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Added 10 mins ago
R
Analytics Engineer – Data & Analytics (Remote, LATAM)
Rankings.io
Remote, United States
- $3,300 to $4,100 USD / month
3+ years of hands-on experience in analytics engineering, data engineering or BI development.
Added 10 mins ago
PB
SEPS IT Lead (Computer & Information Systems Manager)
Pueo Business Solutions LLC
Tampa, FL
- $151,615.93 to $206,444.33 USD / year
The SEPS IT Lead (Computer & Information Systems Manager) will be responsible for the following, but not limited to:Team leadership and project delivery· Plan and direct the work of…
Added 14 mins ago
Existing Buildings Downstream Lighting Lead
TRC Companies, Inc.
Portland, OR
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 14 mins ago
TC
Instrument Person
TRC Companies, Inc.
Houston, TX
- $15 to $19 USD / hour
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 15 mins ago
TC
Instrument Person
TRC Companies, Inc.
San Antonio, TX
- $15 to $19 USD / hour
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 15 mins ago
TC
Instrument Person
TRC Companies, Inc.
Midland, TX
- $15 to $19 USD / hour
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 15 mins ago
TC
Instrument Person
TRC Companies, Inc.
Cincinnati, OH
- $18 to $19 USD / hour
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 15 mins ago
TC
Instrument Person
TRC Companies, Inc.
Columbus, OH
- $18 to $19 USD / hour
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 15 mins ago
TC
Instrument Person
TRC Companies, Inc.
Pittsburgh, PA
- $18 to $19 USD / hour
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 15 mins ago
TC
Instrument Person
TRC Companies, Inc.
Indianapolis, IN
- $15 to $19 USD / hour
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 15 mins ago
TC
Instrument Person
TRC Companies, Inc.
Louisville, KY
- $15 to $19 USD / hour
TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive,…
Added 23 mins ago
VN
Process Optimization Manager (Water Treatment)
Veolia North America
Boonton, NJ
- $90,000 to $100,000 USD / year
Preferred: Background in process operations, engineering, or treatment optimization.
Added 23 mins ago
Process Lead Supply Planning Reliability
J&J Family of Companies
Titusville, NJ
Reports To: Senior Manager, Global Operational Planning Process Standards & Improvement
Added 23 mins ago
Product Support Engineering Supervisor
Safran
Wall Township, NJ
Materials and processes - Materials and process engineering
Added 23 mins ago
Heavy Equipment Technician Apprentice-Paid Training
Republic Services
South Plainfield, NJ
…to be a logical problem solver with enthusiasm for vehicle engineering and the commitment to ongoing learning. As a key member of our front-line team, they will also need to live up to the…
Added 23 mins ago
QD
Supply Chain Operations Support Manager
Quest Diagnostics Inc
Clifton, NJ
- $88,770 to $159,830 USD / year
Supply Chain Operations Support Manager (Asset Management) - Clifton, NJ, Monday to Friday, 8:00 AM to 5:00 PM
Added 23 mins ago
JF
Manager, Procurement Global Process Lead
J&J Family of Companies
New Brunswick, NJ
- $102,000 to $204,000 USD / year
DePuy Synthes is recruiting for a(n) Manager, Global Process Leader, located in Raritan, New Jersey.
Added 23 mins ago
Principal Network Operations Engineer / IT Operations Specialist (US)
TD Bank
Mount Laurel, NJ
…large-scale, global network environment. Reporting to the Senior Manager, Network Operations, based in Canada, this position is focused on maintaining stability of mission-critical…
Added 23 mins ago
Principal Engineer, Architecture & Compound Engineering (US)
TD Bank
Mount Laurel, NJ
We're looking for a strategic technology leader who can shape the future of enterprise platforms and engineering practices. As a Principal Engineer, you'll provide deep technical expertise,…
Added 23 mins ago
M
Agile Coach
ManpowerGroup
Jersey City, NJ
- $80 to $85 USD / hour
…Management, Product Owners, Scrum Masters, Delivery Leads, engineering teams, and business stakeholders to strengthen Agile execution and drive successful outcomes for large-scale…
Added 24 mins ago
P
Quality Inspector -Day B
PennEngineering
Toms River, NJ
- $23 to $25 USD / hour
…suppliers, as well as products at various stages of the production process. Working under the guidance of the Quality Manager, you'll help ensure that every component meets the…
Added 31 mins ago
Imaging Service Engineer (Remote role based in Raleigh, NC)
Fujifilm
Raleigh, NC
…assistance of technical support, as directed by the Area Service…
Added 33 mins ago
Field Service Engineer (Birmingham, AL)
Abbott Laboratories Inc(ALI)
AL
Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments, as detailed in the Field Service Business Process database
Added 36 mins ago
K
Project Executive - Building Group
Kiewit
Washington, DC
- $200,000 to $275,000 USD / year
Prior experience serving as Project Manager, Design Manager, Director of Estimating, or Project Director of construction teams, where responsibilities include construction, engineering,…
Added 36 mins ago
Partner Manager, Government, Politics, Advocacy and Compliance
Meta
Washington, DC
Meta is seeking an experienced Partner Manager who will serve as a critical partner to Government, Politics, and Advocacy clients utilizing our commercial products to build community and…

