Jobs in the United States

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Added 2 mins ago
A
Sr Program Manager
Aerospace
Torrance, CA · Tempe, AZ · Phoenix, AZ
- $219,000 to $274,000 USD / year
YOU MUST HAVE
Added 12 mins ago
Test Engineering Manager 2
Northrop Grumman
Oxnard, CA
The Test Engineering Manager 2 leads a diverse team of test engineers and technicians, ensuring the test needs of multiple programs are met. This role blends functional management…
Added 12 mins ago
Senior Product Manager
Paramount
Burbank, CA
Senior Product Manager, Sign-Up Flow Optimization
Added 14 mins ago
Technical Program Manager - Wearables Experiences
Meta
Sunnyvale, CA
Technical Program Manager - Wearables Experiences Responsibilities:
Added 14 mins ago
T
Marketing Coordinator
TEKsystems
San Diego, CA
- $42.69 USD / hour
Marketing Coordinator / Marketing Project Manager
Added 15 mins ago
Senior Social Media Specialist
SanDisk
Irvine, CA
Added 44 mins ago
Senior Manager, Customer Operations
Outrider
Henderson, CO
The Senior Manager, Customer Operations reports to the Director of Customer Success and leads Outrider's Customer Operations organization, including Customer Operations Managers, Associate…
Added 48 mins ago
APS-3: Property Management Supervisor
KBR
Charleston, SC
5-7 years of experience required with supervisory experience
Added 1 hour ago
TO
Water Utility Operator I - Meter Operations
Town of Oro Valley
Oro Valley, AZ
- $41,844 USD / year
Must possess a valid Class D Arizona driver license upon the first day of employment
Added 1 hour ago
Structural Dynamics Engineer 1
United Launch Alliance
Centennial, CO
Thanks for your interest in United Launch Alliance, the world's most experienced and reliable space launch company! Successfully launching more than 155 consecutive missions with 100%…
Added 1 hour ago
Senior Manager, Website Experience & Operations
The Institute of Internal Auditors Inc
Lake Mary, FL
The IIA is seeking an experienced, highly organized Senior Manager, Website Experience & Operations to lead the business-side coordination and operational execution of our enterprise…
Added 1 hour ago
Senior Program Manager, Client Operations
Experian
Schaumburg, IL
As the Senior Program Manager, Client Operations, for FSD, you will guide multiple complex client implementations and important strategic programs. You will partner with banks, credit…
Added 1 hour ago
PG
Lead Project Manager - Client Onboarding
Publicis Groupe
Chicago, IL
- $77,100 to $143,300 USD / year
Bring your AdTech, MarTech, and retail media knowledge to Epsilon and help lead the end-to-end launch of digital solutions, platforms, and service programs for our clients.
Added 1 hour ago
Program Manager
Amro Fabricating Corporation
Corona, CA
…Systems, Aero/Hydrodynamic Interstage Systems, and Propulsion & Launch Systems to more than 80 prime contractors supporting over 130 space and defense…
Added 1 hour ago
Product Manager, Machine Tending
Formic
Chicago, IL · Bolingbrook, IL
As Product Manager, Machine Tending, you will own the development, commercialization, and growth of Formic's machine tending offering across both tracks. You will decide which applications…
Added 1 hour ago
Product Manager, Machine Tending
Formic
San Francisco, CA · Oakland, CA
As Product Manager, Machine Tending, you will own the development, commercialization, and growth of Formic's machine tending offering across both tracks. You will decide which applications…
Added 2 hours ago
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(USA) Manager, Site Merchandising
Walmart
BENTONVILLE, AR
- $70,000 to $130,000 USD / year
Drive initiatives from planning through launch, managing timelines, dependencies, risks, and alignment.
Added 2 hours ago
W
(USA) Manager, Product Marketing
Walmart
SAN BRUNO, CA · HOBOKEN, NJ
- $96,000 to $202,000 USD / year
Join Walmart Connect as a Senior Product Marketing Manager to lead go-to-market strategy for Display and Advertising APIs. You’ll partner with Product, Engineering, Partnerships, and GTM…
Added 2 hours ago
Manufacturing Manager
Standex
Billerica, MA
…and assemblies can be found in today’s most advanced space launch vehicles, commercial and military aircraft, nuclear submarines, critical defense systems, land-based gas turbines and…
Added 2 hours ago
Senior Product Manager - Core Financials
Buildertrend Solutions, Inc.
Remote, United States
As a Senior Product Manager on Buildertrend’s Core Financials team, you’ll shape the tools that hundreds of thousands of builders use to manage costs and protect profitability. You’ll lead…
Added 2 hours ago
C
Site Operation Manager
Cobot
Remote, United States
- $120,000 to $150,000 USD / year
- Must have and maintain US work authorization
Added 2 hours ago
UO
Student Nurse Externship 2027
University of Missouri Health Care
Columbia, MO · Jefferson City, MO
- $19.09 USD / hour
Rotating shifts as well as holiday and work during inclement weather will be required
Added 2 hours ago
Sentinel - Principal Program Planning and Scheduling Analyst (14837/20629)
Northrop Grumman
Roy
Northrop Grumman Defense Systems is seeking Principal Program Planning & Scheduling Analyst. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman supports the…
Added 2 hours ago
B
Staff SW Engineer, Ground & Control Services
BlackSky
Remote, United States
- $155,000 to $180,000 USD / year
While the role can be done remotely, we would love candidates near Seattle, WA office. This role reports to the Manager, Ground and Control Services.
Added 2 hours ago
Change Manager
Akima, LLC
Portsmouth, NH
The Change Manager partners with the Government and other senior managers to plan, launch, and sustain change across the Center. This includes improvements to business processes, standard…

