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Added 3 hours ago
AE
Senior Manager - Application Security Research
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while…
Added 4 hours ago
VC
ERS-NETA Electrical Testing Technician - SIGN-ON UP TO $10K
Vertiv Corporation
Denver, CO
- $95 USD / hour
Base Compensation Up to $95/hour based on certification level and experience Overtime & Double-Time Aggressive OT policies; top performers exceed $200K total annually Signing Bonus Up to…
Added 4 hours ago
VC
ERS-NETA Electrical Testing Technician - SIGN-ON UP TO $10K
Vertiv Corporation
Denver, CO
- $95 USD / hour
Base Compensation Up to $95/hour based on certification level and experience Overtime & Double-Time Aggressive OT policies; top performers exceed $200K total annually Signing Bonus Up to…
Added 4 hours ago
M
Retrofit Construction Program Manager
Microsoft
CA · Santa Clara, CA · Santa Clara
- $102,600 to $225,800 USD / year
The Retrofit Construction Program Manager leads the end-to-end delivery of a portfolio of complex datacenter retrofit and construction projects ranging from $250,000 to $100 million within…
Added 4 hours ago
M
Senior Critical Environment Program Manager
Microsoft
GA · Atlanta, GA · Atlanta
- $127,600 to $253,300 USD / year
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Critical Environment Program Manager, you will perform a key role in delivering the core…
Added 4 hours ago
M
Data Center Operations Management-Change Manger
Microsoft
WI · Milwaukee, WI · Milwaukee
- $84,400 to $186,600 USD / year
Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance to the rhythm of business fiscal…
Added 4 hours ago
M
Principal Security Operations Engineering Manager
Microsoft
CA · Sunnyvale, CA · Sunnyvale
- $142,800 to $304,200 USD / year
The Microsoft AI Infrastructure Information Security team protects the products, platforms, data, and technology ecosystem that support AI development and operations at scale. You will help…
Added 4 hours ago
M
Critical Environment Electrical Engineer
Microsoft
TX · San Antonio, TX · San Antonio
- $102,100 to $219,200 USD / year
Collaboration with Engineering Teams – Work closely with mechanical engineers and site operations teams to ensure a holistic approach to data center management.
Added 4 hours ago
M
Data Center Technician Manager
Microsoft
NC · Charlotte, NC · Charlotte
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 4 hours ago
M
Senior Logistics Technician
Microsoft
IL · Chicago, IL · Chicago
- $27.16 to $47.74 USD / hour
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands…
Added 6 hours ago
Manager, Retail & Delivery - Appleton Service Center
Rivian
Appleton, WI · Menomonee Falls, WI
…for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply…
Added 6 hours ago
Manager, Sales & Delivery - Gold Coast Showroom
Rivian
Chicago, IL
…for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply…
Added 10 hours ago
Education Program Manager
The General Hospital Corporation
United States
Provide administrative oversight and support for a program (Ex, residency programs, clinical fellow programs, and clinical research). Work with leadership to ensure educational goals are…
Added 11 hours ago
Clinical Research Nurse
HMRI - Houston Methodist Research Institute - The Methodist Hospital Research Institute
United States
…responsible for, with minimal supervision, supporting, facilitating and coordinating the daily clinical trial activities and plays a critical role in the conduct of the study. This position…
Added 11 hours ago
Associate Director of Human Resources
St. Olaf
Northfield, MN
Identify opportunities to improve the applicant and hiring manager experience, streamline workflows, and strengthen recruitment outcomes.
Added 11 hours ago
VDC Field Technology Manager - Mission Critical
Alston Construction
Sacramento, CA
The VDC Field Technology Manager oversees and manages all VDC Field Technologies for Alston's mission critical portfolio, including data centers and other high-reliability facilities. The…
Added 11 hours ago
DR
Systems Engineer
Digital Realty Global
Remote, United States
- $110,000 to $130,000 USD / year
Reporting to the Manager, IT System Operations, the System Engineer is responsible for maintaining, monitoring, and supporting Digital Realty's global IT infrastructure to ensure systems…
Added 12 hours ago
Data and Analytics Manager
UCSF
San Francisco, CA
The Data and Analytics Manager (DAM) position will oversee all aspects of the data operations of the Perinatal Research Program (PRP), and it is central to the continued growth and…
Added 12 hours ago
Mgr, Business Engagement
Southern Company
Atlanta, GA
The Business Engagement Manager will provide strategic leadership, technical expertise, and tactical support to maximize the value that internal data, analytics, and AI solutions can…
Added 12 hours ago
Security Operations Manager I
Quality Technology Services, LLC
United States
The Security Operations Manager I will oversee delivery of physical security services for QTS data center security operations, including oversight of contract guard operations, alarm…
Added 12 hours ago
DC
Manager
Deloitte Consulting LLP of Delaware
Morristown, NJ
- $159,100 to $265,100 USD / year
Managing information technology project and delivering components of engagements, evaluating client’s business, modernizing core systems and reimagining their business with SAP digital…
Added 13 hours ago
Senior Financial Analyst - Supply Chain
Hanger, Inc.
Austin, TX
…supporting our Supply Chain business unit, reporting to the Senior Manager of Supply Chain Finance. You will own enterprise-wide reporting, forecasting, planning, and variance analysis for…
Added 13 hours ago
Senior Manager Customer Repair
Lumen
Jefferson City, MO
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure,…
Added 14 hours ago
Director of Information Technology, Kersten Institute
University of Chicago
Chicago, IL
The Director of Information Technology leads technology operations, information security, and research computing support for the Kersten Institute for Urban Education, a research institute…
Added 14 hours ago
Work Based Learning Program Data Center Operations Technician
Amazon Data Services, Inc.
Fairless Hills, PA
Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This trainee position requires the successful candidate report to a site…

