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Added 1 min ago
Telecommunications Engineer 2 - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
The engineer researches, develops, and coordinates portions of the engineering solution for telecommunications cabling, equipment, pathways, spaces, and grounding and bonding across ISP and…
Added 1 min ago
Telecommunications Engineer 2 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
The engineer researches, develops, and coordinates portions of the engineering solution for telecommunications cabling, equipment, pathways, spaces, and grounding and bonding across ISP and…
Added 1 min ago
Telecommunications Specialist 2 (Technical Specialist 2) - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and…
Added 1 min ago
Telecommunications Specialist 2 (Technical Specialist 2) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and…
Added 16 mins ago
Lead Desktop / Client Server Engineer (TS/SCI)
Koniag Government Services
Arlington, VA
Koniag Data Solutions, a Koniag Government Services company, is seeking an experienced Lead Desktop / Client Server Engineer to join our team in Rosslyn, VA. The ideal candidate is a…
Added 16 mins ago
Principal Cloud Security Engineer
Koniag Government Services
Washington, DC
Koniag Technology Solutions, Inc a Koniag Government Services company, is seeking a Principal Cloud Security Engineer with a Secret security clearance to support KTS and our government…
Added 16 mins ago
GCP Cloud Product Owner
Koniag Government Services
Washington, DC
Google Cloud Digital Leader, Google Cloud Associate Cloud Engineer, or Google Cloud Professional Cloud Architect / DevOps Engineer.
Added 16 mins ago
Cloud Compliance Officer
Koniag Government Services
Washington, DC
Microsoft Certified: Azure Security Engineer Associate
Added 16 mins ago
AWS Cloud Product Owner
Koniag Government Services
Washington, DC
AWS Certified Cloud Practitioner, AWS Certified Solutions Architect - Associate, or AWS Certified DevOps Engineer.
Added 16 mins ago
AWS Certified Solutions Architect - Associate
Koniag Government Services
Nashville, TN
…and technically skilled AWS Certified Solutions Architect – Associate to support the design, implementation, and optimization of Amazon Web Services (AWS) cloud architecture solutions for…
Added 16 mins ago
AI Security Engineer - Mid
Koniag Government Services
Washington, DC
Koniag Operations Services, LLC (KOS), a Koniag Government Services company, is seeking an experienced AI Security Engineer (Mid) to support a comprehensive enterprise cybersecurity…
Added 16 mins ago
Zscaler Integration Engineer - Mid
Koniag Government Services
Washington, DC
Koniag Operations Services, LLC, a Koniag Government Services company, is seeking an experienced Zscaler Integration Engineer (Mid) to support enterprise network security operations and IT…
Added 16 mins ago
End-User Computing (EUC) Engineer
Koniag Government Services
Washington, DC
This role is distinguished from the Desktop / Field Support Technician by its focus on engineering, architecture, and platform-level work rather than individual incident resolution. The EUC…
Added 16 mins ago
Cloud Security Engineer
Koniag Government Services
Washington, DC
The Cloud Security Engineer will be responsible for the security aspects of cloud system design, security tool and service analysis and selection, and subsequent implementation across AWS,…
Added 16 mins ago
GCP Cloud Architect
Koniag Government Services
Washington, DC
Google Cloud Associate Cloud Engineer certification.
Added 16 mins ago
Perplexity/AI Integration Lead
Koniag Government Services
Washington, DC
Coordinate with cybersecurity and compliance teams to assess and address risks associated with AI platform integrations, including data handling, access controls, and model transparency.
Added 16 mins ago
DAF365 JML Lead Engineer (Study 3) (REMOTE)
Koniag Government Services
Washington, DC
Koniag IT Systems, LLC a Koniag Government Services company, is seeking a DAF365 JML Lead Engineer (Study 3) with a Secret security clearance to support KITS and our government customer.…
Added 23 mins ago
Maintenance Engineer
First Quality Tissue
Lock Haven, PA
Added 30 mins ago
Data Protection Security Engineer
ConAgra Fds Entrprise Svcs,Inc
Omaha, NE
…protection technologies, implementing and tuning protection controls, and investigating potential data exposure. Working with data owners, security teams, and technology partners, you will…
Added 35 mins ago
Operations Engineer, Mechatronics Technical Trainer, Material Handling Equipment Systems, OneMHS
Amazon.com Services LLC
Austin, TX · Nashville, TN · Bellevue, WA · Atlanta, GA · Springdale, OH
- Design and deliver hands-on and classroom-based technical training across mechanical, electrical, and controls disciplines for MHE installation crews, field technicians, and integration…
Added 38 mins ago
Construction Quality Manager - Electrical & Instrumentation
Burns & McDonnell
Kansas City, MO
+ Associate Degree in Engineering, Construction, Welding Technology, Nondestructive Examination or related field. and 9 years managing and implementing quality control procedures required or
Added 45 mins ago
CLOUD ADMIN
VSolvit
Remote, United States
Google Cloud Associate Cloud Engineer or Professional Cloud Architect certification
Added 51 mins ago
KC
Associate Engineer - Instrumentation & Controls
Kennedy/Jenks Consulting
Federal Way, WA
- $117,000 to $160,000 USD / year
Kennedy Jenks is seeking an Instrumentation and Controls Engineer to join our growing team in Federal Way, Washington. We are looking for a motivated professional with 5-8 years of…
Added 51 mins ago
KC
Associate Engineer - Instrumentation & Controls
Kennedy/Jenks Consulting
Portland, OR
- $107,000 to $147,000 USD / year
Kennedy Jenks is seeking an Instrumentation and Controls Engineer to join our growing team in Portland, Oregon. We are looking for a motivated professional with 5-8 years of experience in…
Added 52 mins ago
Automation Engineer
C&W FACILITY SERVICES INC.
CA
As an Automation Engineer (AE), you will support the site maintenance team to ensure operational performance and efficiency of Material Handling Equipment (MHE) control systems. You will…

Cyera

Sr. Technical Support Engineer, FedRAMP

Plano, TX, United States

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Job details

Posting language: English

Original job description

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.

RESPONSIBILITIES:

Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.

Requirements

REQUIRED QUALIFICATIONS:

Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

COMPENSATION INFORMATION:

Compensation Range: $100,000-$130,000 The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Case management
Computer science
Cybersecurity
Apply information security policies
Identity and access management
AWS
Microsoft Azure
Google Cloud
SAML
Security+
Auditing
SQL
Troubleshoot
Root cause analysis
Python
Bash
Microsoft PowerShell
Zendesk
ServiceNow
Jira
Salesforce
Communication skills
SSP

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