CyrusOne

Technical Customer Operations Manager

Sterling, VA, United States

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Job details

Experience: Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Posting language: English
Posted: Sep 29, 2026

Original job description

Dallas, TX

Houston, TX

Austin, TX

Sterling, VA

Full time

R0008087

The Technical Customer Operations Manager will play a critical role in ensuring operational alignment and clear communication between our company and our hyperscale customers. This individual will work closely with internal data center operations and engineering teams and customer stakeholders to manage technical requirements, resolve operational issues, and drive continuous improvement. The ideal candidate will have a strong background in data center operations, customer relationship management, and technical problem-solving including familiarity with building automation systems, technical schematics, and root cause analysis process.

Responsibilities:

Customer Liaison: Act as the primary operational point of contact between internal teams and the customer’s operations teams, managing day-to-day technical inquiries and fostering strong customer relationships.
Operational Alignment: Collaborate with internal operations teams to ensure that the customer’s operational requirements are understood and implemented effectively, including responding to incidents, planned works, and maintenance schedules.
Technical Issue Resolution: Manage and coordinate the resolution of technical and operational issues in collaboration with engineering and technical teams, ensuring timely communication and resolution for the customer.
Performance Monitoring & Reporting: Track, analyze, and report on the performance of data center operations against customer Service Level Agreements (SLAs) and key performance indicators (KPIs). Present regular updates to both internal leadership and customer stakeholders.
Incident Management: Oversee and manage incidents, ensuring proper escalation, communication, and resolution with the customer. Provide post-incident reviews and improvements to both internal and customer operations.
Capacity Planning & Change Management: Work with the customer to understand future capacity and operational needs, driving internal coordination for smooth change management processes.
Customer Engagement & Satisfaction: Proactively engage with customer operations teams to gather feedback, identify opportunities for improvement, and ensure overall satisfaction with our data center operations.
Project Coordination: Support project-based initiatives such as new site developments, capacity expansions, or technical upgrades, serving as the customer’s advocate within internal project teams.
Documentation & Compliance: Ensure that all customer-facing documentation, including operational playbooks, technical procedures, and incident reports, is up to date and aligns with both internal and customer expectations.

Qualifications:

Minimum 5+ years of experience in data center operations or technical customer-facing roles, preferably within the data center or technology industries.
Experience interfacing with hyperscale customers or large-scale enterprise customers in a technical capacity.
Proven experience managing incidents, escalations, and operational communications between technical teams and customers.
Strong understanding of data center infrastructure (mechanical, electrical, and critical systems).
Excellent communication skills with the ability to translate complex technical concepts into clear, actionable communication for customers.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Proven problem-solving and decision-making skills, particularly under time-sensitive circumstances.
Familiarity with incident management tools and methodologies (e.g., ITIL) is a plus.
Strong customer relationship management skills and a proactive, solutions-oriented approach.
Experience with hyperscale data center environments preferred
Knowledge of cloud infrastructure and associated customer technologies preferred

Education / Certifications:

Bachelor’s degree in Engineering, Information Technology, or a related field; or equivalent industry experience.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

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