CWILL

Lead Product Manager (SaaS & AI Agent)

Remote, United States

Apply on jobs.workable.com About employer

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Job details

Experience: 5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Posting language: English
Posted: Sep 21, 2026

Original job description

About the Role This is CWILL's first US-based platform PM, and it's a P0 hire that reports directly to the CEO. Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next. The one-line mission: partner with CWILL's Platform Engineering team to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.

What You'll Do Customer Discovery

Go deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously
Spend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building

Cross-Product Platform Design

Design end-to-end customer journeys that span multiple CWILL products - for example: shipment delay → support escalation → compensation → review recovery, or VIP churn risk → marketing suppression → human outreach
Own the unified platform experience: information architecture, navigation, cross-product workflow design
Define what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why

AI Agent Product

Define Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic
Design the merchant-facing onboarding experience for AI features; set the bar for what "the Agent completed the task successfully" actually means
Communicate clearly to the engineering team: we're not building another chat interface - we're building an Agent that completes a measurable merchant task

GTM & Commercialization

Own platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps
Define the Lighthouse Customer program and expansion ARR playbook
Partner with Sales and CS to drive cross-product attach rate

Engineering Partnership

Translate fuzzy merchant problems into crisp platform capability requirements the engineering team can build against
Co-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have
Reduce information loss across time zones through clear written specs and documented decisions

What We're Looking For

5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Background in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)
Proven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap
Fluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure
Comfortable working across time zones with a distributed engineering team; able to reduce coordination overhead through strong written communication
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style

Nice to Have

Experience in the Shopify / DTC ecommerce ecosystem (Klaviyo, Yotpo, Aftership, Loop, Narvar, or similar)
Seller perspective - has run an online store or worked directly with ecommerce merchants
MarTech or post-purchase SaaS background (marketing, support, reviews, retention)
End-to-end B2B AI Agent product launch experience

Who You Are

Startup mindset - you're comfortable making decisions with incomplete information and iterating fast
You think in customer outcomes, not feature lists
You'd rather spend a day with a merchant than a week writing specs no one's validated
Big company or startup background doesn't matter - ability and judgment do

Starting Pay: 150K-200K depends on experiences, open to negotiation

401(k)
PTO
Paid Holidays
Insurance

Apply on jobs.workable.com About employer

More about this job

Skills

Go
Shopify
Sales
Information architecture
Workflow
Onboarding
Packaging
Prioritization
Communication skills
Klaviyo
Negotiation

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Work requirements

Jobs in the United States