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Added 16 mins ago
J
Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
…of advanced technologies, including precision agriculture, automation, autonomous systems, and digital products. You will lead a team of data scientists while remaining hands-on in…
Added 16 mins ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Ads Data (AI Native) based in the United…
Added 18 mins ago
Full Stack Software Engineer
Sapho Bio
San Carlos, CA
We are looking for a Full Stack Software Engineer to own the software that runs our lab and our business. You will maintain and extend our customer-facing app, and build the internal tools…
Added 29 mins ago
HR
Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
S&J Plumbing is seeking a Senior AI Software Engineer / Automation Architect to help build a smarter, more efficient organization as we continue to grow.
Added 30 mins ago
Principal IAM Engineer / Onsite in Natick, MA
Kelly Services
Natick, MA
A leading mathematical computing software organization is hiring a Principal IAM / Active Directory Engineer to join its Identity and Access Management team. This is a full-time opportunity…
Added 31 mins ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
Added 31 mins ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 32 mins ago
Network Engineer
Google
Austin, TX
Scale systems sustainably through tools and automation, and evolve systems by driving change that improves reliability and velocity.
Added 59 mins ago
Automation Engineer- Plant
Trane Technologies
Newberry, SC
Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…
Added 1 hour ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
Engineer and support SOAR, security automation, workflow orchestration, and API-based integrations.
Added 1 hour ago
Principal Software Engineer, Cloud Infrastructure
NVIDIA USA
CA
We are seeking a Principal Software Engineer to drive the architecture and development of our bare-metal and cloud compute infrastructure. Our organization supports hundreds of megawatts of…
Added 1 hour ago
Product Manager, Integrations
Credo.AI
Remote, United States
- Own product metrics for the integrations portfolio, including connector adoption, API usage, time-to-first-integration, evidence automation rate and integration-driven deal impact.
Added 1 hour ago
ME
Software Engineer
Manpower Engineering
Foster City, CA
- $25.38 USD / hour
Our client, an innovative software organization focused on autonomous mobility, is seeking a Software Engineer to join their team. As a Software Engineer, you will be part of the Software…
Added 1 hour ago
ME
Software Engineer
Manpower Engineering
Foster City, CA
- $25.38 USD / hour
Our client is seeking a Software Engineer to join their team. As a Software Engineer, you will be part of the Software department supporting Software Platforms & Product. The ideal…
Added 1 hour ago
Software Engineer, Deployment Compliance
Apple
Seattle, WA
…next-generation of Apple's cloud services infrastructure. As a Software Engineer on the Build Support Engineering team, you'll play a key role in modernizing large-scale build and…
Added 1 hour ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
…technical layer around it: the services, integrations, and automation that connect PLM to the rest of the enterprise and to the engineers who use it every…
Added 1 hour ago
Staff Software Engineer
UKG
Alpharetta, GA
This is a Staff Software Engineer - Network role is responsible for developing, automating, and scaling network and infrastructure services using software engineering and…
Added 1 hour ago
Systems Engineer, Reliability and Maintainability Engineering - Level 4
Lockheed Martin
Marietta, GA
We are seeking a Level 4 Maintainability Engineer to support the design, development, verification, and sustainment of complex aerospace systems. In this role, you will apply…
Added 1 hour ago
POS Tester
Capgemini
Atlanta, GA
We are seeking an experienced POS QA Automation Engineer to join our Quality Engineering team and support end-to-end testing and automation of Point-of-Sale (POS) applications. The ideal…
Added 1 hour ago
Lead Data Engineer
Honeywell Technologies
Atlanta, GA
Honeywell is accelerating its transformation from industrial automation to full autonomy and the data that powers that future starts here. As a Lead Data Engineer on our Industrial AI &…
Added 1 hour ago
C
Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
…strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer…
Added 1 hour ago
C
AI Solution Architect
Cognizant
Atlanta, GA
- $150,000 to $170,000 USD / year
AI Engineer – Generative AI, Oracle Applications & AI-Led SDLC Transformation
Added 1 hour ago
Business Analyst - AI Prompts - Owner & Operator Portal
IHG
Atlanta, GA
…enablement efforts. This person does not need to be a deep AI engineer or data scientist, but should be curious, proactive, process-oriented, and comfortable learning new AI concepts,…
Added 1 hour ago
TT
Robotics Software Engineer
True Talent Solutions Partners
Watertown, MA
- $130,000 to $180,000 USD / year
- Typically 1 to 3 years of software engineering experience in robotics, automation, or embedded systems, with production experience on physical robotic systems.
Added 1 hour ago
PN
Machine Learning Engineer II
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $114,000 USD / year
PNNL is seeking a Machine Learning Engineer to implement and adapt research methods within shared software used by U.S. government stakeholders. You will work with researchers in areas such…

Cyera

Senior Technical Support Engineer, FedRAMP

Eugene, OR, United States

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Job details

Posting language: English

Original job description

Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

As the Senior Technical Support Engineer for our Federal market, you serve as the final line of technical resolution for our most highly regulated FedRAMP and DoD customers. This role requires deep investigation and complex troubleshooting within rigid security boundaries. You will reproduce issues without violating data privacy controls, validate workarounds that align with NIST/FedRAMP frameworks, and drive escalation quality. By elevating our secure documentation and feeding operational insights back to engineering, you will directly ensure the reliability and continuous compliance of our federal offerings.

