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Added 4 mins ago
B&
Software Design Engineer 4
Bucher & Christian Consulting, Inc. dba BCforward (BCF)
Redmond, WA
- $80 to $90 USD / hour
We are seeking a Software Design Engineer 4, Firmware Security Analysis Platform to join our dynamic team. The ideal candidate will have strong experience in LLVM-based compiler…
Added 4 mins ago
AT
Senior II Software Engineer - Linux Kernel Development
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
…Infrastructure team develops, maintains, and ensures reliability, security, and performance of a custom Linux distribution with Akamai-specific extensions and…
Added 5 mins ago
SI
Senior Software Engineer, Backend
Stripe, Inc.
Seattle, WA
- $206,086 to $285,600 USD / year
Senior Software Engineer, Backend, Stripe, LLC, Seattle, WA. Building and operating critical, large-scale systems that manage massive volumes of financial information, to fulfill business…
Added 8 mins ago
P
Principal Application Engineer (Salesforce)
PointClickCare
Remote, United States
- $179,300 to $224,100 USD / year
PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and…
Added 10 mins ago
Mainframe Network Engineer
Travelers Insurance Company
Jefferson City, MO
+ Scripting Languages: Competency in REXX, CLIST, Python, or Linux BASH for workflow automation and generating SMF (System Management Facilities) reports.
Added 12 mins ago
JI
Software Engineer - Factory Automation
Janicki Industries Inc.
Sedro-Woolley, WA
- $140,000 to $210,000 USD / year
Engineer context deliberately, thinking in graphs for both agent workflows and the factory itself
Added 13 mins ago
Lead, Software Engineer - Backend /Integration - TS/SCI
L3Harris
Patrick Air Force Base, FL
…air, land, sea and cyber domains in the interest of national…
Added 13 mins ago
TW
Platform Engineer (Project Hire)
The Walt Disney Company
Lake Buena Vista, FL
- $94,300 to $126,300 USD / year
The Platform Engineer is a skilled, independent contributor who designs, implements, and supports core platform and infrastructure capabilities that power magical Disney Experiences across…
Added 13 mins ago
Lead Data Engineer
NextEra Energy
Juno Beach, FL
We are seeking a hands-on Lead Data Engineer to architect and deliver enterprise-grade data and AI products that power an executive intelligence platform. The role sits within Marketing &…
Added 13 mins ago
Staff Application & Product Security Engineer
Cleo
Jefferson City, MO
You will be the most senior hands-on application security engineer at Cleo, owning both how security is built into our products from design through release and the security posture of the…
Added 13 mins ago
K
Senior Data Engineer III
Kforce
Fort Lauderdale, FL
- $154,400 USD / year
Kforce has a client seeking a Senior Snowflake Data Engineer in Fort Lauderdale, FL to design, develop, and optimize scalable enterprise data solutions supporting analytics, reporting, and…
Added 13 mins ago
K
DevSecOps Engineer
Kforce
Orlando, FL
- $75 USD / hour
We are seeking a hands-on DevSecOps Engineer to support enterprise infrastructure and engineering teams through automation, CI/CD enablement, Infrastructure as Code (IaC), and secure…
Added 14 mins ago
Senior Specialist, Senior Microelectronics Failure Analysis Engineer
L3Harris
Palm Bay, FL
…air, land, sea and cyber domains in the interest of national…
Added 15 mins ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Clearwater, FL
Syms Strategic Group (SSG) is seeking a talented Senior Software Test Engineer
Added 15 mins ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Clearwater, FL
NOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python.
Added 15 mins ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Melbourne, FL
NOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python.
Added 15 mins ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Melbourne, FL
Syms Strategic Group (SSG) is seeking a talented Senior Software Test Engineer
Added 15 mins ago
Principal CloudOps Engineer
Vertafore
Denver, CO
The Principal Cloud Engineer is a senior individual contributor responsible for designing, advancing, and governing the AWS platforms that support our B2B SaaS products. This role combines…
Added 16 mins ago
AI Native Software Engineer - Americas Market
Accenture
Saint Louis, MO
A senior engineer who can build and operate an entire production system. You work across application and product engineering, APIs and services, data, cloud infrastructure, DevSecOps,…
Added 16 mins ago
A
Automation & Tools Engineer
Alembic
San Francisco, CA
- $185,000 to $205,000 USD / year
We’re looking for an experienced Senior Automation and Tools Engineer to help us scale our platform with reliability, observability, and operational excellence at the core. You’ll partner…
Added 16 mins ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Tampa, FL
NOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python.
Added 16 mins ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Tampa, FL
Syms Strategic Group (SSG) is seeking a talented Senior Software Test Engineer
Added 16 mins ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Orlando, FL
NOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python.
Added 16 mins ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Orlando, FL
Syms Strategic Group (SSG) is seeking a talented Senior Software Test Engineer
Added 18 mins ago
Sr. DevOps Engineer
Alteva RCM
Queens, NY
…set and hold the balance between developer productivity and security in a HIPAA-regulated environment as the team…

Cyera

Sr. Technical Support Engineer, FedRAMP

Plano, TX, United States

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Job details

Posting language: English

Original job description

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.

RESPONSIBILITIES:

Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.

Requirements

REQUIRED QUALIFICATIONS:

Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

COMPENSATION INFORMATION:

Compensation Range: $100,000-$130,000 The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Case management
Computer science
Cybersecurity
Apply information security policies
Identity and access management
AWS
Microsoft Azure
Google Cloud
SAML
Security+
Auditing
SQL
Troubleshoot
Root cause analysis
Python
Bash
Microsoft PowerShell
Zendesk
ServiceNow
Jira
Salesforce
Communication skills
SSP

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