Jobs in the United States

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Added 6 days ago
Security Engineer, Insider Threat Detection & Response
OpenAI Inc.
Seattle, WA
As a Security Engineer you will join our OpenAI engineers and researchers in building, operating and securing transformational AI technologies. This role will focus on all aspects of…
Added 6 days ago
Systems Engineer L4
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Must have Linux Administration experience
Added 6 days ago
Software Engineer, API SDK
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Added 6 days ago
Senior Engineer, Mission Planning
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Added 6 days ago
Staff Engineer, Flight Software
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Lead Systems Debug Engineer
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We are looking for a dynamic, energetic and experienced Systems Debug Engineer to join our Server Customer Engineering team. As a key contributor to the success of AMD's product, you will…
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Added 6 days ago
W
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…information access and actions. They seek a Senior Software Engineer to enhance observability, automation, and scalability across these platforms, utilizing expertise in Python, cloud…
Added 6 days ago
AB
Software Engineer
Absolute Business Solutions Corp
Bethesda, MD
- $90,000 to $170,000 USD / year
ABSC has an exciting opening for a TS/SCI-cleared Software Engineer supporting the long-term DIA-NDOC DTP contract. You will develop and sustain Python-based microservices and backend…
Added 6 days ago
Principal Completion Engineer
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ADAS Software Controls Engineer
MARTIN Technologies
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Hybrid: Four Days Onsite Per Week | Morning Shift | Overtime as Required
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AUTOSAR BSW Platform Integration Engineer
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Allen Park, MI
Morning Shift: 8:00 a.m.–5:00 p.m
Added 6 days ago
Data Engineer II
Aerospace
Minneapolis, MN · Phoenix, AZ
YOU MUST HAVE
Added 6 days ago
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Aerospace
Torrance, CA · Redmond, WA · Phoenix, AZ
- $157,000 to $197,000 USD / year
YOU MUST HAVE
Added 6 days ago
Space Operations Specialist I – Space Systems Ops & Sustainment
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Las Cruces, NM
24/7 operational position requiring the selected candidate to work rotating shifts
Added 6 days ago
Infrastructure Operations Engineer / SRE
Tenstorrent
Austin, TX · Santa Clara, CA
…and deploy advanced AI compute systems. As a Site Reliability Engineer / Infrastructure Operations Engineer, you will help maintain the health and reliability of our infrastructure by…
Added 6 days ago
Senior Technical Support Engineer, FedRAMP
Cyera
Creve Coeur, MO
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Added 6 days ago
Senior Technical Support Engineer, FedRAMP
Cyera
Plano, TX
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Added 6 days ago
Senior Technical Support Engineer, FedRAMP
Cyera
Eugene, OR
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Added 6 days ago
AI/ML Engineer - TS/SCI w/ Poly
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Ready for a challenge that puts you at the center of AI innovation for cyber operations? Are you an experienced AI/ML engineer who thrives in a fast-paced environment, enjoys turning…
Added 6 days ago
Software Engineer
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Bellevue, WA
UST is searching for a skilled and motivated Software Engineer to design, develop, test, and maintain high-quality software applications. The ideal candidate will collaborate with…
Added 6 days ago
Software Engineer, Backend (Cooperative AI)
OpenAI Inc.
Seattle, WA
…some of whom sit just a few pods away. We iterate fast, and engineer for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work,…
Added 6 days ago
Data & Analytics Development Program I
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…recent graduates interested in working as a Data Scientist, Data Engineer or BI Analyst. This provides an accelerated development experience during the first 3 years of employment in the…
Added 6 days ago
Data & Analytics Development Program II
John Deere
Moline, IL
…recent graduates interested in working as a Data Scientist, Data Engineer or BI Analyst. This provides an accelerated development experience during the first 3 years of employment in the…

Cyera

Senior Technical Support Engineer, FedRAMP

Creve Coeur, MO, United States

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Job details

Posting language: English

Original job description

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.

RESPONSIBILITIES:

Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.

Requirements

REQUIRED QUALIFICATIONS:

Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

COMPENSATION INFORMATION:

Compensation Range: $100,000-$130,000 The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Case management
Computer science
Cybersecurity
Apply information security policies
Identity and access management
AWS
Microsoft Azure
Google Cloud
SAML
Security+
Auditing
SQL
Troubleshoot
Root cause analysis
Python
Bash
Microsoft PowerShell
Zendesk
ServiceNow
Jira
Salesforce
Communication skills
SSP

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Jobs in the United States