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Added 1 hour ago
Applied AI Site Reliability Engineer III
Deloitte US
Hermitage, TN · Nashville, TN
…track record in operating high-quality, resilient systems at scale. The ideal candidate will be a dependable team player, collaborating with cross-functional teams to uphold production…
Added 1 hour ago
L55 - Lead DevOps Engineer II
Deloitte US
Hermitage, TN · Nashville, TN
…track record in operating high-quality, resilient systems at scale. The ideal candidate will be a role-model leader and mentor, collaborating with cross-functional teams to set production…
Added 1 hour ago
Industrial Technology Senior Consultant
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Detroit, MI · Ft. Lauderdale, FL · Hartford, CT · Houston, TX · Indianapolis, IN · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · McLean, VA · Milwaukee, WI · Minneapolis, MN · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Sacramento, CA · Salt Lake City, UT · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
You will help manufacturing and supply chain clients design, build, and scale technology-enabled solutions that improve safety, quality, throughput, asset reliability, and workforce…
Added 1 hour ago
Applied AI Site Reliability Engineer I (PxE A&A)
Deloitte US
Tampa, FL
…track record in operating high-quality, resilient systems at scale. The ideal candidate will be a dependable team player, collaborating with cross-functional teams to uphold production…
Added 1 hour ago
I
Technical Program Manager, Software
Ironsite
United States
- $170,000 to $240,000 USD / year
…LNG facilities, sports stadiums, hospitals, and other large-scale developments, by training AI models on egocentric construction footage and labor productivity data. We are built with a…
Added 2 hours ago
Sr Packaging/Labeling Technician - 2nd Shift
ThermoFisher Scientific
Teterboro, NJ
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every…
Added 3 hours ago
Sr Systems Engineer
Apex Systems, Inc
Bentonville, AR
Added 4 hours ago
Machine Operator
Manpower
Hanover, NH
Our client, Printing & Finishing Operations is seeking a Machine Operator to join their team. As a Machine Operator, you will be part of the Finishing Department supporting Finishing…
Added 4 hours ago
DH
Director, Utilization Management Operations
Devoted Health Services, Inc
Remote, United States
- $182,000 to $248,000 USD / year
Proven Operator at Scale: A track record of leading high-volume operations that deliver consistent SLA performance.
Added 5 hours ago
Forklift
ManpowerGroup
Swannanoa, NC
…strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite…
Added 5 hours ago
Sr. Mfg. Equipment Maintenance Technician (Steriles South) 12hr nights (2-3-2 rotation)
ThermoFisher Scientific
Greenville, NC
As part of the ThermoFisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every…
Added 5 hours ago
Sr. Mfg. Equipment Maintenance Technician (Steriles South) 12hr nights (2-3-2 rotation)
ThermoFisher Scientific
Greenville, NC
As part of the ThermoFisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every…
Added 6 hours ago
RR
Bindery Operator
R R DONNELLEY & SONS CO
CUDAHY, WI
- $17.5 to $19 USD / hour
Added 6 hours ago
M
Urethane Machine Operator
ManpowerGroup
Luck, WI
- $19.75 USD / hour
…high-quality urethane products, is seeking a Urethane Machine Operator to join their dedicated team. As a Urethane Machine Operator, you will be an integral part of the production…
Added 6 hours ago
Feedway Operator
SNYDER'S-LANCE INC
FRANKLIN, WI
…are required. HOW YOU WILL MAKE HISTORY HERE... As a Feedway Operator, you play a critical role in ensuring product flows efficiently through the packaging process while maintaining the…
Added 6 hours ago
Principal Engineer, SCADA Engineering (B
INVENERGY LLC
MADISON, WI
Added 6 hours ago
CNC Set Up Operator
ManpowerGroup
Alexandria, MN
Our client is seeking a CNC Set Up Operator to join their team. As a CNC Set Up Operator, you will be part of the manufacturing team supporting production operations. The ideal candidate…
Added 6 hours ago
M
CNC Machinist
ManpowerGroup
Coon Rapids, MN
- $25.14 to $47.6 USD / hour
5 Years' Experience of Operator experience with CNC Mill, EDM, Lathe, and/or Swiss machines
Added 8 hours ago
Vehicle Software Engineer
Rainmaker Technology Corporation
El Segundo, CA
…reliable systems that can be built, deployed, and operated at scale. Our goal is to make every vehicle a dependable tool for delivering more freshwater where it is…
Added 9 hours ago
Grain Storage Facility Worker
2T Farms LLC
Clayton, KS
Added 9 hours ago
RT
Vehicle Software Engineer
Rainmaker Technology Corporation
El Segundo, CA
- $120,000 to $197,000 USD / year
…reliable systems that can be built, deployed, and operated at scale. Our goal is to make every vehicle a dependable tool for delivering more freshwater where it is…
Added 9 hours ago
MS
Business Development Engineer (BDE), USSOCOM
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
Assist in analyzing USSOCOM capability gaps, SOF-peculiar communications requirements, and Hyper-Enabled Operator/tactical edge network design goals, mapping operational needs to tactical…
Added 10 hours ago
Machine Operator 2nd shift
Datrose Inc
BROCKPORT, NY
Added 10 hours ago
Process Technician
UFP New York, LLC
BUFFALO, NY
Added 10 hours ago
Process Technician
UFP New York, LLC
BUFFALO, NY

