Jobs in the United States

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Added 1 min ago
All Positions- Paddocks at Ridge Park
NEW EARTH RESIDENTIAL LLC
Louisville, KY
Ever dreamed of being a Mayor? Now’s your opportunity! As the Community Manager of a New Earth Residential Community, you'll play a key role in managing all aspects of the property - from…
Added 1 min ago
All Positions- Loch Haven
NEW EARTH RESIDENTIAL LLC
Indianapolis, IN
Ever dreamed of being a Mayor? Now’s your opportunity! As the Community Manager of a New Earth Residential Community, you'll play a key role in managing all aspects of the property - from…
Added 1 min ago
All Positions- Embassy
NEW EARTH RESIDENTIAL LLC
Evansville, IN
Ever dreamed of being a Mayor? Now’s your opportunity! As the Community Manager of a New Earth Residential Community, you'll play a key role in managing all aspects of the property - from…
Added 1 min ago
All Positions- Elevate at NULU
NEW EARTH RESIDENTIAL LLC
Louisville, KY
Ever dreamed of being a Mayor? Now’s your opportunity! As the Community Manager of a New Earth Residential Community, you'll play a key role in managing all aspects of the property - from…
Added 1 min ago
All Positions- Courtyard
NEW EARTH RESIDENTIAL LLC
Clarksville, IN
Ever dreamed of being a Mayor? Now’s your opportunity! As the Community Manager of a New Earth Residential Community, you'll play a key role in managing all aspects of the property - from…
Added 1 min ago
All Positions- Cambridge
NEW EARTH RESIDENTIAL LLC
Clarksville, IN
Ever dreamed of being a Mayor? Now’s your opportunity! As the Community Manager of a New Earth Residential Community, you'll play a key role in managing all aspects of the property - from…
Added 2 mins ago
Sales Representative III
RFC LLC - dba Roll Forming Corporation
Shelbyville, KY
The Account Manager is responsible for retaining, strengthening, and profitably growing assigned customer relationships. This role serves as a commercial contact for assigned accounts and…
Added 3 mins ago
Assistant Store Manager
TJX Companies
Aurora, CO
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental…
Added 3 mins ago
AE - Selling Team Leader (Assistant Manager)
AEO
Riverhead, NY
…development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance -…
Added 3 mins ago
TC
Administrative Coordinator
TJX Companies
Slidell, LA
- $13.75 to $14.25 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 3 mins ago
On Site Property Manager
Resicap Payroll, LLC
Acworth, GA · Calhoun, GA
State of Residence Real Estate License Required · Active State Real Estate License Required for State of Residence
Added 5 mins ago
Maintenance Technician II
Highmark Residential, LLC
Raleigh, NC
Assist Service Manager with various tasks as required by the needs of the community
Added 6 mins ago
Quality Technician
Schreiber Foods, Inc.
Beloit, WI
Conduct preliminary interpretations of data or observations, and draft short reports to Manager.
Added 6 mins ago
ES
Assistant Store Manager - 0672
Extra Space Management, Inc
Deerfield, IL
- $17 to $20 USD / hour
Day shift only: Office closes at 6pm
Added 7 mins ago
Children's Clinician - 27th Ave Health Center (9677)
Terros Health
Phoenix, AZ
Asking At Least 2 Evening Shifts Per Week · Must have the ability to perform first aid or cardiopulmonary resuscitation as necessary and appropriate
Added 7 mins ago
Outpatient Clinician - Phoenix, AZ 85017 (9678)
Terros Health
Phoenix, AZ
Must possess a Master’s degree in a related discipline, i.e · Must have ability to perform First Aid or CPR as necessary and appropriate
Added 7 mins ago
Account Manager
CyberSource Corporation
Atlanta, GA · San Francisco, CA · Los Angeles, CA · Austin, TX · Lehi, UT
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Added 7 mins ago
Food Service - Cashier
SSA Group
Denver, CO
Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)
Added 8 mins ago
Construction Technician
Range
Ashland, MT
1. Successful completion of a grade-12 high school diploma program, equivalent GED type of secondary education certificate / diploma.
Added 8 mins ago
BC
RV Service Technician
Blue Compass RV
Lebanon, TN
- $26 to $40 USD / hour
Clear Advancement Paths to Master Tech, Service Manager, and Beyond
Added 8 mins ago
Wind Hub Technician- OH1 ( Bellevue, OH)
GE Vernova International LLC
Remote, United States
Must have and maintain a valid driver’s license · Flexibility to work rotating shift schedules, and on-call per site needs
Added 9 mins ago
Capital Markets Associate-Structuring/Origination (F)
PNC Capital Markets LLC
NY
…contribute to the company’s success. As a(n) Capital Markets Associate-Structuring/Origination (F) within PNC's Asset Backed Finance organization, you will be based in New York, New…
Added 9 mins ago
Branch Operations Lead - Metro Southwest Market - Lakewood, CO
JPMC page
Lakewood, CO
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 9 mins ago
Middle Market Relationship Manager
Columbia Bank
San Diego, CA
Serves as the key banking relationship manager for assigned middle market client relationships. Accountable for prospecting new business and working with Client Solution Managers to deepen…
Added 9 mins ago
Associate Director - Cost Manager / Quantity Surveyor - Life Sciences Construction
Turner & Townsend
New Albany, OH
Turner & Townsend are seeking an experienced Associate Director Cost Manager / Quantity Surveyor to lead the delivery of cost management services for a major life sciences capital expansion…

