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Added 2 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Product Rigor & Impact: Drive a culture of product discipline - establishing clear KPI frameworks, product health metrics, continuous feedback loops with frontline teams, and…
Added 2 mins ago
Automation Principal Engineer
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Principal Engineer for Network Automation and Software development. The skills for this position are critical to build and deliver a successful plan and service…
Added 2 mins ago
Information Security Engineer Security Baseline Configuration
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking an Information Security Engineer to support the Security Baseline Configuration program within Cybersecurity. This role will help modernize and scale…
Added 3 mins ago
C
GCP data Engineer
Cognizant
Phoenix, AZ
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 3 mins ago
EG
Cloud Engineer
Eliassen Group
Phoenix, AZ
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 9 mins ago
Data Engineer (BigQuery)
Northramp LLC
Washington, DC
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 9 mins ago
Data Engineer (BigQuery)
Northramp LLC
Reston, VA
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 9 mins ago
Data Engineer (BigQuery)
Northramp LLC
Bethesda, MD
Northramp is seeking a Data Engineer (BigQuery) to join the team supporting a mission-critical effort to consolidate, modernize, and operate our client's enterprise cloud services across…
Added 18 mins ago
EG
Cloud Engineer
Eliassen Group
Honolulu, HI
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 21 mins ago
Full Stack Engineer
True Talent Solutions Partners
San Francisco, CA
- Build automated testing frameworks across the product suite.
Added 32 mins ago
Low Latency Trading Infrastructure Engineer
Citigroup
Jacksonville, FL
The Low Latency Trading Infrastructure Engineer is a rare combination of deep technical specialist and mission-critical operator - a professional whose expertise sits at the intersection of…
Added 32 mins ago
M
Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking to welcome a Principal Software Engineer to a group of innovative, energetic and diverse engineers on the CoPilot Runtime Platform team, which is the engineering organization…
Added 33 mins ago
EG
Cloud Engineer
Eliassen Group
Tallahassee, FL
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 49 mins ago
GI
Gameplay Engineer
Gardens Interactive
Remote, United States
- $155,000 to $171,000 USD / year
As a Gameplay Engineer, you will craft tactile and immersive gameplay systems that will fuel the adventure and enable the stories within our games. You will partner with designers to…
Added 53 mins ago
M
Principal Software Engineer
Microsoft
WA · NY · CA · Redmond, WA · Mountain View, CA · Sunnyvale, CA · Redmond · New York · Mountain View · Sunnyvale
- $142,800 to $304,200 USD / year
As a Principal Software Engineer, on the Substrate Application Platform team, you will help build the next generation platform for internal and external developers and agents to access M365…
Added 54 mins ago
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Digital Solution Engineer - Cloud & AI Infrastructure
Microsoft
United States
- $86,100 to $187,400 USD / year
…Frontier AI era? Join us as a Cloud & AI Infrastructure Solution Engineer for nonprofit customers at Microsoft…
Added 1 hour ago
Linux Systems Engineer (Cybersecurity Technical Staff 2)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a skilled and motivated Linux systems engineer to join our Linux Services Team. This team designs, deploys, and maintains…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Santa Fe, NM
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Providence, RI
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
AI Automation Engineer
ManpowerGroup
Bethesda, MD
Our client, AI & Digital Enablement is seeking a AI Automation Engineer to join their team. As a AI Automation Engineer, you will be part of the AI and Digital Enablement team supporting…
Added 1 hour ago
EG
Senior AI Engineer
Eliassen Group
Aberdeen Proving Ground, MD
- $80 to $90 USD / hour
Our client seeks an AI Engineer to support CECOM ASIC in developing and deploying AI/ML models, agentic AI systems, analytics solutions, and automation workflows that drive Army readiness…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Annapolis, MD
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
Software Engineer, AI Agents (Remote SF)
Morgan Pinnacle Group
San Francisco · San Francisco, CA
We are seeking a product-minded AI engineer with strong customer and product thinking, creativity in building LLM applications, and the ability to rapidly prototype and architect production…
Added 1 hour ago
Sr. Reliability Engineer
Chemours
Fayetteville, NC
Chemours is seeking a Senior Reliability Engineer to join our Asset Care team. This position will be located at an APM Manufacturing Site and report directly to the Manufacturing Excellence…
Added 1 hour ago
Senior Machine Learning Engineer III ***Raleigh, NC***
RELX INC
Raleigh, NC
Are you looking to develop your Machine Learning Engineer career?

Cyera

Sr. Technical Support Engineer, FedRAMP

Plano, TX, United States

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Job details

Posting language: English

Original job description

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.

RESPONSIBILITIES:

Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.

Requirements

REQUIRED QUALIFICATIONS:

Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

COMPENSATION INFORMATION:

Compensation Range: $100,000-$130,000 The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Case management
Computer science
Cybersecurity
Apply information security policies
Identity and access management
AWS
Microsoft Azure
Google Cloud
SAML
Security+
Auditing
SQL
Troubleshoot
Root cause analysis
Python
Bash
Microsoft PowerShell
Zendesk
ServiceNow
Jira
Salesforce
Communication skills
SSP

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