Closed listing

CyrusOne

Technical Customer Operations Manager

Sterling, VA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Dallas, TX

Houston, TX

Austin, TX

Sterling, VA

Full time

R0008087

The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our hyperscale customers. This individual will work closely with internal data center operations and engineering teams and customer stakeholders to manage technical requirements, resolve operational issues, and drive continuous improvement. The ideal candidate will have a strong background in data center operations, customer relationship management, and technical problem-solving including familiarity with building automation systems, technical schematics, and root cause analysis process.

Responsibilities:

Customer Liaison: Act as the primary operational point of contact between internal teams and the customer’s operations teams, managing day-to-day technical inquiries and fostering strong customer relationships.
Operational Alignment: Collaborate with internal operations teams to ensure that the customer’s operational requirements are understood and implemented effectively, including responding to incidents, planned works, and maintenance schedules.
Technical Issue Resolution: Manage and coordinate the resolution of technical and operational issues in collaboration with engineering and technical teams, ensuring timely communication and resolution for the customer.
Performance Monitoring & Reporting: Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). Present regular updates to both internal leadership and customer stakeholders.
Incident Management: Oversee and manage incidents, ensuring proper escalation, communication, and resolution with the customer. Provide post-incident reviews and improvements to both internal and customer operations.
Capacity Planning & Change Management: Work with the customer to understand future capacity and operational needs, driving internal coordination for smooth change management processes.
Customer Engagement & Satisfaction: Proactively engage with customer operations teams to gather feedback, identify opportunities for improvement, and ensure overall satisfaction with our data center operations.
Project Coordination: Support project-based initiatives such as new site developments, capacity expansions, or technical upgrades, serving as the customer’s advocate within internal project teams.
Documentation & Compliance: Ensure that all customer-facing documentation, including operational playbooks, technical procedures, and incident reports, is up to date and aligns with both internal and customer expectations.

Qualifications:

Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Experience interfacing with hyperscale customers or large-scale enterprise customers in a technical capacity.
Proven experience managing incidents, escalations, and operational communications between technical teams and customers.
Strong understanding of data center infrastructure (mechanical, electrical, and critical systems).
Excellent communication skills with the ability to translate complex technical concepts into clear, actionable communication for customers.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Proven problem-solving and decision-making skills, particularly under time-sensitive circumstances.
Familiarity with incident management tools and methodologies (e.g., ITIL) is a plus.
Strong customer relationship management skills and a proactive, solutions-oriented approach.
Experience with hyperscale data center environments preferred
Knowledge of cloud infrastructure and associated customer technologies preferred

Education / Certifications:

Bachelor’s degree in Engineering, Information Technology, or a related field; or equivalent industry experience.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

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