CyrusOne

Technical Customer Operations Manager

Sterling, VA, United States

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Job details

Experience: Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Posting language: English
Posted: Sep 29, 2026

Original job description

Dallas, TX

Houston, TX

Austin, TX

Sterling, VA

Full time

R0008087

The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our hyperscale customers. This individual will work closely with internal data center operations and engineering teams and customer stakeholders to manage technical requirements, resolve operational issues, and drive continuous improvement. The ideal candidate will have a strong background in data center operations, customer relationship management, and technical problem-solving including familiarity with building automation systems, technical schematics, and root cause analysis process.

Responsibilities:

Customer Liaison: Act as the primary operational point of contact between internal teams and the customer’s operations teams, managing day-to-day technical inquiries and fostering strong customer relationships.
Operational Alignment: Collaborate with internal operations teams to ensure that the customer’s operational requirements are understood and implemented effectively, including responding to incidents, planned works, and maintenance schedules.
Technical Issue Resolution: Manage and coordinate the resolution of technical and operational issues in collaboration with engineering and technical teams, ensuring timely communication and resolution for the customer.
Performance Monitoring & Reporting: Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). Present regular updates to both internal leadership and customer stakeholders.
Incident Management: Oversee and manage incidents, ensuring proper escalation, communication, and resolution with the customer. Provide post-incident reviews and improvements to both internal and customer operations.
Capacity Planning & Change Management: Work with the customer to understand future capacity and operational needs, driving internal coordination for smooth change management processes.
Customer Engagement & Satisfaction: Proactively engage with customer operations teams to gather feedback, identify opportunities for improvement, and ensure overall satisfaction with our data center operations.
Project Coordination: Support project-based initiatives such as new site developments, capacity expansions, or technical upgrades, serving as the customer’s advocate within internal project teams.
Documentation & Compliance: Ensure that all customer-facing documentation, including operational playbooks, technical procedures, and incident reports, is up to date and aligns with both internal and customer expectations.

Qualifications:

Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Experience interfacing with hyperscale customers or large-scale enterprise customers in a technical capacity.
Proven experience managing incidents, escalations, and operational communications between technical teams and customers.
Strong understanding of data center infrastructure (mechanical, electrical, and critical systems).
Excellent communication skills with the ability to translate complex technical concepts into clear, actionable communication for customers.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Proven problem-solving and decision-making skills, particularly under time-sensitive circumstances.
Familiarity with incident management tools and methodologies (e.g., ITIL) is a plus.
Strong customer relationship management skills and a proactive, solutions-oriented approach.
Experience with hyperscale data center environments preferred
Knowledge of cloud infrastructure and associated customer technologies preferred

Education / Certifications:

Bachelor’s degree in Engineering, Information Technology, or a related field; or equivalent industry experience.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

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