CyberSource Corporation

Account Manager

Atlanta, GA, United States
San Francisco, CA, United States
Los Angeles, CA, United States
Austin, TX, United States
Lehi, UT, United States

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Job details

Work location: Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager
Posting language: English
Posted: Nov 12, 2026

Original job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

The Associate, Client Response Unit (CRU) serves as a centralized client resolution and execution specialist responsible for coordinating resolution of complex operational client challenges across multiple internal teams. This role acts as a key connector between Account Managers, Support, Product, Operations, Billing, and Implementations teams to drive timely resolution of client issues, enhance the voice of the customer, improve the client experience, and accelerate revenue realization and retention.

The CRU is responsible for orchestrating cross-functional activities, maintaining accountability among stakeholders, documenting client journeys, and identifying opportunities to improve processes that create recurring client friction.

Key Responsibilities:

Client Escalation Management:

Coordinate and manage complex client escalations requiring involvement from multiple internal stakeholders.
Serve as a central point of coordination to ensure issues progress toward resolution.
Track escalation status, risks, blockers, dependencies, and commitments across teams.
Partner with account owners to support resolution plans and create an improved client experience.

Cross-Functional Orchestration:

Ensure appropriate resources are engaged based on issue type, severity, and business impact.
Drive action items, follow-ups, and stakeholder alignment through issue resolution.
Escalate roadblocks and risks to leadership as appropriate.

Client Experience Improvement:

Document client journeys and identify friction points affecting client outcomes.
Analyze recurring client pain points and operational breakdowns.
Surface themes and recommendations that improve internal processes and client satisfaction.
Partner with stakeholders to implement preventative solutions and process enhancements.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g., Master's, MBA, JD, MD, or PhD).

Preferred Qualifications:

3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD).
6 months–2 years of experience in account management, customer service, project management, or a related customer-facing role.
Strong written and verbal communication skills, with the ability to engage confidently across channels.
Demonstrated problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office tools (Outlook, Excel, PowerPoint, Word).
Strong organizational and time management skills, with the ability to multitask effectively.
Customer-centric mindset with the ability to handle sensitive situations with professionalism and empathy.
Familiarity with the payments ecosystem (e.g., issuing, acquiring, eCommerce, Card Present/Not Present, ACH).
Experience with tools such as Tableau, Microsoft Dynamics, or similar platforms.
Understanding of referral or reseller partner models.
Excellent cross-functional collaboration and influence skills.

Information for US Applicants :For roles located in the US, the estimated salary range for this position is $89,200 to $163,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department.

Travel Requirements This position requires travel 5-10% of the time.

Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.Visa_Talent_Portal

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More about this job

Skills

Improve business processes
Customer service
Project management
Communication skills
Problem solving
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Time management
Multitask
Tableau
Microsoft Dynamics
Collaboration
Sales
Office equipment

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Work requirements

Jobs in the United States