RESPONSIBILITIES:

Master complex technical challenges: Deep-dive into modern enterprise architectures across AI security, data discovery, classification, DLP workflows, and access analysis to solve high-stakes technical issues.
Drive complete technical ownership: Take full command of Support Tickets from initial discovery to resolution, acting as the primary technical authority and trusted advisor for our customers.
Engineer automation and internal tools: Write scripts and build custom diagnostic utilities to eliminate manual troubleshooting steps, streamline investigations, and scale team performance.
Drive product impact and cross-functional synergy: Partner with Product, Engineering, DevOps, and OCTO teams to feed real-world operational insights into the roadmap, deliver high-fidelity root cause analyses, and ensure efficient resolution of systemic platform issues.
Elevate documentation and knowledge standards: Scale institutional capability by architecting reusable runbooks and technical guides, while maintaining rigorous case management standards to ensure records remain accurate, actionable, and auditable.
Pioneer AI-driven support: Integrate modern AI tools and agents directly into daily troubleshooting workflows, refining custom prompts to continually accelerate case resolution and elevate support efficiency.
Champion customer success: Serve as a high-impact advocate for clients, managing relationships and representing the company with confidence when communicating with technical teams and executive stakeholders.

Requirements

REQUIRED QUALIFICATIONS:

Citizenship & Clearance (Non-Negotiable): Must be a U.S. Citizen. Must be able to successfully pass and maintain a federal background investigation (e.g., Public Trust) as required by federal agency customers.
Location (Non-Negotiable): Must physically reside and work within the Continental United States (CONUS). Offshore or OCONUS remote work is prohibited for this role.
Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field (or an Associate degree with equivalent practical experience).
Experience: 5+ years in technical support, escalation engineering, or customer-facing technical roles within SaaS or cybersecurity, with explicit experience supporting Federal, DoD, or FedRAMP-authorized environments.
FedRAMP & Compliance Domain Knowledge: Deep understanding of NIST SP 800-53 controls, FedRAMP Continuous Monitoring (ConMon), and strict SLA remediation timelines. Direct experience in data security ecosystems (DSPM, IAM, SIEM, CASB, CNAPP, CSPM, or DLP).
Government Cloud Infrastructure: Hands-on experience supporting enterprise government cloud platforms (AWS GovCloud, Azure Government, or Google Cloud for Government) and strictly enforced identity/authentication protocols (SSO, SAML, OAuth, SCIM, RBAC, MFA).
Certifications: Must hold a baseline security certification (e.g., CompTIA Security+ or equivalent DoD 8570 compliant certification) to prove foundational federal cybersecurity knowledge.
Advanced Troubleshooting & Auditing: Strong ability to analyze complex logs, inspect APIs, and write SQL queries. Must be able to troubleshoot and perform root-cause analysis (RCA) while strictly adhering to FedRAMP audit logging and data sovereignty boundaries.
Scripting & Automation (Immutable Environments): Hands-on experience with Python, Bash, or PowerShell for building custom diagnostic utilities, with an understanding of how to troubleshoot within rigid, version-controlled Federal environments without making undocumented manual changes.
Tooling & Federal SLAs: Direct experience managing high-stakes cases in enterprise platforms (Zendesk, ServiceNow, Jira, Salesforce). Demonstrated ability to prioritize high-volume workloads based on aggressive, federally mandated vulnerability and incident SLAs.
Execution & Communication: Exceptional written and verbal communication skills. Must be able to translate complex technical findings for government stakeholders, support engineering teams, and assist with technical narratives for System Security Plan (SSP) updates.
Availability: Willingness to participate in a scheduled on-call rotation (including evenings, weekends, or holidays) as federal business needs require.

COMPENSATION INFORMATION:

Compensation Range: $100,000-$130,000 The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. Final compensation will vary based on seniority and relevance of experience, location, and position requirements. This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Case management
Computer science
Cybersecurity
Apply information security policies
Identity and access management
AWS
Microsoft Azure
Google Cloud
SAML
Security+
Auditing
SQL
Troubleshoot
Root cause analysis
Python
Bash
Microsoft PowerShell
Zendesk
ServiceNow
Jira
Salesforce
Communication skills
SSP

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