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Added 7 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Boise, ID
…requirements into clear, practical, and scalable processes that support both compliance excellence and operational…
Added 7 mins ago
EG
QA Automation Engineer
Eliassen Group
Boise, ID
- $75 to $82 USD / hour
…role will contribute to requirement analysis, test planning, execution, and results reporting while collaborating across agile…
Added 27 mins ago
Engineering Manager - Property Management
TheGuarantors
New York, NY
…sustainable delivery end-to-end from requirements through production…
Added 36 mins ago
EG
QA Automation Engineer
Eliassen Group
Juneau, AK
- $75 to $82 USD / hour
…role will contribute to requirement analysis, test planning, execution, and results reporting while collaborating across agile…
Added 44 mins ago
IB
Petroleum Engineer
Interior, Bureau of Indian Affairs
Lakewood, CO
- $118,675 to $154,280 USD / year
As Petroleum Engineer, GS-0881, your typical work assignments may include, but not limited to:
Added 48 mins ago
O
Principal Backend Developer - Clinical Applications
Oracle
Jefferson City, MO
- $114,600 to $234,600 USD / year
…platform. We are seeking a highly skilled Principal Software Engineer to join our Clinical Applications Engineering team focused on modernizing provider workflows, inbox management, and…
Added 54 mins ago
DA
Supervisory IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
…and is responsible for developing high-level strategies to support development efforts to achieve Department of Veterans Affairs (VA) wide business objectives. The incumbent will supervise…
Added 54 mins ago
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Interdisciplinary (General Engineer/Operations Research Analyst)
Missile Defense Agency
Colorado Springs, CO · Redstone Arsenal, AL
- $91,870 to $144,102 USD / year
Assists the Test Resources Mission Execution Team Working Group by providing support and helping to direct Test Resources during flight test execution events.
Added 54 mins ago
VH
Supervisory Healthcare Engineer (Detail/Temporary Promotion NTE 120 Days)
Veterans Health Administration
Tuskegee, AL
- $140,025 to $182,034 USD / year
Exercises responsibility for budget formulation, presentation and execution.
Added 55 mins ago
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Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 55 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 57 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 57 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 57 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 57 mins ago
MD
Interdisciplinary General Engineer/Operations Research Analyst
Missile Defense Agency
Redstone Arsenal, AL · Colorado Springs, CO
- $129,096 to $197,200 USD / year
Leading multi-disciplined teams in support of Flight Test planning and execution, and providing direction to those teams during all phases of the Flight Test Concept of Operations.
Added 57 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 59 mins ago
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Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 1 hour ago
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SUPERVISORY FACILITY OPERATIONS SPECIALIST
Air National Guard Units
Camp Murray, WA
- $83,935 to $109,122 USD / year
Responsible for the sustained reliability of Real Property Facilities in support of ANG organizations. Establishes and executes work involving the planning and directing of comprehensive…
Added 1 hour ago
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SUPERVISORY COMMUNITY PLANNER
Air Force Special Operations Command
Cannon AFB, NM
- $106,437 to $138,370 USD / year
…planning, program development, design, project management, contract execution, and squadron technical support to effectively execute the installation's mission, sustain quality of life and…
Added 1 hour ago
Mid Career Spaceflight Hardware Propulsion Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Mid Career Spaceflight Hardware Propulsion Engineer to join the team with ERC, a teammate company!
Added 1 hour ago
Mid Career Spaceflight Hardware Propulsion Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Mid Career Spaceflight Hardware Propulsion Engineer to join the team with ERC, a teammate company!
Added 1 hour ago
Early Career Spaceflight Hardware Propulsion Engineer
Amentum
Houston, TX
Support component- and system-level test planning, execution, and data analysis.
Added 1 hour ago
Early Career Spaceflight Hardware Propulsion Engineer
Amentum
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Support component- and system-level test planning, execution, and data analysis.
Added 1 hour ago
MEP Engineer
GenServ
West Bridgewater, MA
The MEP Engineer works closely with the MEP Director, Project Managers, Superintendents, subcontractors, design professionals, vendors, and internal teams to identify potential issues,…
Added 1 hour ago
Engineer V
General Atomics
Acton, MA
Responsible for designing the engineering development effort and leading the execution and implementation of the engineering process in concert with the Chief Engineer and Project Manager.…

Cyera

Sr. Technical Support Engineer, FedRAMP

Eugene, OR, United States

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Job details

Posting language: English

Original job description

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.

RESPONSIBILITIES:

Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.

Requirements

REQUIRED QUALIFICATIONS:

Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

COMPENSATION INFORMATION:

Compensation Range: $100,000-$130,000 The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

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