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Added 3 mins ago
Process Engineer
Western Lithium Corp
Winnemucca, NV
Added 3 mins ago
Senior Process Engineer
Western Lithium Corp
Winnemucca, NV
Added 3 mins ago
Systems Support Engineer
Western Lithium Corp
Winnemucca, NV
Added 3 mins ago
O
Associate Support Engineer
Oracle
Carson City, NV
- $21.3 to $45.05 USD / hour
-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.
Added 3 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Carson City, NV
- $79,200 to $209,500 USD / year
…scalability, resiliency, and operability. Delivers features and load/performance tests; leverages data plane platforms and distributed state tools for high-volume retrieval, storage, and…
Added 3 mins ago
Intern - Marketing Operations
Acxiom
Carson City, NV
…marketing campaigns, working with cross-functional teams, analyzing performance data, and learning best practices in Marketing Operations. You will gain valuable exposure to the tools,…
Added 3 mins ago
Lead Release Train Engineer
Humana
Carson City, NV
…execution of strategic business initiatives. The Lead Release Train Engineer fosters collaboration, continuous improvement, and operational excellence while helping teams deliver meaningful…
Added 3 mins ago
O
Commercial Technical Program Manager
Oracle
Carson City, NV
- $126,200 to $264,100 USD / year
Facilitate resolution of technical and operational dependencies that could affect customer timelines, consumption ramp, or expansion opportunities.
Added 3 mins ago
O
Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Carson City, NV
- $81,100 to $187,000 USD / year
…deliver measurable improvements in reliability, scalability, performance, operational readiness, and customer experience across database…
Added 3 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Carson City, NV
…fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products…
Added 3 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Carson City, NV
Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
Added 3 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Carson City, NV
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 3 mins ago
Senior Lead Engineer
PwC
Las Vegas, NV
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 3 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Carson City, NV
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 5 mins ago
Senior MuleSoft Engineer
Core4ce Careers
Remote, United States
Core4ce is seeking a Senior MuleSoft engineer to design, develop, and implement integration solutions using the MuleSoft Anytime Platform for the Defense Health Agency (DHA). In this role,…
Added 7 mins ago
Regional Facilities Engineer
Hartwig Staffing
Oklahoma City, OK
Troubleshoot operational issues and identify opportunities to improve performance and reliability.
Added 11 mins ago
O
Associate Support Engineer
Oracle
Concord, NH
- $21.3 to $45.05 USD / hour
-Begins to identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.
Added 11 mins ago
O
Senior Core Infrastructure Engineer - Nashville, TN
Oracle
Concord, NH
- $79,200 to $209,500 USD / year
…scalability, resiliency, and operability. Delivers features and load/performance tests; leverages data plane platforms and distributed state tools for high-volume retrieval, storage, and…
Added 11 mins ago
Intern - Marketing Operations
Acxiom
Concord, NH
…marketing campaigns, working with cross-functional teams, analyzing performance data, and learning best practices in Marketing Operations. You will gain valuable exposure to the tools,…
Added 11 mins ago
O
Commercial Technical Program Manager
Oracle
Concord, NH
- $126,200 to $264,100 USD / year
Facilitate resolution of technical and operational dependencies that could affect customer timelines, consumption ramp, or expansion opportunities.
Added 11 mins ago
O
Senior Database Site Reliability Engineer – Oracle Database and GoldenGate (IC3)
Oracle
Concord, NH
- $81,100 to $187,000 USD / year
…deliver measurable improvements in reliability, scalability, performance, operational readiness, and customer experience across database…
Added 11 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Concord, NH
…fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products…
Added 11 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Concord, NH
Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
Added 11 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Concord, NH
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 11 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Concord, NH
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…

Cyera

Sr. Technical Support Engineer, FedRAMP

Plano, TX, United States

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Job details

Posting language: English

Original job description

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.

RESPONSIBILITIES:

Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.

Requirements

REQUIRED QUALIFICATIONS:

Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

COMPENSATION INFORMATION:

Compensation Range: $100,000-$130,000 The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Case management
Computer science
Cybersecurity
Apply information security policies
Identity and access management
AWS
Microsoft Azure
Google Cloud
SAML
Security+
Auditing
SQL
Troubleshoot
Root cause analysis
Python
Bash
Microsoft PowerShell
Zendesk
ServiceNow
Jira
Salesforce
Communication skills
SSP

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