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Added 3 mins ago
Senior Project Manager - MEP Large Commercial Construction Projects
ENFRA LLC
Orlando, FL
Degree in Construction Management, Engineering, or related technical discipline or 10+ years of Project Management experience working for a mechanical subcontractor in the areas of…
Added 26 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and…
Added 26 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and…
Added 26 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and…
Added 26 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and…
Added 26 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and…
Added 1 hour ago
Security Operations Technical Program Manager
Waymo
Tempe, AZ
…experts develop safety goals and strategies, and conduct safety engineering analyses to ensure safety is being considered throughout the design and development of our vehicles. The team…
Added 1 hour ago
Senior Program Manager of Production Programs Portfolio 1
L3Harris
Camden, NJ
The Program Manager oversees all efforts relating to contract execution and is responsible for planning, executing, and monitoring projects from beginning to end, according to strict…
Added 1 hour ago
PR
Construction Coordinator (Fiber Guardian)
Project Resources Group, Inc.
Kansas City, MO
- $25 to $28 USD / hour
…several options for career growth into roles such as Project Manager, Construction Manager, and more.Because of the growing demand in high-speed fiber, we are searching for a teammate who's…
Added 1 hour ago
Manager, Supplier Development Engineering
SpaceX
Cape Canaveral, FL
This is a hands-on leadership role. The manager will build and direct complex, multi-disciplinary teams, develop engineers from entry level through seasoned staff, and move ambiguous…
Added 1 hour ago
CI
Manager/Principal Scientist Research & Development - Polymer Formulation
Cresilon, Inc.
Brooklyn, NY
- $130,000 to $180,000 USD / year
This is a senior technical role overseeing a small team within a dynamic, growing organization. . The R&D Manager/Principal Scientist is both a strategic leader and a hands-on contributor.…
Added 1 hour ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…
Added 1 hour ago
Data Analytics and AI Integrator
Credence
Washington, DC
Lead and integrate contractor Data and AI execution across SAF/CNZ, SAF/CNB, SAF/CNS, and program-management activities, coordinating priorities with the applicable division leads and the…
Added 1 hour ago
Program Manager - Program Integration WAX 01.4.04
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate opening for a Program Manager- Program Integration at the senior level supporting AFLCMC/WAX at Wright Patterson AFB, OH.
Added 1 hour ago
FMS Program Manager, Senior F-16 WAM (Secret) - 205
Credence
WPAFB, OH
Credence has an immediate need for a FMS Program Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center WAM (AFLCMC/WAM) directorate, F-16…
Added 1 hour ago
Senior Program Manager F-16 WAM (Top Secret)- 211
Credence
WPAFB, OH
Credence has an upcoming need for a Senior Program Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center WAM (AFLCMC/WAM) directorate, F-16…
Added 1 hour ago
Systems Engineer B-2 (WBZ) 01.6.07
Credence
Tinker Air Force Base, OK
Provide technical support to Systems Engineering Technical Reviews (SETR), including but not limited to IBR, SRR, SFR, PDR, CDR, FCA, SVR, PCA and TRRs. Support includes rigorous technical…
Added 1 hour ago
Principal Technical Manager- C3I DCGS
Credence
Warner Robins, GA
Credence has an immediate need for a Principal Technical Manager at Robins AFB, GA. The Principal Technical Manager shall support the assigned IPT and is responsible for the systems…
Added 1 hour ago
Program Manager - Aircraft Installation B-2 (WBZ) 01.6.06
Credence
Oklahoma City, OK
Credence has an upcoming need for a Program Manager - B-2 Aircraft Installation (WBZ) at the principal level to support the B-2 Division who is responsible for the modernization, test,…
Added 1 hour ago
Program Manager CROWS - 7.32
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate need for a Program Manager at the senior level who will be primarily responsible for supporting the Cyber Resiliency Office for Weapon Systems (CROWS) at Wright…
Added 1 hour ago
C
Contracting Specialist
Credence
Aberdeen Proving Ground, MD
- $120,000 to $160,000 USD / year
Credence has an immediate need for two experienced Contracting Specialists to provide Systems Engineering and Technical Assistance (SETA) support to Project Manager Positioning, Navigation,…
Added 1 hour ago
Systems Acquisition Manager CROWS 7.13
Credence
Wright-Patterson Air Force Base, OH
Providing support to review products that include the following: technical evaluations/plans; engineering studies, reports and analyses; acquisition plans; and other program/technical…
Added 1 hour ago
C
Systems Engineering Manager
Credence
Aberdeen Proving Ground, MD
- $160,000 to $200,000 USD / year
Credence has an immediate need for a Systems Engineering Manager to support Army PM PNT. This position will provide technical leadership and oversight of systems engineering activities…
Added 1 hour ago
C
Acquisition Management Specialist
Credence
Aberdeen Proving Ground, MD
- $130,000 to $170,000 USD / year
…the Army Positioning, Navigation and Timing (PM PNT) System Engineering and Technical Assistance (SETA) Program at Aberdeen Proving Grounds,…
Added 1 hour ago
Program Manager CROWS - 7.36
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate need for a Program Manager at the senior level who will be primarily responsible for supporting the Cyber Resiliency Office for Weapon Systems (CROWS) at Wright…

CWILL

Lead Product Manager (SaaS & AI Agent)

Remote, United States

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Job details

Experience: 5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Posting language: English
Posted: Sep 21, 2026

Original job description

About the Role This is CWILL's first US-based platform PM, and it's a P0 hire that reports directly to the CEO. Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next. The one-line mission: partner with CWILL's Platform Engineering team to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.

What You'll Do Customer Discovery

Go deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously
Spend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building

Cross-Product Platform Design

Design end-to-end customer journeys that span multiple CWILL products - for example: shipment delay → support escalation → compensation → review recovery, or VIP churn risk → marketing suppression → human outreach
Own the unified platform experience: information architecture, navigation, cross-product workflow design
Define what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why

AI Agent Product

Define Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic
Design the merchant-facing onboarding experience for AI features; set the bar for what "the Agent completed the task successfully" actually means
Communicate clearly to the engineering team: we're not building another chat interface - we're building an Agent that completes a measurable merchant task

GTM & Commercialization

Own platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps
Define the Lighthouse Customer program and expansion ARR playbook
Partner with Sales and CS to drive cross-product attach rate

Engineering Partnership

Translate fuzzy merchant problems into crisp platform capability requirements the engineering team can build against
Co-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have
Reduce information loss across time zones through clear written specs and documented decisions

What We're Looking For

5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Background in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)
Proven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap
Fluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure
Comfortable working across time zones with a distributed engineering team; able to reduce coordination overhead through strong written communication
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style

Nice to Have

Experience in the Shopify / DTC ecommerce ecosystem (Klaviyo, Yotpo, Aftership, Loop, Narvar, or similar)
Seller perspective - has run an online store or worked directly with ecommerce merchants
MarTech or post-purchase SaaS background (marketing, support, reviews, retention)
End-to-end B2B AI Agent product launch experience

Who You Are

Startup mindset - you're comfortable making decisions with incomplete information and iterating fast
You think in customer outcomes, not feature lists
You'd rather spend a day with a merchant than a week writing specs no one's validated
Big company or startup background doesn't matter - ability and judgment do

Starting Pay: 150K-200K depends on experiences, open to negotiation

401(k)
PTO
Paid Holidays
Insurance

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More about this job

Skills

Go
Shopify
Sales
Information architecture
Workflow
Onboarding
Packaging
Prioritization
Communication skills
Klaviyo
Negotiation

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