideal candidate will have a strong background in data center operations, customer relationship management, and technical problem-solving including familiarity with building automation systems, technical schematics, and root cause analysis process.

Responsibilities:

Customer Liaison: Act as the primary operational point of contact between internal teams and the customer’s operations teams, managing day-to-day technical inquiries and fostering strong customer relationships.
Operational Alignment: Collaborate with internal operations teams to ensure that the customer’s operational requirements are understood and implemented effectively, including responding to incidents, planned works, and maintenance schedules.
Technical Issue Resolution: Manage and coordinate the resolution of technical and operational issues in collaboration with engineering and technical teams, ensuring timely communication and resolution for the customer.
Performance Monitoring & Reporting: Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). Present regular updates to both internal leadership and customer stakeholders.
Incident Management: Oversee and manage incidents, ensuring proper escalation, communication, and resolution with the customer. Provide post-incident reviews and improvements to both internal and customer operations.
Capacity Planning & Change Management: Work with the customer to understand future capacity and operational needs, driving internal coordination for smooth change management processes.
Customer Engagement & Satisfaction: Proactively engage with customer operations teams to gather feedback, identify opportunities for improvement, and ensure overall satisfaction with our data center operations.
Project Coordination: Support project-based initiatives such as new site developments, capacity expansions, or technical upgrades, serving as the customer’s advocate within internal project teams.
Documentation & Compliance: Ensure that all customer-facing documentation, including operational playbooks, technical procedures, and incident reports, is up to date and aligns with both internal and customer expectations.

Qualifications:

Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Experience interfacing with hyperscale customers or large-scale enterprise customers in a technical capacity.
Proven experience managing incidents, escalations, and operational communications between technical teams and customers.
Strong understanding of data center infrastructure (mechanical, electrical, and critical systems).
Excellent communication skills with the ability to translate complex technical concepts into clear, actionable communication for customers.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Proven problem-solving and decision-making skills, particularly under time-sensitive circumstances.
Familiarity with incident management tools and methodologies (e.g., ITIL) is a plus.
Strong customer relationship management skills and a proactive, solutions-oriented approach.
Experience with hyperscale data center environments preferred
Knowledge of cloud infrastructure and associated customer technologies preferred

Education / Certifications:

Bachelor’s degree in Engineering, Information Technology, or a related field; or equivalent industry experience.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

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