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Senior Software Engineer, AI Networking
NVIDIA Corporation
TX · CA · Austin, TX · Santa Clara, CA · Austin · Santa Clara
We are seeking an outstanding Software Engineer to join our US-based networking software team. As a technical leader, you will lead the transformation of AI networking systems. You will…
Added 2 mins ago
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Project Engineer Needed-Montana
GPAC
San Antonio, TX
- $85,000 to $105,000 USD / year
Excellent knowledge of construction scheduling and project management software (e.g., Primavera, Procore, Microsoft Project).
Added 3 mins ago
Senior Network Engineer, Google Enterprise Network
Google
Austin, TX · Thornton, CO
Experience in networking technologies/protocols: VXLAN, BGP EVPN, MC-LAG, encryption, key management, zone based network segmentation, multi-tenant environments.
Added 3 mins ago
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Project Engineer-Commercial Construction
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Excellent knowledge of construction scheduling and project management software (e.g., Primavera, Procore, Microsoft Project).
Added 3 mins ago
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Project Engineer-Commercial Construction
GPAC
Missoula, MT
- $85,000 to $105,000 USD / year
Excellent knowledge of construction scheduling and project management software (e.g., Primavera, Procore, Microsoft Project).
Added 3 mins ago
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Project Engineer-Commercial Construction
GPAC
Missoula, MT
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Excellent knowledge of construction scheduling and project management software (e.g., Primavera, Procore, Microsoft Project).
Added 3 mins ago
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Project Engineer Needed-Montana
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Excellent knowledge of construction scheduling and project management software (e.g., Primavera, Procore, Microsoft Project).
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Project Engineer Needed
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Project Engineer Needed
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Project Engineer-Commercial Construction
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Excellent knowledge of construction scheduling and project management software (e.g., Primavera, Procore, Microsoft Project).
Added 4 mins ago
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Project Engineer-Commercial Construction
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- $85,000 to $105,000 USD / year
Excellent knowledge of construction scheduling and project management software (e.g., Primavera, Procore, Microsoft Project).
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Associate Software Engineer
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Director - Customer Response Engineering
Trellix
Juneau, AK
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
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Senior Telecom Engineer
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Juneau, AK
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
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Network Operations Engineer
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Juneau, AK
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
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Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
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Anchorage, AK
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Civil Engineer
Federal Aviation Administration
FAA Nationwide-Selectee Remains in Current Duty Location
- $95,489 to $148,037 USD / year
…experience is experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position and that is typically in or related to…
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Reactor Engineer (Examiner Qualified)
Nuclear Regulatory Commission
Rockville, MD
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FIRE PROTECTION SPECIALIST
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Air Force Academy, CO
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…equivalent in the Federal service which demonstrates the particular knowledge, skills and abilities to successfully perform the duties of the positions: knowledge of occupational safety and…
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Petroleum Engineer
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Principal Backend Developer - Clinical Applications
Oracle
Jefferson City, MO
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…platform. We are seeking a highly skilled Principal Software Engineer to join our Clinical Applications Engineering team focused on modernizing provider workflows, inbox management, and…
Added 21 mins ago
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Project Engineer-Commercial Construction
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Excellent knowledge of construction scheduling and project management software (e.g., Primavera, Procore, Microsoft Project).
Added 21 mins ago
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Project Engineer Needed-Missoula, MT
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Cyera

Sr. Technical Support Engineer, FedRAMP

Creve Coeur, MO, United States

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Job details

Posting language: English

Original job description

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.

RESPONSIBILITIES:

Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.

Requirements

REQUIRED QUALIFICATIONS:

Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

COMPENSATION INFORMATION:

Compensation Range: $100,000-$130,000 The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

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