Jobs in the United States

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Added 1 min ago
Registered Nurse - RN
Fresenius Medical Care
Houston, TX
· Must have a minimum of 12 months experience as a RN
Added 1 min ago
Assistant Store Leader (Assistant Manager)
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Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 1 min ago
Senior Security Engineer – ServiceNow and DLP
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Associate, Membership Digital Communications
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Added 2 mins ago
HF
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Mt. Pleasant, TX
- $24 to $26.4 USD / hour
187129BRJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and…
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Branch Manager - Garland Rockwall Market - Garland, TX.
JPMorgan Chase
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TDCJ - Maintenance Supervisor III - Boiler, Genera
Texas Department of Criminal Justice - SET
Dayton, TX
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TH
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Customer Service Manager, Airport Customer Care - DFW
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DFW Airport, TX
Ability to work rotating shifts including weekends, holidays and days-off
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MI
Part-time Nabisco Merchandiser
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Richmond, TX · Missouri City, TX · Rosenberg, TX
- $13 to $16 USD / hour
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IT Technician
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Inventory Supervisor
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- $72,000 USD / year
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OCM - Commercial Director
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Branch Manager - North Dallas County Market - Dallas, TX
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Physician Practice Operations Manager
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Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
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Production Supervisor
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…assignments. Working under direction from the plant and/or production manager seeks to optimizes workflow and efficiency and meet production goals and profitability objectives. Directly…
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Added 3 mins ago
Electrical Engineer
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…under general supervision of the Modernization Engineering Manager, will provide assistance to the Modernization Team and perform the below Essential…
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Office Coordinator
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- $16 USD / hour
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Added 3 mins ago
Nursing Assistant - General Medical Unit
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Added 3 mins ago
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May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Added 3 mins ago
TDCJ - Maintenance Supervisor I, II, III - Boiler,
Texas Department of Criminal Justice - SET
Huntsville, TX

CWILL

Lead Product Manager (SaaS & AI Agent)

Remote, United States

Apply on jobs.workable.com About employer

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Job details

Experience: 5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Posting language: English
Posted: Sep 21, 2026

Original job description

About the Role This is CWILL's first US-based platform PM, and it's a P0 hire that reports directly to the CEO. Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next. The one-line mission: partner with CWILL's Platform Engineering team to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.

What You'll Do Customer Discovery

Go deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously
Spend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building

Cross-Product Platform Design

Design end-to-end customer journeys that span multiple CWILL products - for example: shipment delay → support escalation → compensation → review recovery, or VIP churn risk → marketing suppression → human outreach
Own the unified platform experience: information architecture, navigation, cross-product workflow design
Define what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why

AI Agent Product

Define Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic
Design the merchant-facing onboarding experience for AI features; set the bar for what "the Agent completed the task successfully" actually means
Communicate clearly to the engineering team: we're not building another chat interface - we're building an Agent that completes a measurable merchant task

GTM & Commercialization

Own platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps
Define the Lighthouse Customer program and expansion ARR playbook
Partner with Sales and CS to drive cross-product attach rate

Engineering Partnership

Translate fuzzy merchant problems into crisp platform capability requirements the engineering team can build against
Co-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have
Reduce information loss across time zones through clear written specs and documented decisions

What We're Looking For

5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Background in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)
Proven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap
Fluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure
Comfortable working across time zones with a distributed engineering team; able to reduce coordination overhead through strong written communication
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style

Nice to Have

Experience in the Shopify / DTC ecommerce ecosystem (Klaviyo, Yotpo, Aftership, Loop, Narvar, or similar)
Seller perspective - has run an online store or worked directly with ecommerce merchants
MarTech or post-purchase SaaS background (marketing, support, reviews, retention)
End-to-end B2B AI Agent product launch experience

Who You Are

Startup mindset - you're comfortable making decisions with incomplete information and iterating fast
You think in customer outcomes, not feature lists
You'd rather spend a day with a merchant than a week writing specs no one's validated
Big company or startup background doesn't matter - ability and judgment do

Starting Pay: 150K-200K depends on experiences, open to negotiation

401(k)
PTO
Paid Holidays
Insurance

Apply on jobs.workable.com About employer

More about this job

Skills

Go
Shopify
Sales
Information architecture
Workflow
Onboarding
Packaging
Prioritization
Communication skills
Klaviyo
Negotiation

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Work requirements

Jobs in the United States